CONFIDENTIAL

WILLIAM M. RAMSEY

*** ********* ******

New Orleans, LA 70115

abnpbj@r.postjobfree.com

225-***-****

SUMMARY

Effective and flexible Human Resources professional with extensive management &

leadership experience including employee relations, talent acquisition, retention,

training, strategic planning, compensation, HRIS, policy development and

implementation, organizational change and government compliance.

WORK HISTORY

2007 to present Director Human Resources, Ochsner Health System

Lead system HR and related staff for all non-clinical services including corporate,

finance, business services, academics & research, Ochsner Baptist Medical Center,

and Elmwood Fitness Center. Work closely with senior leaders on strategic

planning, recruitment, retention and coaching & developing managers to ensure

positive outcomes. Develop, coordinate, and communicate all HR policies.

Spearheaded management union avoidance training and the Employee Free Choice

Act.

2005 –2007 Director Human Resources, Qwest Communications

Guide nine HR generalists in support of the Business Markets Group and Wholesale

business units consisting of 5000 sales, management, and sales support

employees (management & craft) across the U.S. Initiated the hiring, training,

and integration of 300 front line sales employees simultaneously managing annual

attrition from 16.2% to 14.5%. Focused on attrition management (behavioral

interviewing, on-boarding, setting expectations, one page plans, frequent one on one

coaching & feedback, management training) reducing expenses $9.3 million.

Developed & implemented Performance Improvement Plan process centered on

sustained total billed revenue & sales attainment. Aligned executive & generalists

ensuring unity of purpose, business focus, while maintaining consultative balance.

2000 –2005 Director Human Resources, Cendant Corporation

Direct all domestic and international HR programs and requirements for Cendant

Telecommunications and oversee three HR generalists (U.S., Europe, Asia). As a

member of the senior leadership team, provide counsel to senior management for the

organization’s direction on policy and training for the cultural changes. Wrote and

rolled out 2002/2003 Bonus Plans and Code of Conduct incenting behaviors in

support of Cendant culture. Initiated management training meetings ensuring senior

management initiatives & expectations were met in a matrix environment.

Led HR team in outsourcing of the data center - 285 employees to IBM.

Collaborated with IBM leadership ensuring all transition actions were seamless &

supported by dual communications. Developed account management oversight

team responsible for the long-term contract.

1996-2000 National Director Human Resources, Merrill Corporation

Reporting directly to the CEO, developed policy and tactical initiatives to support the business

and 1400 employees in 14 cities. Implemented initiatives include performance

management, compensation, management and employee training, background checks

and Health, Safety and Environmental (HSE). Initiatives providing direct financial

results (in excess of $500,000 during the first year) included the design and

implementation of: “Needs of the Business”; “Premium Pay”; Reduction in Force

(RIF); HSE Committee Program and Incentive Plans.

As a team member, completed the software firm acquisition of Executech. From detailed due

diligence to closing, ensured company interests were protected, HR staffing was

appropriate and consistent that lead to the successful integration of 145 new

employees.

Led the development of the Management Development Seminar and training of 125 line

managers in seven cities. Training consists of 14 modules that were designed to

increase productivity. Results were a management turnover reduction of 17%, zero

lost accounts and client satisfaction surveys that were overwhelmingly positive.

Enabled the establishment of pay for performance orientation.

1993-1996 Regional Human Resources Manager, Pitney Bowes Management Services

Directed the planning, implementation and management of all HR functions for a

region of 900 employees in 80 outsourced locations throughout Maryland, Virginia

and the District of Columbia.

Recruited and qualified all personnel for management, sales and analyst positions.

Built and refined relationships with search firms, assessment centers and advertising

agencies. Wrote RFP for temporary labor (non-exempt services contract)

consolidated vendors/billing for labor savings of $88,000 CY ‘96.

Successfully diverted union organizing drive at the U.S. House of Representatives by

working closely with front-line managers to develop security plans. Developed

performance based group incentive plan, open door process, Disaster Recovery Plan

and Staffing Contingency Plan to ensure contracted service levels were met. Trained

managers in union organizing process to avoid unfair labor practices.

EDUCATION

M.A., Administration, George Washington University

B.S., Education, University of North Carolina

Certified Senior Professional in Human Resources (SPHR)

Armed Forces Staff College; Marine Corps Command & Staff College

Investigative & Interviewing Techniques, Federal Law Enforcement Trng Center

Six Sigma White Belt

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