Engineer Manager
Resume:
Cedric Norah
Long Beach, CA 90802
abnos3@r.postjobfree.com
E XPE RI EN C E:
Employment Experience
Abra x is B ioscience Corp.
**/**** – 08 /2009
Help Desk Analyst/Desk top Support
• Troub leshoo t and resolved desk top support issues for u sers d esktops and lap top running W indows X P
S P3 u ti lizing W ebex as a remote control software.
• Configured and updated u sers accounts u sing Active D irectory (i .e; resetting passwords, updating
various accounts, d isab ling accounts .)
• Answered incoming calls and tally ing the incoming and ou tgoing calls to and from users, as well as
emailing u sers from a 700 + user base.
• Served as a level 1 po in t of escalation for technical problems and resolu tion .
• Installed and main tained various software such as Microsoft Office 2003, M S V isio and Pro ject, B io tek
2000, EndNotes, W atchguard, JM P 7 &8, I SI Wr iter, Samp l eware,
• Main tained and imaged all systems either u sing Norton Ghost or bu ild ing by scratch and downloading
the drivers various sy stems .
• Main tained and restored desk top systems to operational and workable state using various
troubleshooting techniques and software includ ing, Sy man tec An tiv irus, Malwarebytes, M S P T oo ls .
• Received and created incidents through A ltir is.
• Manually main tained inventory through Excel for all locatio ns.
• Setup and configured desk top connectiv ity to in ternet through T C P /I P, DN S, includ ing setup of IP
addresses.
• Ordered various co mpu ter equip ment and main tained the process of ordering repair service such as
laptop s, desk top s, and projectors.
• Created Help Desk Documents for future step-by-step procedures of how to resolve specific issues.
• Assisted w ith inventory of o ld servers such as Co mpaq/H P Pro liant .
• Assisted the w ipes and resetting the Blackberry phones on th e BES .
• Troub leshoo t issues w ith SA P, wh ich u sers have to u se through V PN .
Environments: A ltir is, Norton Gho st, Microsoft Office 2003, M S V isio and Pro ject, B io tek 2000,
EndNotes, W atchguard, J M P 7 &8, I SI Wr iter, Samp leware, Dell GX520, 755, 620, Lattitude E6400, 630,
Active Directory, Watchguard V PN, Sy man tec Corprate, B lackberry,
Independent Co ns ul ti ng / Co ntract
So ny Pictures D ig ital E ntertainment, E lectronic Arts, H OK, R BZ, Simple Gestures, HV W8 Art
Ga llery a n d C hevron O il Ref i nery
2005 – 2009
Onsite Support Technician
• Performed contract and consu lting work f or.
• Create accounts f or L i n u x u sers and troubleshoo t Linux servers (reset) and create accounts .
• Installed, configured, and s u p ported Wi n dows XP a n d M AC OS10 operating sy stem at the
desktop .
• Assisted a n d reso lves users issues ra ng ing from 100 – 20 00 o n co ntract.
• Configured and supported Outlook on Exchange connectiv ity .
• Supported and main tained, M S Office ( Word, Excel, PowerPoin t, and Access), M S Ou tlook,
Internet Exp lorer, and Adobe Creative Su ite C S3 ( Pho tosho p, I llu strator, and Acrobat).
• Activate ports and set up I P configurations for w ireless po in ts.
• Image Co mpaq Evo and H P systems. A lso include lap tops (IBM T6 0, T 4 0, T 2 3) .
• Troub le shoo t and research desk top and I BM T 60 and T2 3 l aptop issues for clients running M S
W indows X P u ti lizing various remo te control.
Set up and configured P C co mpu ters for new h ires and in ter-departmental moves
•
Installed various programs u sing the Global Information Library sy stem .
•
Troub leshoo t various app lication s such as Passport, S martbadge, GIL, Fi lemaker 6 and 8 .5 .
•
Ghost and imaged new Dell GX620 compu ters and Sony Vaio lap top s.
•
Probed issues w ith Adobe Creative Su ite 2, Macromedia Su i te 2004, and the rendering systems .
•
Troub leshoo t and resolved desk top support issues from client desktop s runn ing M S W indows 2000
•
or X P u ti lizing various remo te control.
Setup and configured desk top connectiv ity to in ternet through T C P /I P, DN S, includ ing setup of IP
•
addresses.
Perform daily data back from servers.
•
Troub leshoo t issues w ith Novell, Novell network, and scrip ts.
•
Prov ided analysis, and repair of P C hardware, includ ing memory upgrades, hard drive replacements .
•
Installed, configured, troublesho t and main tained network printers and o ther peripherals.
•
Assisting co mpu ter tech, sound, graphics, and music dept.
•
Sound designer assistant for Medal of Honor: European Assault .
•
Environments: AD, M icrosoft Office 2003 /2007, Wi n dows 2000/XP/V ista, Remo te Desk top, Ou tlook,
MAC, Dell Bu siness Laptops, VN C, Microsoft Spyware, Renderer, Dell servers, C CH, V P M/ P P M,
L i n u x, Red Hat 9 .3, Novell, F inal Cu t Pro, V iew Fax, V iewVoicemail, Adobe application s, GIL (Global
Information Library), F ilemaker Pro 6 and 8 .5, SA P, V PN, Po in t Sec, V isio, Pro ject, Norton Ghost,
PalmOne Treo, Blackberry 8800 .
Secured Fu n d i ng Corp.
2005 – 2006
System Ad min istration
• Troub leshoo t and resolved desk top support issues from client desktop s ru n ni ng M S Wi n dows
2000 or XP u ti lizing various remo te control software includ i ng RealVN C and Desk top Au thority
• Tro u bleshoot MAC O S X / L i n u x systems and networking related issues.
• Created and configured memberships for Active D irectory user accounts, d istr ibu tion groups, W eb
Directory, R igh tfax, Data Trac, and App lication Ex tender accounts
• Answered incoming technical support calls and emails from a u ser base of 1800+ employees
spanning 3 bu ild ings in Co sta Mesa and San ta Ana
• Served as a level 2 po in t of escalation for technical problems and resolu tion
• Managed web filtering access lists for Websense Manager
• Main tained Fi le server and configured folder access and security for specific emp loyees
• Installed, supported and main tained, M S Office ( Word, Excel, PowerPo in t, and Access), M S
Outlook, In ternet Exp lorer
• Main tained and restored desk top systems to operational and workable state using various
troubleshooting techniques and software includ ing, Sy man tec An tiv irus, and Spy Sweeper
• Installed and troubleshot various network equip ment includ ing routers, sw itches, hubs, w ireless
access po in ts .
• Organized and led ind iv idual and team projects assigned by t he I T Pro ject Manager and/or D irector
of Network Operations
• Configured file permissions and security for shared folders and resources
• Imaged new compu ters using Norton Gho st 8 .0 according to each department ’ s software
requirements
• Setup and configured desk top connectiv ity to in ternet through T C P /I P, DN S, includ ing setup of IP
addresses.
• Installed, ma naged a n d tro ubleshoot HP a n d To shi ba l i ne o f network printers.
• Kept inventory of computers, fax machines, phones, projectors, lap tops, and o ther peripherals u sing
the TrackI T! Inventory Management Software
• Created Help Desk Documents for future step-by-step procedures of how to resolve specific issues
• Created and updated department maps and seating layou ts u tilizing M S V isio 2003
Environment: Active Directory, Desk top Au thority, V PN, RealVNC, V isio, Office 2000/2003, W indows
2000/X P, Norton Gho st, TrackI T!, Adobe C S 2, L i n u x, R ed Hat
L i feli ne E ntertainment
2004 – 2005
Desktop Support Technician
• Prov ided support and main tenance of computer sy stem .
• Respon sib le for provid ing all of the technical support in the stud io .
• Installed new hard drives, in stalled software and programmed setup .
• Audio engineer/recording engineer.
Environments: MAC, Pro To o ls, Norton ’ s D iagnostic
Hi d den Beach Recording s
2001 – 2003
Desktop Support Technician
• Assisted technical department w ith their independent server.
• Troub lesho t MA C G4 co mpu ters.
• Rep laced in ternal and ex ternal hard drives.
• Prov ided setup of Blackberrys for company executives.
• Assisted w ith the main tenance of the company ’s website.
• Assisted w ith the configuration on LAN, D SL Modems, and B lackberry Servers
• Created EPK ’ s for recording artists on the roster .
• Audio engineer and A /V ed itor .
• Wro te, created, and produced songs for a couple of artists on the label.
Environment: MAC a n d PC, F inal Cu t Pro, F ileMaker Pro, Netgear hardware, Max tor hard drives,
Outlook, Office 2000 Su ite, W indows 2000 server, Blackberry
Disney /Evo l ut io n Film & Ta pes I nc.
2001 – 2002
Tech Support / Assistan t Ed itor
• Prov ided main tenance and support for the editing systems, s uch as, hard drives, ed iting software,
and o ther hardware components.
• Assistant and sound designer on two TV shows .
Environments: MA C, Av id, L i n u x, Red Hat, S C SI Hard drives, Fi leMaker Pro, V T R, and BE TA
Machine Support
KMOV News 4, St . Lo u is, M O
1998 – 2001
Desktop Support Technician
• Prov ided main tenance and support for all broadcast hardware and editing software.
• Audio Eng ineer, Telepromptor operator, and Camera Operator .
Environment: MA C, Av id Support, M C2010 Robo tic Cameras, Teleprompters, P C, Norton, Ou tlook
EDU C ATION:
Webster U niversity, St . Lo u is/Webster Groves
Bachelor's Degree, 12 /2000
Media Co mmun ications and a certificate in Mu lt icu ltural S tu dies.
08/2006 – 11 /06
Coastline Community Co llege, Garden Grove, CA
A+ Core Hardware & Software Certified.
Reference:
Rita Cole Graham Hayn es
Chevron Oil Refinery Simple Gestures
Supervisor of IT and Pl anning Co-Owner/ Graphics Designer
3 1 0 -3 4 3 -0 7 0 7 6 1 9 -2 6 9 -1 7 4 6
rcole@chev ron.co m gihaynes@simpleg estures.net
Tyler Gibney
HVW8 Art Gallery
Co-Partner
3 2 3 -6 5 5 -4 8 9 8
tyg@hv w8.co m
Contact this candidate