Quality Assurance Administrative Assistant
Resume:
B. GAIL SQUIBB
**********@*******.***
QUALIFICATIONS SUMMARY
Results-driven business analyst professional within an IT environment with notable success analyzing business
initiatives while participating in planning, researching and implementing solutions in support of business
objectives.
Skilled at consulting with clients to delineate and analyze business situations while developing strategic
solutions that strengthen business goals. Experienced in using SDLC (Solution Development Life Cycle).
Proven track record of accurately completing research, reporting, validating data and testing business
activities within demanding timeframe.
Effective in creating productive and positive environment as a valued team member with leadership drive.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and PMP Certified.
PROFESSIONAL EXPERIENCE
HUNTINGTON BANK, Columbus, OH 02/09 –03/09
Business Systems Analyst II – Commercial Loans
• Supported the Commercial Loans System AFS (Automated Financial System) related to production support
issues, current and future projects which resulted in superior quality and high value technology services.
• Researched and analyzed Commercial Loans accounts on the mainframe to achieve cost-effective system
agility through standardization and simplification which improved system functionality.
JPMORGAN CHASE, Columbus, OH 04/08 – 09/08
Consultant/Modis Inc. – Quality Assurance Analyst
• Created performance test documentation and worked with the application team to performance test servers
using LoadRunner which resulted in server capacity.
• Created daily CPU utilization reports for Retail Financial Services to notify clients of server capacity usage
that resulted in no server exceeding more than 80% of capacity.
• Researched server capacity data to create hour-to-hour heat map spreadsheets and monthly capacity
presentation documents which improved server quality.
HUNTINGTON BANK, Columbus, OH 10/07 –04/08
Business Analyst II – Client Services
• Provided specialized support for assigned business processes and systems in a call center environment for
internal and external customers which met customer satisfaction.
• Scheduled and provided one-on-one and webinar user-training for new and existing applications, products and
procedures which assisted client usage.
• Provided technical help desk support for business online, ACH, wire transfers, lockbox, on-site check
processing and risk management by researching the problem and walking the client through the steps of
resolving the problem.
JPMORGAN CHASE, Columbus, OH 01/93 – 10/06
Business Systems Analyst –Retail IT (1997 - 2006)
• Managed and ensured project requests were assigned to the appropriate project managers for Retail IT for
planning and commitment estimates. Reviewed and validated requests and sent through approval process.
Met SLA 100% for processing requests.
• Trained clients on the request process and assisted them in maneuvering through RMS (Request Management
System), SRM (Service Request Management) and PIC (Project Information Center). Walked clients through
the system first hand and answered questions to ensure clients were using system appropriately for optimum
processing of requests.
• Wrote test scripts and tested systems to meet quality assurance. Reported issues and enhancements for PRS,
PIC, SRM, RAT and Business Case and prioritized them which resulted in functional and quality systems.
Gail Squibb Page two
Conducted request audits to ensure appropriate statuses reflect in the SRM database. Closed requests that met
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criteria to alleviate open requests in the database.
Executed weekly and monthly ad-hoc reports for Retail IT. Analyzed reports to track and close requests
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which lead to more actuate and updated data.
Set up user access and maintained fundamental information for PIC projects to provide users the capability to
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update the database with consistent information.
Business Analyst - Strategic Banking System (1994 -1997)
• Worked with the business to analyze business requirements and review/produce specifications for any
new/change to technology applications.
• Worked with technical analyst and development team to ensure they understood specifications.
• Completed assigned project tasks as scheduled for research, design and testing which met the management
schedule.
• Worked with client to understand current business requirements, procedures, and issues which resolved
problems with new and existing functionality.
• Created tests plans for all customer functionality to ensure existing functionality is not affected.
Administrative Assistant (1993 - 1994)
• Worked effectively in a team environment and independently interacting with clients and all levels of
management.
• Ordered office supplies and equipment; produced monthly status report, processed weekly time sheet and
travel reports.
• Created presentations and scheduled all executive-level meetings and travel. Managed invoicing and billing
processes.
DeVRY INSTITUTE OF TECHNOLOGY, Columbus, OH 06/90 – 01/93
Administrative Assistant
• Managed purchasing, inventory, account payable and receivable, and timekeeping.
• Professionally represented the company as the first point of contact for callers and office visitors. Scheduled
appointments and conferences
• Improved overall efficiency in processing reports, presentations and correspondence. Ensured correct format,
grammar, punctuation and spelling.
CANTLON ASSOCIATES, INC., Columbus, OH 01/89 – 06/90
Claims Examiner
• Balanced monthly loss reports and recorded transactions in ledger.
• Reviewed medical bills to determine payment of bills according to the workers’ compensation guidelines.
• Reviewed medical claims and calculated the amount of workers’ compensation checks.
• Solved client complains via written and telephone communications.
PC SKILLS:
Word Excel Power Point Microsoft Works
Access Lotus 1-2-3 Lotus Notes WordPerfect
TSO IMS DSMS PacBase
Project Management
EDUCATION:
Relevant course work through Columbus State, DeVry Institute of Technology and American Institute of
Banking: Basic Accounting, Accounting I, Financial Accounting, Managerial Accounting, Principles of Banking,
Personal Finance, Business and Human Resources Management.
PMP Certification.
Contact this candidate