Manager Quality Assurance

Jamey B. Pratt **** Corinth Drive, Greensboro, NC 27406

abnp6t@r.postjobfree.com • Cellular 336-***-****

Management Experience

Over 7 years of leadership experience that includes risk managing, reengineering unproductive work

processes, creating sustainable and cost-effective work programs, and strategically positioning teams for

quality assurance. Acknowledged as a pivotal contact point for troubleshooting, driving "big -picture"

change, and enlisting the enthusiastic support of peers to accomplish ongoing efficiency of cost

improvements.

Highlights

Played a key role in streamlining daily business processes and increasing productivity levels. Employed

statistical methods to measure and maintain quality objectively.

•Reduced cost per pick in distribution operation, $1.27 to $0.69 in 60 days by eliminating waste in the

processes

•Established and maintained quality guidelines set at a rate of 99.9% accuracy for distribution employees.

Presented guideline to customers which helped ensure our commitment to them for accuracy to their

service.

•Instituted new employee orientation program to improve employee performance and to decrease the

attrition rate for new sales associates.

Professional Background

CardinalHealth, Durham, N.C. 1998 to 2008

Operations Manager-Promotion

As the Operations Manager of a 275,000 sq. foot distribution center, my responsibilities included but not

limited to, overseeing 3 Supervisors and 43 employees in a 24/7 Outbound operation. Managed nightly

volumes of 9,000 lines or more to 25 major accounts and hundreds of small accounts nationwide. Held

supervisors accountable for holding employees responsible for productivity objectives and goals.

Counseled and grew Supervisors and employees to better serve the customers and improve their own

career paths. Was accountable for monthly budget and a target of 8% or less for overtime dollars.

•Recognized as one of the top warehouse profilers in the company. Utilized Microsoft Access to create

databases that measured and produced reports to give visuals of how to streamline the processes to

ensure the warehouse was the most efficient.

•Assisted in the implementation of Lean Six Sigma processes. Supported and maintained the culture

change associated with Lean Six Sigma events and changes in processes throughout the warehouse and

the employees. Sponsor trained to help lead changes and provide insight where needed to improve the

facilities processes and elim inate (WIP), work in progress.

Supervisor III - Promotion

Ensured efficient operation for inventory controls, order picking and packing, and all aspects of shipping

customer orders on a timely and cost effective basis. Developed staffing plans, work schedules, and time

lines. Ensured timely shipments to customers according to their specifications.

•Interviewed, hired and trained all new hires to company specifications. Maintained a turnover rate of less

than 2% by increasing employee morale.

•Developed and maintained weekly, on time shipment reports. Customer expectations set at 99.9% on

time shipment rate.

•Collaborated with other Supervisors to develop 24/7 operation schedules for 2 shifts.

Distribution Worker

Picker, Packer and receiver in a medical supply distribution facility.

Military Experience

US Army, Fort Hood, Texas 1993 to 1997

Field Artillery Surveyor

Education

DeVry University, Greensboro, N.C. 2011

B.A., Computer Information System

Computer information systems specialists and management professionals design, build, and implement

software solutions that are the driving force in every business, not-for-profit, and government agency.

They're also relied upon to analyze existing systems and discover new ways to optimize their

performance.

Richmond Senior High, Rockingham, N.C. 1993

H.S. Diploma

Additional Skills

Inventory Management: Trained employees to protect and safely maintain 32,000+ items within the

distribution center. Utilized WMS to perform cycle counts on locations and correcting when needed.

W arehouse Management System : Site expert on RF usage and Vo-Collect pick to voice technology.

Trained new employees on usage of system to maximize utilization and productivity.

Honors

Chairman's Award, 2004

Chairman's Award, 2005

Chairman's Award, 2007

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