Project Manager Management
Resume:
Gopi K. Palamaner PMP, Certified ScrumMaster Columbus, Ohio 614-***-**** 248-***-****
**********@*****.***
Summary:
Certified Project Management Professional (PMP) offering 8+ years of hands on experience in managing complex
medium scale IT application development project. Proven strengths in leading diverse technical team leveraging
onshore-offsite model. Energized by challenges, steep learning curves and high pressure deadlines. Strong project
management, business-focus and resource management capabilities.
Core Competencies:
System Development Life Cycle (SDLC) Onsite/Offshore Development model
Critical Path Project Management Client Relationship Management
Project Estimation - WBS; Use Case Analysis; Agile (Scrum), Rational Unified Process (RUP), Waterfall
Function Point Analysis methodology
Project Team Building and Leadership Software Quality Assurance
Project Risk Management Requirements Discovery (JAD, interviews)
Stakeholder Communication Use Case, UML Diagrams
Project Cost Management Project/System requirement documentation
Project Change Control Six Sigma Methodologies
Technical Skills:
Applications/Languages: MS Project, MS Visio, MS office (Word, Excel, PowerPoint), Access 2007, MS
Outlook, Lotus Notes, Rational Request Pro, Rational Software Modeler, SQL queries, Object Oriented Analysis
and Design (OOAD), Crystal Reports, HTML. Exposure to VB.Net, XML, Quality Center and MS SharePoint, Six
Sigma methodologies.
Operating Systems – Windows NT/Windows XP/Windows 2000/Windows Vista
Domain Experience – Health Care Insurance, E-Learning/Training
Experience:
Columbus, US
Collabera Inc
Project Manager Nov 2007 to Present
Client - Nationwide Insurance
Data Solution - design and implement sustainable information model that fully supports company’s decision making and
compliance reporting process.
Matrix managed 12- member cross functional team of finance, sales, actuarial and underwriting and IT to evaluate
current state information environment and desired future state.
Saved thousands of dollars by proposing a different solution approach and redefining the scope of the project.
Analyzed data inflow process and data file feeds from 10+ TPAs (third party admin) to gain comprehensive
understanding of the data anomalies and provided suggestions for process optimization.
Collaborated with Project sponsor and stakeholders to develop key project artifacts based on company's
enterprise solution delivery methodology (eSDM) - Project Charter, PM Work Plan, WBS, PM log.
As part of NSH's PMO team contributed to project management standardization and interfaced with other PMs to
resolve dependencies and resource bottlenecks.
"Gopi has had a greater impact on the team than we could have predicted back in November 2007. Gopi's analysis and
documentation… has been instrumental in assisting NSH define data strategy" - Brian McHugh, Nationwide Insurance
b) Visual Enrollment Software - Packaged enrollment software customized to meet company's worksite benefit products; Test
Lead - Technology - VB, SQL Server 2005
Spearheaded UAT process - constrained by limited documentation and tight timeline, managed the entire testing
process successfully aiding in placing the system into production.
UST Global
Client - Wellpoint Inc Columbus, US
Lead Business Analyst June 2006 to Nov 2007
Claims management system "build-out"- Adjudication and payment processing system for Disability Claims to replace 'retiring'
legacy systems. Technology - VB 6.0, Oracle 9i, TOAD: Duration - Jan 07 - Nov 07
Selected as one of the key onsite BSA resource to manage sensitive client relationship with project history of
"perennial" red status.
Primarily responsible for Payment/Calculation/QA/Medical Reimbursement/Security modules of the application.
Facilitated requirements workshops with SMEs for these modules.
Successfully documented and obtained sign-offs for Business Requirement (BRD) reconciling contradictory
requirements of various stakeholders.
Acted as "surrogate-SME" and facilitated seamless communication of requirements to 5 member offshore tech
team. Leveraged time zone difference to meet milestone deadlines.
Performed back end testing using SQL queries to verify and validate UAT issues and fixes.
Generated, managed and published weekly project status reports. Conducted daily client walkthrough of UAT
issue tracker, effectively resolving them within strict SLA time frame.
“Gopi also exhibited solid conflict management ability and maintains his even, calm demeanor in the most difficult in
times, keeping the business partner focused and the IT deliverables moving forward”- Matt Nahodil, WellPoint Manager in
Client - WellPoint Inc
Business Systems Analyst
Data Warehouse Project - Provide a central repository of organization wide Life& Disability information (from multiple sources,
locations, and platforms) to assist in strategic and functional reporting, trend analysis needs. Technology - Informatica 7.1.2,
Oracle 10g, Crystal Reports XI R2, MS Access; Duration - June 06 - Jan 07
Conducted workshops with executives, senior managers, SMEs and technical staffs in capturing and
understanding business requirements for Claims and Administration subject area.
Performed detailed analysis of the data elements, canned and ad-hoc reports requested by business documenting
data source definition and source to target mapping.
Coordinate source data analysis activities and requirements for various source systems.
Assisted in developing key projects artifacts including data dictionary, logical and physical data models.
American Supplier Institute (ASI-CG) Livonia, US
Project Manager February 2003 to June 2006
a) Robust Engineering (RE) Software - Statistical application aids engineers using Robust Design methods to improve product
and process quality. Technology - VB 6.0, SQL Server 2005; Duration - Feb 03 - Aug 04
Recruited as Project Manager to turn-around troubled software project with budget of $0.4M and aggressive 11
months timeframe.
As part of feasibility analysis estimated the overall cost and schedule for the entire project using use case point
analysis, aiding management to make go/no-go decision.
Co-developed software development plan with nine one-month iterations. Initial scope of iterations for
Elaboration/Construction phases focused primarily on developing Orthogonal Array engine.
Instituted structured change management process effectively mitigating “scope-creep” risk and boosting team
morale.
b) Online Learning Application - application manages the delivery of self paced, SCORM compliant e-learning course (Six Sigma
library). Technology - Dreamweaver MX, ColdFusion, MySQL 5.0; Sept 04 - Jan 06
Overseas Start Up Division: Chosen by the CEO to spearhead an overseas start up E-learning division with
starting budget of $600K.Project was conceived to help the company seamlessly transform from "bricks to clicks"
that would reshape its core business model.
Recruited and led 11-member multidisciplinary team assigning team responsibilities, and overseeing tasks and
timelines.
Prepared budget and determined allocation of funds for staff, supplies, equipment and facilities. Reconciled
expenditure with Organization’s funding limitations.
Adopted principles of Agile methods from SCRUM including daily status meetings, weekly iterations, iterations
planning meetings, continuous integration, constant communication with end users and product backlogs.
Worked on several rapid proof-of-concept projects in presales engagements. Collaboratively worked with
prospective clients to asses needs, acquire data and configure products to prospects needs.
c) Corporate Website/Robust Engineering Portal Technology - ASP.NET, SQL Server 2005; Duration - Dec 05 - June 06 (overlaps
with the project above)
Originator of the concept, design, content and graphic idea for the ASI-CG corporate website that positioned the
company with a competitive distinction. Developed a reputation for ability to accurately intuit and interpret website
visitors' "hot buttons".
Past Employment:
University of Toledo, USA Systems Analyst Jul 2000 – Dec 2002
K.G. Khosla Compressors, Chennai Management Consultant Mar 1997 – May 2000
Education:
University of Toledo Toledo, US
Master of Science - Operations Management 2000 to 2003
University of Madras India
Bachelor of Engineering - Production Engineering 1993-1997
Certification/Affiliations:
PMI - Certified Project Management Professional (PMP) Number: 532956 - July 2008
Certified ScrumMaster – Scrum Alliance – July 2009
Member - International Institute of Business Analysis (IIBA)
Excellent professional references available upon request.
Excellent
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