Active Directory Manager

J effery G. Smith

* **** ******* *****, *******, KS 66203

* ** - *** - **** ( home)

* ** - *** - **** (cell)

m abnov4@r.postjobfree.com

O BJECTIVE

S ystems Administrator - A p osition w ithin an I T Department .

P ROFILE

O ver 2 0 y ears of Experience in multiple business sizes and industries.

E xtensiv e experience and knowledge a pplying technology to business processes including

d ocumentation, needs analysis, project definition and implementation .

E xten sive experience in designing, i mplementing a nd troubleshooting W indows Active Directory

N etworks a nd related technologies .

E MPLOYMENT

C DI, sub - contractor to IBM, O verland Park, KS 7 /2007 - 6/2009

( Assigned to Sprint, AT&T, and other accounts)

S ystems Administrator

N etwork Profile: 500 servers, mul tiple locations, 5000 users

R esponsible for 500 servers on the Sprint and Nextel Call Center

S ervices Department for Sprint/Nextel.

P rovided Systems Administration of Active Directory, hardware

m anagement, network monitoring, security administration, and o ther

S ystems Administration duties.

D iagnosed and i dentified n etwork configuration problems that prevented

D ynamic DNS and Active Directory from working properly on the Nextel

N etwork.

R edesigned the Nextel Active Directory OU structure, site profiles, an d

c reated a remediation plan for m anagement to c orr ect t he problems.

D iagnosed and repaired numerous hardware/software problems.

U sed HP Service Desk to maintain tickets.

C reated and tested a feasibility study for implementing VMWare into the

C all Center S ervices Environment.

A ssisted in the deployment of VMWare ESX 3.5i servers on IBM Blade

C enter hardware.

C reated a new server building and imaging process built around Acronis

S napDeploy Server 3.0.

C reated, documented and implemented a test environment f or the

N extel Network on VMWare to test patches, software installs, and other

c hanges.

D iagnosed firewall, network and port issues for monitoring tools, Active

D irectory, DNS, and applications on remote WAN sites.

T he Haake Companies, O ver land Park, KS 1 0/2005 - 4/2007

( Large, independent Insurance Agency)

S ystems Administrator

N etwork Profile: 9 servers, 1 location, 75 users

R esponsible for redesigning the technical infrastructure of the company.

I dentified 32 p rojects .

D esigned and imple mented the Active Directory OU structures, GPO policies, DNS, Domain

C ontrollers, DHCP options, Logon scripts, and Roaming Profiles.

D eveloped and implemented a common desktop image process using Ghost 8.3.

D eployed and administered Citrix Metaframe Presen tation Server 4.0.

A nalyzed, designed, and implemented better security for the WAN link by implementing a DMZ,

c leaning up the Sonicwall firewall policies, and negotiated a managed, dual T - 1 WAN link with a

n ew Cisco 2800 router for the same price as a sin gle T - 1.

M anaged the IT Department including v endor relationships, budget, meetings with C - Level

m anagement, coordinated consultant work, and hired two Assistant Systems Administrators.

A nalyzed the needs and coordinated the plan for the rebuilding of a cu stom S QL 2000 d atabase

t hat uses a VBA front end to SQL backend configuration.

R eviewed, defined, and documented IT and business policies regarding security, regulatory

c ompliance ( HIPAA, Sarbanes - Oxley), contractual privacy compliance, along with other b usiness

p olicies.

I mplemented Protection Pilot, McAfee Anti - virus, and Spysweeper to clean up 24 viruses on the

n etwork. Built the process for making sure the definitions were upgraded.

R edesigned and rebuilt the Exchange 2003 organization onto new hardwar e. C reated a front - end

t o back - end Exchange Organization using Microsoft Best Practices. I mplemented ActiveSync, OWA,

a nd attached PDA Smartphones to the Exchange Server.

R edesigned the whole backup process using Backup Exec 11d, Continuous Protection Serv er, and

n ew LTO - 3 a uto - changer t o minimize risk and comply with regulatory processes.

U pgraded the existing 3Com NBX 100 VoIP system with a new 3Com V3001R call processor.

E xpanded the existing APC UPS capacity from less than 10 minutes to over an hour of b attery

t ime. Coordinated with the electricians to fix b uilding e lectrical panel problems and wiring of the

A PC units.

I mplemented Microsoft WSUS Server for patching servers and workstations with Microsoft updates.

S etup a test network using Virtual Serve r 2005.

R epaired and updated the cooling system for the server room including a maintenance contract

w ith a HVAC company.

R eason for leaving: L aid off due to IT Department being outsourced.

C IBER, Inc., K ansas City, MO 1 2/2003 - 10/2005

( Staff Augmenta tion firm, Assigned to the USDA under contract.)

S enior Systems Administrator

N etwork Profile: 4 domains, 4,000 servers, 64,000 users, multiple locations

A ssigned to the National Help Desk for the US Dept. of Agriculture in charge of administrating

1 100 se rvers in the field offices of the USDA in the Central United States.

A ssisted with support of the other 3 domains f ield servers .

P articipated in the design and use of Microsoft SMS, MOM and H P I nsight Manager as a member of

t he Enterprise Management Team.

M onitored the APC UPS units in the field and coordinated repairs.

I dentified and repaired A ctive Directory problems related to permissions, DNS replication, profile

c orruption, network bandwidth problems, and security issues f or all 1100 field servers .

R e paired server hardware in the local data center and coordinated repairs with outside vendors in

t he field servers.

R eason for leaving: Contract with C IBER w as ending and would not be renewed.

B lackwell, Sanders, Peper, Martin, LLC, K ansas City, MO 2 /200 3 - 8/2003

( Large law firm based in Kansas City)

S enior Systems Administrator

N etwork Profile: 1 domain, 125 servers, 800 users, 9 locations

D esigned and implemented the Active Directory OU structures, GPO policies, DNS, Domain

C ontrollers, DHCP options, L ogon scripts, and Roaming Profiles.

A dministered the Exchange 5.5 Server including the consolidation of 350 mailboxes onto new

h ardware.

A ssisted in the relocation of two office moves involving the rebuilding of the server rooms,

m onitoring the servers, r esolved escalated help desk calls, built the racks and moved the servers.

D eployed ePO Server v. 2.5 and u pgraded to 3 .0.

D eployed Microsoft SUS server for patching workstations and servers with updates.

S etup a test network.

R eason for le aving: I refuse d to do unethical tasks the Manager required o f me a gainst the CEO

a nd other C - Level management.

C ompris Consulting, D enver, CO 4 /200 2 - 6 /200 2

( Staff Augmentation firm assigned t o the SPRINT Teknet contract.)

S ystems Administrator

C ontract position assigned to SPRINT Teknet Division i n Gardner, KS a s a Systems Engineer.

R esponsible for developing an installation process for a Windows 2000 based time

c lock/paging/security system f or elementary and high schools.

R esponsible for maintaining the division servers.

R esponsible for testing and feedback to the programmers of the custom software about

c ompatibility of the software on Windows 2000.

R eason for leaving: Laid off due to SPRI NT reducing contract costs.

A pex Associates, K ansas City, MO 1 1/2001 - 2 /200 2

( Small software development firm)

S enior Systems Administrator

N etwork Profile: 1 domain, 8 s ervers, 50 user s, 1 l ocation

R esponsible for maintaining the technical infrastructure of the company including servers, PBX

t elephone system, network, and workstations.

R esearched, implemented and managed ePolicy Orchestrator and McAfee Antivirus Defense Suite.

M anaged a ll outside vendor relationships.

R esponsibilities included tape backups, hardware repair and procurement, user support, all

h ardware and software maintenance for w orkstations a nd servers, security accounts, computer

a ccounts, IIS web servers, Exchange 5. 5 Email Server, creation of a workstation image and

d efragmenting of the servers.

A dministered the development network including security accounts, computer accounts, and IIS

W eb servers.

R eason for leaving: La id off due to financial issues w ith in t he com pany.

X erox Connect, O verland Park, KS 2 /1999 - 6/2001

( Consulting Division of Xerox, Inc.)

S enior Associate

P roject - based consulting company. Deployed server - based technology for vari ous clients both

s mall and large. P rojects typically lasted 3 months.

H &R Block Project - S erved as the team lead for a group of 25 technicians doing a Y2K Desktop

I mage project. Built the image in NT4 to support Oracle databases, JD E dwards’s d atabases, 25

t ypes of desktop hardware, Office, and custom applications.

T WA Project - S erved as senior level technician for the Y2K Image deployment at TWA Airlines.

R esponsible for testing and deploying the SMS script and IE 5 customizations.

D airy Farmers of Americ a Project - Assisted the existing System A dministrator and built an extensive

t ape backup for the data center. H andled all the routine systems administration and any tasks

a ssigned by the DFA Systems Administrator. A ssisted in the deployment of a second loca tion in

K ansas City u sing Citrix thin clients to 50 users .

F irst Star Bank (now called USBank) - Provided Level II and Level III support for 2 00 b ranch offices

i n Missouri and Kansas. Deployed a PC - based teller system to all branches and follow up

t roublesho oting support including the LAN, WAN, and server support.

R eason for leaving: Laid off due to budget cuts after Y2K when IT Project budgets were slashed.

I nacom, Inc., O verland Park, KS 2 /1997 - 2/1999

( Consulting/Hardware Sales/Repair computer company)

S enior Associate

L arge, m ulti - faceted $ 6 billion T echnology Company that sold, serviced, and supported computer

s ystems through equipment sales, consulting, hardware repair, and staff a ugmentation.

R epaired hardware and ran service calls for workstations, servers, printers, and monitors.

H oerscht, Marion, Roussell Assignment - A ssigned as Level II area support for 500 Windows Users

a nd 200 Macintosh Users for HMR. Worked with Remedy Ticke t Management System. Assisted in

t he imaging and deployment of 3,000 HP Kayak Workstations. Supported AutoCAD group.

S upported Novell client.

P romoted to the technical lead for 5 hardware technicians running service calls. In charge of

a ssignments, qualit y control follow - up, employee reviews and other management duties.

R eason for leaving: Merger with Vanstar was g oing to cause lay offs.

E DUCATION

I ndiana University, B loomington, IN B.A. Journalism/History 1 988

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