Sales Customer Service

Christopher Hunter ** Seafare Laguna Niguel, California 92677

Home 949-***-**** Mobile 949-***-****

***********@*********.***

Extensive sales management experience for variety of institutions. Possess strong team leadership, motivational,

and coaching skills. Technically astute with experience in telephony systems technology. Maintain a consultative

coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency

levels, sales targets, and quality assurance standards.

Core competencies include:

Building a team that effectively supports client programs, products and services.

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Driving the development of superior customer service and high performance.

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Leading workflow distribution and floor management to ensure service levels are satisfied.

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Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.

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Maintaining service, time, data, and both client and consumer satisfaction levels.

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Professional Qualifications

People-management, budgeting, formulating and implementing business and action plans Identifying markets

needs and customer expectations as well as communicating products and services to customers Ability to build

on a corporate culture that reinforces core values, attract and retains talent Quickly learn procedures and

methods Verbal and written communication skills Skills involve casting vision, negotiation, and persuasion

Computer literacy with the ability to create complex documentation using MS Excel, Project, Word

Experience

Freedom Communications

Advertising Sales Manager, 2/2008 to 11/2008

Drove sales for Commercial and Legal advertisement, reviewed and approved deals by all sales associates.

Designed and placed advertisement models for classified division. Planned and directed staffing, training, and

performance evaluations to develop and control sales and service programs. Assessed marketing potential of new

and existing advertiser prepared budgets and approved budget expenditures. Developed strong customer relations

internal and external. Ensured employees provided highest standards in customer satisfaction.

Reporting to the V. P. of Sales, responsible for a product line of 20 products representing $7.5 million in

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sales revenue for a leading Print Media sale of $450 million annually.

Increased product line sales from $10.5 million in 2007 to $12.5 million in 2008, a 20% increase, and

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managed the company’s $7 million Legal Media Classified program.

Launched new interactive product into the marketplace to replace an existing product increasing annual unit

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sales from 3,000 to 12,000.

Meet with dealers, national accounts, end-users, and the sales force to define new product requirements

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and work with product development to document these requirements in product specifications.

Analyze competitive product offerings in terms of features and benefits as well as price points.

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Review product pricing and gross margin goals for existing products annually and establish

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new product pricing.

Christopher Hunter

Lending Tree

Call Center Transaction Manager, 7/2003 to 2/2008

Supervised a staff of two supervisors, 75-100 junior loan officers to support a growing sales based call center.

Managed the customers' relationship by providing service and support and ensuring 100% total customer

satisfaction. Implemented sales goals and quotas. Monitored the outcomes of daily calls; performed forecasting

and analysis of call trends. Monitored team and individual performance against sales goals preparing reports to

improve the management and oversight of a call center. Motivated the team, interviewed, hired and trained

perspective employees. Improved results and enforced productivity standards utilizing company policy. Tracked

call center productivity metrics and time frames. Developed and coached staff to meet service objectives.

Maintained high levels of morale, energy and motivation. Conducted and reviewed performance reviews.

Direct call center operations as a liaison between clients, supervisors, and call center employees.

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Administer performance management by diagnosing improvement opportunities, providing effective

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feedback, coaching, training, professional development, and corrective action plans.

Perform quality checks, develop and review performance reports, identify areas to improve, and implement

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measures to improve performance levels and meet objectives.

Conduct group training sessions on financial products and services.

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Develop sales techniques of each customer service representative to drive revenue growth.

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Coordinate the interviewing, hiring and training of over 100 customer service representatives.

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Monitor interaction between staff and callers to ensure quality assurance standards. Review call center

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statistics to measure staff performance and the need for improvement.

Hertz Local Edition

Branch Manager, 2/2001 to 7/2003

Effectively managed six direct reports. Responsible for varied daily sales management decisions in many areas

including customer service and sales & marketing. Generated sales, employee development, merchandising, and

assigning duties. Coordinated sales promotion's activities and prepared or directed workers preparing

merchandise displays. Maintained operation records, transaction records, and prepared requisitions to replenish

fleet. Ensured compliance of procedures and sales and assisted customers within inquiries and/or complaints.

Observed and evaluated workers' performance.

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Resolved complaints, answered questions of customers regarding services and procedures.

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Trained and instructed employees.

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Interpreted and communicated work procedures and company policies to staff.

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Provided detailed reports to district management for assigned territory.

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Generated budget reports based on branch accounting records to identify potential areas for saving and

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efficiency.

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Education

California State University of Long Beach

Bachelors of Arts Degree in Sociology Graduated in 2000

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