Quality Six Sigma
Resume:
Lonnie P. Miller
Anamosa, IA 52205
H: 319-***-****
C: 319-***-****
******@*****.***
SUMMARY
I possess a diverse background in Quality Assurance, Inventory Control, and staff planning and management in both
Manufacturing and Warehouse Distribution including supervising, hiring, training, scheduling, and evaluating both
union and non-union personnel. Perform lean six sigma driven productivity and quality improvements, ISO
9001:2008, project management, and cost reduction/prevention. Customer focused project management through six
sigma disciplines on Voice of the Customer data collection and analysis, ensuring Customer requirements and issues
are being addressed.
CERTIFICATION AND TRAINING
Six Sigma Black Belt, Iowa Quality Center, Cedar Rapids, Iowa – July 2007
ISO 9001:2000 Internal Auditor, Iowa Quality Center, Cedar Rapids, Iowa - April 2005
Microsoft Business Computing, Kirkwood Community College, Iowa City, Iowa – March, 2002
EXPERIENCE
Terex USA, LLC, Cedar Rapids, IA (February 2005 – Current)
Quality Improvement Specialist (May 2006 – Current)
• Supervise inspection activities for machine, fabrication, weld, receiving, in-process and final assembly
• Develop and review inspection plans to ensure greatest utilization and efficiency of inspectors time
• Work with suppliers to improve the consistency of conformance to product specifications
• Audit suppliers operations to ascertain:
o Supplier’s Quality Management System (QMS) is capable of producing and inspecting parts that
conform to our specifications
o Supplier’s conformance to the dictates of their QMS
• Supervise internal Lean Six Sigma projects for all green belts and certification candidates
• Drive quality initiatives working with Manufacturing, Engineering, and Purchasing on new product
development utilizing voice of the customer analysis, design of experiments, gage repeatability and
reproducibility, process capability and other statistical analysis
• Conduct internal audits for our ISO 9001:2008 certified QMS and Sarbanes/Oxley (SOX)
Position Highlights
• Reduced parts rejected per million (PPM) for top 100 suppliers from 12,000 to 5,000 (a 58% reduction)
• Oversee team of six sigma green belts accountable for 350K annually of cost savings/avoidance
• Team leader of projects generated by the Warranty Analysis Review group tasked with reducing
Warranty expenditures
o Warranty has been reduced from 3.1% to 1.49% of sales
• Trainer for ISO 9001:2008 certified Quality Management System internal auditors
Production Planner (February 2005 – May 2006)
• Schedule fabrication, machine, and weld shop work centers to support assembly production schedule,
service, and aftermarket requirements
• Conduct inventory analysis of WIP and raw materials for the reduction of queue time and inventory cost
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• Conduct internal audits for our ISO 9001:2000 certified QMS and Sarbanes/Oxley (SOX)
J&P Cycles, Anamosa, IA (April 2003 – February 2005)
Inventory/Quality Supervisor
• Inventory Control
o Responsible for inventory quantity and location accuracy
o Perform root cause analysis of errors and revise operating procedures and training documents to exact
performance that will maintain accuracy
• Quality Control
o Establish and monitor inspection plan to assure quality of parts and ensure accurate concise feedback is
given to manufacturing in a timely manner
o Perform operational/manufacturing audits on product standards and specifications
• Customer Returns
Evaluate returns and initiate corrective action to resolve process failures, training deficiencies, and
o
quality issues
o Evaluate internal performance and provide feedback to operations
• Supplier Returns
Analyze return data and adjust inspection plan to account for manufacturing issues
o
Evaluate supplier performance and provide feedback to purchasing and suppliers
o
• Data Entry
Ensure accurate and timely processing of all receiving, product transfer, and bin move activities
o
• Schedule, evaluate, hire, and train personnel for the five areas under my supervision
Position Highlight
• Implemented ABC Cycle Counting and stock verification program improving quantity accuracy from
88% to 99.96% and location accuracy from 76% to 96.83%
• Implemented purchasing, engineering, and supplier communication network which reduced PPM from
15,000 to 9,500
• Received two perfect audits by an independent auditing firm
• Planned and executed kaizen for bin relocation to better utilize new conveyor system, the improvement
which allowed an increase in orders shipped per day from 1,800 to 3,000.
Blooming Prairie Warehouse - UNFI, Iowa City, IA (November 1997 – April 2003)
Inventory/Operations Supervisor
• Inventory Control
o Responsible for inventory quantity and location accuracy
o Responsible to perform root cause analysis and revise operations’ procedures to maintain accuracy
o Lead team to increase efficiency, productivity, flow improvement and layout
• Interview and hire order selection, receiving, and inventory control personnel
• Schedule and supervise 70+ people in five different areas of the business
Position Highlight
• Designed layout, location scheme, product flow, and training program for new distribution facility
Saw an immediate 20% improvement in productivity and accuracy when business was moved from old
o
facility to the new, this improved to 30% improvement over the next 6 months
• Designed RF stocking and inventory management program that provided a 40% increase in stocking
efficiency throughout facility.
Member of the American Society for Quality (ASQ)
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