Meeta Bhatia Ph: 614-***-****

****, ******* ***** ****, ******, Ohio 43016 Email: abnp5z@r.postjobfree.com

OBJECTIVE

Seeking a Business Analyst/System Analyst position that offers some project coordination role working

with project managers, team leads and business clients.

PROFESSIONAL SUMMARY

CAPM (Certified Associated in Project Management) from PMI (Project Management Institute).

Skilled business analysis professional well versed with SDLC phases and processes.

Excellent problem solving, client communication and consulting skills.

Accomplished project objectives with outlines priorities, scope, time, and cost constraints.

Well versed in MS Project 2003 & Oracle 9i SQL.

Knowledge of requirement mgmt tools like Caliber RM and Quality Center.

Good understanding of various life cycles of project and requirement management from

conception to planning & execution.

Team Player, Result Driven, Self Motivated professional with excellent verbal and written

communication skills.

Worked extensively on user requirements gathering, gap analysis, and development of

functional specs for critical mission accomplishing projects.

Experience in data mapping and data analysis.

Skilled in Agile methodology, RUP and Waterfall method in Software Development Life Cycle.

Effective defect tracking and reporting using Quality Center.

Developed Test Plans, Test cases and extensive experience in User Acceptance Testing (UAT).

Participated in cross functional teams for business process reengineering and improvements.

Outstanding communication and negotiation skills. Result oriented and team player with a keen

desire to contribute in the growth of a company.

Skilled in meeting coordination, client communication and vendor management.

Data analysis using MS Excel, Pivots and SPSS Statistical software tool.

TECHNICAL SKILLS

Caliber RM MS Project 2003 MS Office

Quality Center Requisite Pro RUP/Use Cases

MS Excel Pivots Charts MS Access MS Visio

Oracle 9i SQL Internet Research SPSS/SAS/Axiom

EDUCATION

Franklin University, Columbus, Ohio

M.S. in Marketing & Communication (GPA 3.91)

Delhi University, India

Bachelors in Business/Commerce

CERTIFICATE COURSES

PMI (Project Management Institute), USA

CAPM (Certified Associated in Project Management)

PM Campus, Online, USA

CAPM (PMI) 23 contact hours training

NIIT Education Center, Delhi, India

Certificate course in Oracle 9i, an introduction to PL/SQL

OSU, Continuing Education, Columbus, OHIO

Certificate course in MS Project 2003

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WORK EXPERIENCE

Abbott Labs, Columbus Mar 2009 – Current

Analyst/Project Coordinator

Description: The project is focused on company signature products like Similac, Ensure, and Pediasure.

The work involves analysis, research, reporting and client communication to ensure that the business

and marketing division gets the data metrics to make informed business decisions. Working closely with

vendor and SME teams to ensure that the database operations run smoothly and any invalid data gets

corrected before it is used for business. Third party tool like Acxiom is used for marketing analysis in

addition to standard Microsoft tools like Excel Spreadsheets, Pivot Tables as well as SAS reporting to

some extent.

Responsibilities

Complex Reports planning, analysis and team communication.

Act as a liaison between the business clients and vendors.

Requirement gathering, analysis, documentation and implementation planning.

Helping brand managers to get the required data metrics on a Weekly and Monthly basis.

Generating Field Sales Forces reports for the business.

Pioneered the organizations of data and reports folders for easy team sharing.

Create many different formats including the tabular and various advance charts for data

presentations to management team.

Meeting coordination, planning, meeting notes and communication.

Statistical analysis like Frequency, Data Duplication, Merging and data mining for accurate

representation of business data.

Bar Charts, Pie Charts, Column Charts embedded in PowerPoint presentation for client

communication.

Worked on multiple projects concurrently with established timelines.

Weekly reports generation based on the data files published by vendors and clients.

Running SAS, Excel, Axiom for report generation and working with relational database in an

OLAP environment.

Utilize customer data and data mining techniques to provide data discovery, analytic support,

and ad hoc reporting.

Assist in developing the analytic framework and marketing strategies to help achieve business

goals.

Meet with the clients and present findings. Effectively communicate technical details to a non

technical audience

Proof of concept using Cognos Reporting Analyst as an enterprise reporting tool.

Tools Used: MS Excess, SAS 9.1, Acxiom Database and Tools, SQL based Reports.

Fiserv, Dublin Oct, 2008 – Mar, 2009

Business Analyst/Project Coordinator

Description: Utilizes and equips Fiserv divisions with a common approach to solving customer

experience research problems through the use of research methodologies and as appropriate Six Sigma

tools and techniques. Promotes a process focused culture in which processes enable the successful

achievement of business objectives including improving the customer experience. Works in partnership

with all impacted functional areas to ensure a successful start up, execution and completion of

customer satisfaction process initiatives. Typically works on projects that require consultative solutions

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and research design development. Participates in project team meetings, client communication and

vendor management.

Responsibilities

Three main areas of focus, project planning, analysis, and team communication.

Acted as a liaison between the business clients and vendors.

Requirement gathering, analysis, documentation and implementation planning.

Updating, maintaining, and validating data files for the business using tools such as SPSS, MS

Excel, and MS Access.

Creating and maintaining data contents using content management website.

Meeting coordination, planning and team communication.

Maintaining project plans, updating and publishing.

Prepare analysis and recommendations for presentation and approval.

Statistical analysis like ANOVA, Survey data analysis, charting for improve customer experience.

Bar Charts, Pie Charts, Column Charts embedded in PowerPoint presentation for client

communication.

Worked on multiple projects concurrently with established timelines.

Weekly reports generation based on the data files published by vendors and clients.

Initiated, coordinated, and oversaw a pre tests (survey process pilot) to test the

implementation of a new or revised survey process

Actively lad and provided individual contribution on various types of customer experience

process improvement efforts, including but not limited to: Defining the problem; identifying

and analyzing current state; developing solutions; executing the implementation of solutions;

measuring results and refining solutions

Conceived and plan research projects involving exploration of customer experience problems,

definition and selection of new concepts and approaches to the design and development of

improved customer experiences and action planning processes.

Conducted independent investigations and analysis of a moderate to complex degree of

complexity pertaining to current practices relevant to the solution of an assigned problem.

Tools Used: MS Excess, MS Word, MS PowerPoint, MS Access, Content Management System, SPSS 17

Kwikcall, New York July, 2007 – Mar, 2008

Business Analyst/Project Coordinator

Project Description: The project is to deliver a .net based service solution for business appointments

management. A true automated management system which provides a reminder service and

appointment management through a web portal. A scheduled service serves reminders to the

customers at the schedule time reminding them of their appointment. In addition, the application

provides functionality for the customer to log their responses through automated dialing system for

confirm, cancel or update the appointments.

Responsibilities

Worked with project manager to coordinate and assist with day today application development

and project activities.

Functioned as the primary interface between the business users and development team

members.

Gathered and documented the requirements using the company standard requirement

templates.

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Assisted project managers with the management of project schedule, scope and change

management.

Assisted project team during the project life cycle phases including scope/requirement analysis,

client communication, development and quality assurance.

Participated in the test cases reviews for System Test and UAT preparation.

Assisted transforming the project plan from Excel worksheet to MS project 2003.

Researched and investigated the use of automated tools like Caliber and Quality Center for the

future project usages.

To attend daily requirement review session to define the project scope during project initiation.

Documentation of finalized user requirements.

Reviewed and validated the user requirements with stake holders to ensure valid requirements

are worked through the application development team members.

Handled requires for requirement changes and enhancements through regular meetings with

key stake holders and the application team.

Ensured that the best practices as guided by PMO are followed throughout software

development life cycle.

Tools Used: MS Office, Quality Center, Caliber, RequistePro (Pilot), Visio, MS Project 2003

LogicSoft, OH Feb, 2007 – June, 2007

Business Analyst

Project Description: The project was initiated to implement a trade tracking system for the daily mutual

funds transactions. Existing data clean up to reduce the data redundancy was included in the project

delivery. The system allowed the business to monitor and track the trades more efficiently and in a

timely manner with easy access to relevant data.

Responsibilities:

Worked with key business users to help define the requirements.

Coordinated the JAD sessions with business and application development team.

Functioned as the primary interface between the business users and development team

members.

Scheduled walkthrough of completed deliverable with end users and key stake holders.

Facilitated the change request process to accommodate the much needed updates to the

baseline requirements.

Participated in the defect tracking process through daily reports and monitoring.

Authored weekly progress reports to help with project management status.

Grouping and coordination of requirements through requirement analysis.

Team communication throughout the software development cycle to ensure that delivery meets

the client’s expectations and requirements.

Review of SRD documents, Test cases and Test Plans with the team.

Assist the project manager with planning, documentation, meetings as needed by the team.

Capstone Project

Marketing & Communication Graduate Program 08/2006 12/2006

Acted as Marketing Analyst/Specialist

Description: The project focus was a competitive study and research on the financial strategies,

marketing strategies and growth analysis of Google Inc. The study involved an analytical analysis on the

company’s growth over the past four years. Marketing strategies and product areas of Google Inc. were

researched and cash flow statements were analyzed. A comparative competitive analysis with Microsoft

and Yahoo in the same product areas like Internet email and messaging tools was also completed. This

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data then presented in the Microsoft Excel and Microsoft PowerPoint for the purpose of ‘slice and dice’

and to present the information to the larger audience.

Responsibilities

Performed an analytical analysis of financial strategies, marketing strategies, and growth

analysis.

Prepared comparative competitive analysis reports.

Researched marketing plans and product areas.

Performed internet research to gather the company related reports and data analysis.

Completed a geological study of company’s revenue and strength

Performed the data analysis and presented the information in Microsoft Excel.

Presented the data to larger audience using Microsoft PowerPoint.

PLR Cables, New Delhi, India

Assistant Market Research Analyst 02/2000 – 06/2002

Assisted in the marketing analysis of competition and consumer behavior. Performed data mining and

research for reporting activities. Responsibilities included analyzing business and customer needs,

creating reports and communicating the needs to the relevant staff. Tools used were MSWord, Excel, &

PowerPoint.

Responsibilities

Research, study and analyze data regarding domestic market and pricing trends, competitors,

current and potential customers.

From assembled data, use spreadsheets and presentation applications to develop reports and

documents that will directly support the needs of a variety of users groups such as: Marketing,

Sales, and Pricing.

Develop clear, concise, and actionable insights into customer behavior.

Analyze results of direct mail campaigns and design marketing tests.

Take data and turn it into usable intelligence.

Participate in overall departmental strategic planning and management activities.

Plan, develop, coordinate and participate in various marketing research activities to identify

customer preferences and attitudes and to enhance products and services.

Involved in the design and production of marketing and communications materials, including

advertisements, flyers and posters to ensure proper focus, quality and content.

Other Experiences

American Express Tax & Business Services, Dublin, H & R Block, Dublin.

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