Manager Sales

JAMES MESSLER

*** **** *** **. • Johnstown, PA **904 • ****@**********.*** • 814-***-****

** ***** ** *** ******* Manager and Owner of a successful car dealership with 30+ years of

progressive experience in the automotive sales industry.

SUMMARY OF QUALIFICATIONS

Greater than 30 years of progressive management experience including 23 years as the General

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Manager and Owner of a successful and highly rated automotive dealership.

Dealership consistently ranked in the top 10 dealerships in the state of Pennsylvania and top 15

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dealerships in the entire Northeast region based on the dealer sales performance retail sales index.

Maintained dealership position as one of the top customer satisfaction performers through strong,

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customer focused leadership.

Well versed in adhering to federal, state and local law; understand new technology and all

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terminology relating to retail automotive sales.

Extremely experienced in managing every department of a dealership demonstrated through

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management experience in used cars, new cars, finance and insurance, and as general manager.

Proven track record of successful dealership management, with strong leadership skills, good

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communication skills, and a customer focused mentality.

PROFESSIONAL EXPERIENCE

WHEELER CADILLAC, PONTIAC, MITSUBISHI, JOHNSTOWN PA June 1978 – March 2009

GM/Mitsubishi supplied car dealership, specializing in new and used cars, a full service department,

auto parts and accessories, a full line body shop and a NASCAR Store

July 1991 – March 2009

DEALER/PRINCIPAL OWNER

Hands-on manager with involvement in all aspects of daily functions including desking deals,

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appraisals and sales closing

Keen business sense displayed by the guidance of the Finance and Insurance Departments; able

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to communicate financial vision to employees

Fully competent in obtaining automobiles via live and online auctions, as well as wholesale

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venues; advanced negotiation skills evident by securing competitive prices on all purchased cars

Utilized creative nature to advertise dealership on a local and state level with successful results

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and increased customer traffic

Personally hired and trained numerous sales associates and department managers; trained all

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employees in state law, safety procedures and dealership policies

JAMES MESSLER ● ****@**********.*** ● 814- 248-9647 ● Page 2

SALESPERSON, NEW CAR MANAGER, USED CAR MANAGER, FINANCE AND

INSURANCE MANAGER, SALES MANAGER AND GENERAL MANAGER

June 1978 – July1991

Performed all tasks related to the managing of a car dealership; confident in all aspects and

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dedicated to building customer relationships

Expertly related to customers in a respectful and professional manner, which resulted in high

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levels of satisfaction and a comfortable buying process

Detailed nature noted by the meticulous organization of inventory and supplies worth over $6

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million; always aware of product placement and display

Exceptional communication skills demonstrated by communicating effectively with customers,

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service department, vendors and all employees

Commitment to goal setting evident by the careful establishment of personal goals and reflection

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on past performance

Dedication to field displayed by tirelessly researching and studying new technology and

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automotive advances in an effort to educate customers and staff

Provided a comfortable environment where all employees felt valued and appreciated; known for

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displaying a fair and respectful manner as manager

Recorded a low employee turnover rate with many salespeople and other employees staying with

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company for well over 20 years

Personally hired and trained numerous sales associates and department managers; trained all

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employees in state law, safety procedures and dealership policies

PROFESSIONAL ASSOCIATIONS

Member, National Automobile Dealers Association

Member, National Automobile Dealers Association 20 Group

Member, National Independent Automobile Dealers Association

Member, Pennsylvania Automotive Association

Member, Chamber of Commerce

Member, Better Business Bureau

Member, Regional Automobile Dealer Advertising Association

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