Project Manager Sales

ProcessMichael Sisson

Model

**** ******* *** ** **

Byron Center, MI 49315

616-***-**** mobile

616-***-**** home

abnp97@r.postjobfree.com

________________________

Objective

A position with a growth-oriented corporation where my knowledge and skills will have an immediate and long-term

impact on corporate profits, productivity and effectiveness.

Summary

Unique blend of exceptional IT technical skills and business process development combined with solid management

experience. More than twenty years of management, project management, team building, sales forecasting, business

consulting, sales training, process development, strategic planning and leadership experience.

Skills

• 11+ years of project management experience in large enterprise-wide ERP, Web/Browser-based systems & CRM

implementations at Steelcase, USF Technologies & Dematic. Strong architectural background, process modeling

with business analysis skills.

• Developed and project managed ERP systems and processes to manage and analyze 2.6 billion dollars of annual

sales from hundreds of vendors. Regularly communicated with IT and business owners regarding project.

• Project managed Steelcase Oracle OnDemand CRM implementation with 685 users from 15 sales teams.

Integrated back-end tools and processes into CRM to support sales metrics. Steelcase Oracle OnDemand CRM

recognized as “best of class implementation” at Oracle CAB meeting.

• Lead business interface with Steelcase executives to gather requirements and understand project scope,

deliverables & budget constraints.

• Extensive experience project managing online Web/Browser application development and websites using web

technologies including .Net, Oracle, DB2, MS SQL Server, MS Windows

• My Sales OnLine – exhaustive sales portal and tools for NA Steelcase sales

• Terms & Conditions – dealer and employee accessed web system to retrieve product & pricing terms with

centralized and decentralized LDAP security

• Canada Pricing Website – internal sales portal for all of Canadian pricing processes & tools

• Steelcase Global Website – internal sales and employee web portal for sales & product collaboration

internationally including proprietary developed sales tools and customer databases

• Extensive experience working with SQL & Java EE application servers including designing and developing solutions

using Java SE & Java EE. Experience with Unix operating systems.

• Able to manage multiple groups and projects concurrently to completion. Deliver projects on time and under

budget.

• Project managed OMS OnContact! Project, which is a Client-Server CRM.

• Manage project: resources, cross-functional teams, scope, formal project plan, develop contingencies, architecture,

business requirements, functional design and specifications, business case, process documentation, integration,

proof of concept, pilot, vendors, executive sponsors, communication to IT leadership and executive stakeholders,

time allocations, cost & budgets including vendor & resource costing, deliverables, quality, change requests, risk

mitigation, ROI justification and customer satisfaction.

• Model “as-is” processes and develop new strategic business process flows to answer business questions.

• Trained sales management and sales teams in best of class forecasting, finance and opportunity management

practices – Oracle OnDemand and Steelcase sales methodology.

• Developed Gap Analysis dashboards and sales reports to measure sales forecasting effectiveness and customer

sales history trends. Strong business and analysis skills coupled with problem-solving abilities.

• Motivate and move a group toward consensus. Proven leadership within companies, nationally and globally, that

enables organizational change. Change Management process experience. International consulting & training.

• Excellent interpersonal communication, strong presentation skills combined with visionary leadership.

• Proven history of solving complex operational and process problems.

• Created and revised all training materials & user guides using MS Office applications. Comfortable training large

groups.

• Developed the overall strategy, logistics and implementation plan of training 20 sales offices globally.

• Ability to see organizational clutter & obstacles, cull and evaluate to select the best path for growth and

development.

• Collaborate with and manage vendors, consultants, resources and budgets for projects and training development &

implementation.

• Effectively use virtual classroom settings, online and classroom testing & other blends of learning technologies

including: UPK, LMS and MS Office applications.

• Always asking, “What is the benefit?” “How does this help?” “What value does it bring?” “How can it be better?”

• Committed to deliver results on time and exceed expectations.

• Able to take risks, meet new challenges, stake claims and deliver.

• Human performance process expertise. Passion for helping people achieve their potential.

Experience

ChakamConsulting

President, IT Project Manager & Business Consultant, 1998 – Present

• IT project manager

• Business consultant

• Lead generation

• Sales trainer

• Campaign manager

• CRM implementer

• ERP project manager

• Process modeler

USF Technologies, 2002-2004

IT Project Manager & Business Consultant

• Data center consolidation

• IT Project manager

• Business consultant

• Change management

• ITIL operations and policies development

• Asset management

• Process modeler

• Unix operating systems

Senior Pastor, 1992 - 1998

Education

Dallas Theological Seminary, Dallas, TX

Th.M. Bible Exposition, 1992 (128 hr masters program)

Grand Rapids Baptist College, Grand Rapids, MI

B.R.E. Bible, 1985

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