Project Manager
Resume:
Meeta Bhatia Ph: 614-***-****
****, ******* ***** ****, ******, Ohio 43016 Email: ************@*******.***
OBJECTIVE
Seeking a Business Analyst/System Analyst position that offers some project coordination role working
with project managers, team leads and business clients.
PROFESSIONAL SUMMARY
CAPM (Certified Associated in Project Management) from PMI (Project Management Institute).
Skilled business analysis professional well versed with SDLC phases and processes.
Excellent problem solving, client communication and consulting skills.
Accomplished project objectives with outlines priorities, scope, time, and cost constraints.
Well versed in MS Project 2003 & Oracle 9i SQL.
Knowledge of requirement mgmt tools like Caliber RM and Quality Center.
Good understanding of various life cycles of project and requirement management from
conception to planning & execution.
Team Player, Result Driven, Self Motivated professional with excellent verbal and written
communication skills.
Worked extensively on user requirements gathering, gap analysis, and development of
functional specs for critical mission accomplishing projects.
Experience in data mapping and data analysis.
Skilled in Agile methodology, RUP and Waterfall method in Software Development Life Cycle.
Effective defect tracking and reporting using Quality Center.
Developed Test Plans, Test cases and extensive experience in User Acceptance Testing (UAT).
Participated in cross functional teams for business process reengineering and improvements.
Outstanding communication and negotiation skills. Result oriented and team player with a keen
desire to contribute in the growth of a company.
Skilled in meeting coordination, client communication and vendor management.
Data analysis using MS Excel, Pivots and SPSS Statistical software tool.
TECHNICAL SKILLS
Caliber RM MS Project 2003 MS Office
Quality Center Requisite Pro RUP/Use Cases
MS Excel Pivots Charts MS Access MS Visio
Oracle 9i SQL Internet Research SPSS/SAS/Axiom
EDUCATION
Franklin University, Columbus, Ohio
M.S. in Marketing & Communication (GPA 3.91)
Delhi University, India
Bachelors in Business/Commerce
CERTIFICATE COURSES
PMI (Project Management Institute), USA
CAPM (Certified Associated in Project Management)
PM Campus, Online, USA
CAPM (PMI) 23 contact hours training
NIIT Education Center, Delhi, India
Certificate course in Oracle 9i, an introduction to PL/SQL
OSU, Continuing Education, Columbus, OHIO
Certificate course in MS Project 2003
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WORK EXPERIENCE
Abbott Labs, Columbus Mar 2009 – Current
Analyst/Project Coordinator
Description: The project is focused on company signature products like Similac, Ensure, and Pediasure.
The work involves analysis, research, reporting and client communication to ensure that the business
and marketing division gets the data metrics to make informed business decisions. Working closely with
vendor and SME teams to ensure that the database operations run smoothly and any invalid data gets
corrected before it is used for business. Third party tool like Acxiom is used for marketing analysis in
addition to standard Microsoft tools like Excel Spreadsheets, Pivot Tables as well as SAS reporting to
some extent.
Responsibilities
Complex Reports planning, analysis and team communication.
Act as a liaison between the business clients and vendors.
Requirement gathering, analysis, documentation and implementation planning.
Helping brand managers to get the required data metrics on a Weekly and Monthly basis.
Generating Field Sales Forces reports for the business.
Pioneered the organizations of data and reports folders for easy team sharing.
Create many different formats including the tabular and various advance charts for data
presentations to management team.
Meeting coordination, planning, meeting notes and communication.
Statistical analysis like Frequency, Data Duplication, Merging and data mining for accurate
representation of business data.
Bar Charts, Pie Charts, Column Charts embedded in PowerPoint presentation for client
communication.
Worked on multiple projects concurrently with established timelines.
Weekly reports generation based on the data files published by vendors and clients.
Running SAS, Excel, Axiom for report generation and working with relational database in an
OLAP environment.
Utilize customer data and data mining techniques to provide data discovery, analytic support,
and ad hoc reporting.
Assist in developing the analytic framework and marketing strategies to help achieve business
goals.
Meet with the clients and present findings. Effectively communicate technical details to a non
technical audience
Proof of concept using Cognos Reporting Analyst as an enterprise reporting tool.
Tools Used: MS Excess, SAS 9.1, Acxiom Database and Tools, SQL based Reports.
Fiserv, Dublin Oct, 2008 – Mar, 2009
Business Analyst/Project Coordinator
Description: Utilizes and equips Fiserv divisions with a common approach to solving customer
experience research problems through the use of research methodologies and as appropriate Six Sigma
tools and techniques. Promotes a process focused culture in which processes enable the successful
achievement of business objectives including improving the customer experience. Works in partnership
with all impacted functional areas to ensure a successful start up, execution and completion of
customer satisfaction process initiatives. Typically works on projects that require consultative solutions
Resume – Meeta Bhatia – Page 2 of 5
and research design development. Participates in project team meetings, client communication and
vendor management.
Responsibilities
Three main areas of focus, project planning, analysis, and team communication.
Acted as a liaison between the business clients and vendors.
Requirement gathering, analysis, documentation and implementation planning.
Updating, maintaining, and validating data files for the business using tools such as SPSS, MS
Excel, and MS Access.
Creating and maintaining data contents using content management website.
Meeting coordination, planning and team communication.
Maintaining project plans, updating and publishing.
Prepare analysis and recommendations for presentation and approval.
Statistical analysis like ANOVA, Survey data analysis, charting for improve customer experience.
Bar Charts, Pie Charts, Column Charts embedded in PowerPoint presentation for client
communication.
Worked on multiple projects concurrently with established timelines.
Weekly reports generation based on the data files published by vendors and clients.
Initiated, coordinated, and oversaw a pre tests (survey process pilot) to test the
implementation of a new or revised survey process
Actively lad and provided individual contribution on various types of customer experience
process improvement efforts, including but not limited to: Defining the problem; identifying
and analyzing current state; developing solutions; executing the implementation of solutions;
measuring results and refining solutions
Conceived and plan research projects involving exploration of customer experience problems,
definition and selection of new concepts and approaches to the design and development of
improved customer experiences and action planning processes.
Conducted independent investigations and analysis of a moderate to complex degree of
complexity pertaining to current practices relevant to the solution of an assigned problem.
Tools Used: MS Excess, MS Word, MS PowerPoint, MS Access, Content Management System, SPSS 17
Kwikcall, New York July, 2007 – Mar, 2008
Business Analyst/Project Coordinator
Project Description: The project is to deliver a .net based service solution for business appointments
management. A true automated management system which provides a reminder service and
appointment management through a web portal. A scheduled service serves reminders to the
customers at the schedule time reminding them of their appointment. In addition, the application
provides functionality for the customer to log their responses through automated dialing system for
confirm, cancel or update the appointments.
Responsibilities
Worked with project manager to coordinate and assist with day today application development
and project activities.
Functioned as the primary interface between the business users and development team
members.
Gathered and documented the requirements using the company standard requirement
templates.
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Assisted project managers with the management of project schedule, scope and change
management.
Assisted project team during the project life cycle phases including scope/requirement analysis,
client communication, development and quality assurance.
Participated in the test cases reviews for System Test and UAT preparation.
Assisted transforming the project plan from Excel worksheet to MS project 2003.
Researched and investigated the use of automated tools like Caliber and Quality Center for the
future project usages.
To attend daily requirement review session to define the project scope during project initiation.
Documentation of finalized user requirements.
Reviewed and validated the user requirements with stake holders to ensure valid requirements
are worked through the application development team members.
Handled requires for requirement changes and enhancements through regular meetings with
key stake holders and the application team.
Ensured that the best practices as guided by PMO are followed throughout software
development life cycle.
Tools Used: MS Office, Quality Center, Caliber, RequistePro (Pilot), Visio, MS Project 2003
LogicSoft, OH Feb, 2007 – June, 2007
Business Analyst
Project Description: The project was initiated to implement a trade tracking system for the daily mutual
funds transactions. Existing data clean up to reduce the data redundancy was included in the project
delivery. The system allowed the business to monitor and track the trades more efficiently and in a
timely manner with easy access to relevant data.
Responsibilities:
Worked with key business users to help define the requirements.
Coordinated the JAD sessions with business and application development team.
Functioned as the primary interface between the business users and development team
members.
Scheduled walkthrough of completed deliverable with end users and key stake holders.
Facilitated the change request process to accommodate the much needed updates to the
baseline requirements.
Participated in the defect tracking process through daily reports and monitoring.
Authored weekly progress reports to help with project management status.
Grouping and coordination of requirements through requirement analysis.
Team communication throughout the software development cycle to ensure that delivery meets
the client’s expectations and requirements.
Review of SRD documents, Test cases and Test Plans with the team.
Assist the project manager with planning, documentation, meetings as needed by the team.
Capstone Project
Marketing & Communication Graduate Program 08/2006 12/2006
Acted as Marketing Analyst/Specialist
Description: The project focus was a competitive study and research on the financial strategies,
marketing strategies and growth analysis of Google Inc. The study involved an analytical analysis on the
company’s growth over the past four years. Marketing strategies and product areas of Google Inc. were
researched and cash flow statements were analyzed. A comparative competitive analysis with Microsoft
and Yahoo in the same product areas like Internet email and messaging tools was also completed. This
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data then presented in the Microsoft Excel and Microsoft PowerPoint for the purpose of ‘slice and dice’
and to present the information to the larger audience.
Responsibilities
Performed an analytical analysis of financial strategies, marketing strategies, and growth
analysis.
Prepared comparative competitive analysis reports.
Researched marketing plans and product areas.
Performed internet research to gather the company related reports and data analysis.
Completed a geological study of company’s revenue and strength
Performed the data analysis and presented the information in Microsoft Excel.
Presented the data to larger audience using Microsoft PowerPoint.
PLR Cables, New Delhi, India
Assistant Market Research Analyst 02/2000 – 06/2002
Assisted in the marketing analysis of competition and consumer behavior. Performed data mining and
research for reporting activities. Responsibilities included analyzing business and customer needs,
creating reports and communicating the needs to the relevant staff. Tools used were MSWord, Excel, &
PowerPoint.
Responsibilities
Research, study and analyze data regarding domestic market and pricing trends, competitors,
current and potential customers.
From assembled data, use spreadsheets and presentation applications to develop reports and
documents that will directly support the needs of a variety of users groups such as: Marketing,
Sales, and Pricing.
Develop clear, concise, and actionable insights into customer behavior.
Analyze results of direct mail campaigns and design marketing tests.
Take data and turn it into usable intelligence.
Participate in overall departmental strategic planning and management activities.
Plan, develop, coordinate and participate in various marketing research activities to identify
customer preferences and attitudes and to enhance products and services.
Involved in the design and production of marketing and communications materials, including
advertisements, flyers and posters to ensure proper focus, quality and content.
Other Experiences
American Express Tax & Business Services, Dublin, H & R Block, Dublin.
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