Customer Service Manager
Resume:
Barb E. Vernarsky
***** ******** *********, ** *****
Telephone 586-***-**** E-Mail: abnora@r.postjobfree.com
Career Summary
Experienced Accountant with a specialty in Accounts Receivable and Cash Management. Strengths include demonstrated
success in building and implementing systems and processes with positive, cost effective results.
Professional Experience:
2007-2009 A/R Accountant and Manager
Accountable for development, improvement and efficiency of the Accounts Receivable, Billing and Cash Flow for
Entertainment Publications LLC, a international consumer driven discounts and promotion company.
• Managed and developed automated processes for improved banking, credit card, EFT, ACH activities, Cash,
Billing and Account Reconciliations. This improvement resulted in streamlined processing and elimination of
labor intensive processes by 30%.
• Prepared Daily Cash, Credit Line and Wire Activity to CFO, Vice President/Controller and Director of
Accounting.
• Managed monthly processing for Accounts Receivable and assist Controller and Accounting Manager in monthly
cash, billing and revenue reporting.
• Prepared closing entries and detailed scheduled reports of Sales activity, Cash and Revenue.
• Implemented changeover of 5 lockboxes and 2 operating accounts for North America and Canadian Entities.
• Prepared Month End Reconciliations for Accounts Receivable Aging by Product.
• Standardized Billing Invoices and Statements for 9 product lines improving cash collection. Improved and
increased Lockbox Cash Receipts by 20%.
• Began groundwork for developing a Credit/Collections policy in conjunction with several department managers.
• Implemented Customer Service Standards to interact with heavy customer, sales and banking relationships.
• Developed Continuous Improvement Plan to facilitate employee growth, motivation and to measure performance
for Accounts Receivable Staff. 2 employees have received promotions this year for their outstanding
improvement.
• Prepared and Distributed monthly Statement of Accounts to over 50,000 customers.
• Management of Accounts Receivable Team of 5.
2004-2006 Revenue Accountant, Office and HR Manager-North America/Canada
Accountable to make structural changes to the Accounting process for North America and Canada, Human Resource
department development and building of a new sales/training office location.
• Managed all Accounting Functions AR, AP, and GL through Financial Statements –North America.
• Re-structured Accounts Receivable and Open Receivables processing. Reduced DSO’s to a company wide low
with DSO being under 30 days.
• Operated North American and Canada Invoicing program
• Implemented and maintained continuous improvement on Collection and Credit Process.
• Implemented North America’s financial reporting into Global Accounting package.
• Developed and operated rolling Cash and Revenue Forecasting.
• Developed Maintenance Renewal and Contracts process for North America
• Managed Revenue Recognition and Deferred Maintenance program.
• Assisted Global CFO in financial reporting and policy implementation.
• Assisted Controller in preparation for external auditing.
• Relocated and Re-developed Office space, IT/Video conferencing and webinar resources.
• Created North American Human Resource Department and Policy Development
• Implemented Employee Benefit Program including 401k Administration and FSA Programs
• Managed office of 5.
2001-2004-A/R Accountant and Manager
Accountable for development and building of Accounts Receivable department infrastructure for brand new software
company.
• Managed Accounts Receivable and Deferred Revenue software implementation and development from
Quickbooks to Epicor Software.
• Developed and defined process for multiple currency Billing, Deferred Revenue and Cash procedures.
• Developed and maintained Access Database for Contract Administration.
• Developed and built process for Collections, Credit Management, Bad Debt Recovery, Customer Service,
Partnership and Licensing agreements.
• Managed reporting for Bank Covenants including monthly and quarterly Audit Reporting.
• Managed and maintained reporting on revenue sharing agreement with Gold Partner, Covisint.
• Maintained database for Sales Forecasting and commissions.
• Accountable for month end closing and reconciliation of Accounts Receivable, Deferred Revenue and Cash
accounts.
• Participated in team improvement committees for supplier attainment and customer satisfaction processes.
• Assisted in external audit preparation, reporting and reconciliation.
• Reported to Controller and CFO. Mentored A/R Clerk and Contracts Administrator.
1995-2001-Financial Administrator
Managed all Accounting, Human Resources, Production and Purchasing for customer Vacuum formed manufacturing
company.
• Financial statement preparation, budgeting and forecasting.
• Managed and reconciled Monthly billing and customer accounts.
• Maintained rolling Cash Forecast and Budget Analysis.
• Developed Accounts Receivable collection and credit process improvement. Instrumental in maintaining DSO
under 35 days.
• Managed banking, credit line and investment activity. Developed Daily Cash reporting spreadsheet to keep
record of cash activity.
• Supervised Annual Physical Inventory count process.
• Fixed Asset Management
• Various Computer Applications and Training.
• Financial Reporting to President and Board of Directors.
• Responsible for training personnel on Accounting process and new software, SBT PRO II.
Computer Skills and Software Application Expertise
• Business Objects Crystal Report Writer PeopleSoft Solomon Fixed Assets
• Excel FRX Report Writer Sage Accounting One Write Plus
• Access Fox Pro Epicor Quatro Pro
• Word Perfect Lantastic Quickbooks
• PowerPoint Multimate Peachtree
• Microsoft Outlook Great Plains SBT Pro Series
Certificates
Advanced Excel Training-Executrain, Chicago, IL.
Beginner’s Access Class-Horizon Center. Troy, MI
FRX Report Writer-Irvine, CA
Education
Candidate-Master of Science- Accountancy Program. Walsh College, Troy, MI
Bachelor of Science-Management/HRD-Oakland University, Rochester, MI
Associates of Arts-Accounting/Management-Macomb Community College, Warren, MI
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