Customer Service High School

Jenna St. John

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Career Objective

Obtain a full time position with a reputable company that will allow me to further develop existing skills and maximize contributions to

different areas of the company.

Education

The Ohio State University Columbus, OH

• B.S. Human Ecology June 14, 2009

• Major: Textiles and Clothing, Buying and Merchandising

• Minor: Business

Work Experience

Brand Representative Columbus, OH

Official Team Shop, OSU September 2008- December 2008

• Created a welcoming environment to customers providing a satisfactory shopping experience

• Stocked and organized the merchandise floor

• Designed and implemented display windows

• Completed shopping transactions and telephone orders

• Assisted the Jack Nicklaus Museum as a front desk clerk

Brand Representative New Albany, OH

Abercrombie and Fitch, Home Office March 2007- September 2008

• Merchandised the store and maintained visual and presentation standards

• Folded clothes to ensure a correct merchandising plan

• Completed and assisted visual team with dressing and moving forms

• Cleaned and organized the store

• Rearranged closets, shelves, and clothes to update store’s visual plan

• Recruited people for brand representatives and impact team positions

Part-Time Supervisor Columbus, OH

United Parcel Service January 2007- March 2007

• Trained hourly employees to become certified in unloading and sorting packages properly

• Supervised 25 employees in package handling operations

• Motivated employees to perform the given job safely and effectively up to the standard of the UPS management team

• Demonstrated quality safety measurements in properly handling packages

• Assisted employees throughout each night in multiple tasks in order to complete the job on time

• Conducted employee follow up

• Managed and verified employee time cards

Package Handler Columbus, OH

United Parcel Service September 2006- January 2007

• Certified in properly unloading and sorting packages

• Unloaded packages effectively and in a timely manner

• Sorted packages to the correct zip codes to be shipped

• Executed nightly sort plans effectively

• Utilized safest work methods

• Recognized as most productive sorter in a part time area for the fourth quarter in 2006

Brand Representative Lima, OH

American Eagle Outfitters November 2005- January 2006

• Greeted customers and displayed excellent customer service

• Created overnight and seasonal floor sets

• Performed merchandising tasks, such as re-stock, re-merchandising displays, price markdowns

• Used product knowledge and suggested new merchandise to help build sales

Additional Skills

• Computer Skills, proficient in Microsoft Word, Excel, PowerPoint, Access, and Photoshop

• Leadership Skills, Supervisor at UPS Quest for Leadership

Honors

• Dollars for Scholars, Bath High School Scholarship, 2005

• Laws of Life essay winner, 2003

Activities & Community Service

• Ohio State University Fashion Guild, 2007

• Volunteered for Good N.E.I.G.H.B.O.R.S. Picnic make a difference day, 2007

• Volunteered at the Red Cross Blood Campaign Program, 2005

References available upon request

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