Customer Service Sales
Resume:
Keith Owens
Pelham, AL *****
abnp5l@r.postjobfree.com
Career Focus
A position utilizing skills and experience in business development and customer service to increase productivity and
enable growth and stability in the workplace.
Education
Bachelor of Business Administration, Marketing
University of Montevallo
December 2003
QUALIFICATIONS:
• Goal and team oriented
• Responds well to constructive criticism and always focused on improving and adjusting
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services and troubleshooting
• Skilled at learning new concepts quickly while working well under pressure
WORK EXPERIENCE:
Wells Fargo Home Mortgage
Robert Half International Birmingham, Alabama
Loan Owner April 2009-July 2009
• Performance of various duties relating to federally funded Mortgage Loan Refinancing.
• Entered all loan documentation and utilized automated systems for approvals
• Conversed with brokers and applicants concerning loan status & specified documentation needed for
approvals.
• Monitored loans to assure timely processing
• Counseled with borrowers, title companies and mortgage consultants as questions arose. Responded to their
concerns and kept them up-to-date on the loan status
• Coordinated all applications and files, entering them onto a mainframe system.
Cerner Corporation Birmingham, Alabama
Office Services Coordinator September 2004-December 2008
• Supervised shipping operations of medical software, computer equipment, and time sensitive
materials to customers
• Maintained vendor relationships with large shipping and supply companies
o Saved thousands of dollars annually by revamping and implementing new company shipment
schedules
o Found cost effective solutions for commercial shipping
• Managed company assets
o Director of office and facilities ordering for Birmingham
o Coordinated large orders with other branches and assured timely payment to vendors
• Assisted and lead in planning of company events and training sessions
o Team leader behind facilities coordination of all interoffice training sessions and meetings
• Provided support for human resource and administrative departments within the company
• Handled all facility issues and oversaw the timely management of any crisis on site
Keith Owens
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K & W Associates Homewood, Alabama
Asset Management Clerk March 2004-July 2004
• Monitored and maintained product inventory
o Responsible for the upkeep and delivery of thousands of dollars of sensitive and life saving
surgical supplies and technical instruments
•Successfully implemented new, digital, company-wide inventory system, yielding more effective and
efficient delivery to customers
• Handled shipping and receiving for the Birmingham office
•Constructed surgical kits for delivery to medical facilities where the accuracy of completion is vital
Central Alabama Office Supply Alabaster, Alabama
Sales and Delivery Clerk July 2000-March 2004
• Successfully sold office supplies and furniture to commercial and public sector clients
• Involved in customer service on a daily basis
•Aided in re-design of store marketing campaign
• Delivered and assembled office supplies and furniture to customers throughout Jefferson and Shelby
counties
• Trained new hires
Westwood Baptist Church
Alabaster, Alabama
Gym Manager June 2000-April 2001
• Managed and assured punctual and efficient use of facilities throughout the year
• Supported league staff during registration and observation
• Member of game day staff, assisting hundreds of league members each week.
Home Depot
Hoover, Alabama
Stock Clerk March 1999-April 2000
• Provided sales help in all departments
•Assisted customers with shopping needs, questions and concerns
• Responsible for external upkeep of grounds.
Technology Proficiencies:
o MS Office Suite
o ConnectCare
o PeopleSoft
o WebNow
o Participated in web based training for various other internal software applications
Personal Information:
o Jimmie Hale Mission Volunteer
o Hunter Street Baptist Church leadership team
o University of Montevallo Alumni Association
o Student Life Ministry volunteer
o Upward youth basketball coach
Contact this candidate