Customer Service Life Insurance

TAMARA LYNN SCHMELING

**** ****** *****

Lincoln, NE 68516

402-***-**** ***********@*****.***

SUMMARY

Experienced life insurance underwriter who determines accuracy of underwriting information, applies keen

knowledge of multiple life underwriting manuals to ensure medical, reinsurance, state, and federal regulation is

compliant for major life insurance companies. Mentor junior staff toward effective and efficient performance.

Skills include multiple computer applications to include Microsoft Word, Excel Spreadsheet, Microsoft Office

PowerPoint, Lotus Notes, Microsoft Office Outlook, Citrix, AWD, Cyberlife, LUS, and Image and workflow.

EXPERTISE

• Adhere to compliance with the Medical Information Bureau, State, and Federal insurance regulation

• Keen knowledge of using multiple underwriting manuals to include Swiss Re, ING, and Gen Re

• Expert knowledge of medical terminology and able to interpret normal electrocardiograms

EMPLOYMENT

NEBRASKA NATIONAL GUARD, Lincoln, NE 1989 – Present

Administrative Supervisor, Family Readiness Group

Counsel families of enlisted military personnel on military benefits available.

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Liaise with Soldiers, families, and military personnel and provide strategic counsel as a peer-to-peer

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support specialist.

Support family readiness functions to include mobilization readiness, reintegration training, and multiple

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family events.

AMERICAN GENERAL LIFE, Milwaukee, WI 2006 – 2009

Senior Life Underwriter

Examined application forms, financial documents, medical reports, and investigative reports, to determine

accuracy of underwriting information.

• Consistently produced life underwriting file requirements 117% over goal.

• Selected to join a distinguished team that resolved a sensitive legal issue impacting potential risk and

revenue of hundreds of millions of dollars.

• Resolved complex customer complaints and issues to appropriate closure.

• Mentored and trained less experienced life insurance underwriters who became effective performers.

LINCOLN BENEFIT LIFE, Lincoln, NE 1996 – 2006

Senior Life Underwriter

• Consulted with reinsurers to place coverage or discussed reinsurance decisions on life insurance

applications.

• Explained life insurance rate classifications to internal and external customers.

• Maintained accurate documentation as reference and per compliance standards.

EDUCATION

BS, Business Administration / Finance, University of Nebraska, Lincoln, NE

TAMARA LYNN SCHMELING PAGE TWO

PROFESSIONAL DEVELOPMENT

Fellow, Academy of Life Underwriting (FALU)

Fellow, Life Management Institute (FLMI) Designation

Associate, Customer Service (ACS) Designation

Professional, Customer Service (PCS)

Associate, Insurance Agency Administration (AIAA)

Associate, Insurance Regulatory Compliance (AIRC)

Associate, Insurance Regulation (ARA)

MEMBERSHIPS

Nebraska Home Office Life Underwriting Association (NHOLUA)

Association of Home Office Underwriters (AHOU)

Enlisted Association

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