Customer Service Sales
Resume:
Matthew Norwood
Cleburne, Texas 76033
817-***-**** Home
abnor4@r.postjobfree.com
Objective:
To find career-oriented permanent employment in computer-related, mortgage or rental
properties, and management fields that will broaden my experience and skills.
Employment:
Customer Service Representative I (01/2009 to 06/2009)
AT&T Mobility – Oklahoma City, OK
Owner (10/2007 to Present)
Silverwolf Transportation Company – Oklahoma City, OK
Transporting products, Vehicles, Travel Trailers, Watercrafts, and Motorcycles. Obtained clients through use of various web
based sites and forums. AP, AR, Bookkeeping, P&L Forecast Earnings, and Routing.
Owner (01/2004 to 12/08)
Norwood Genealogy Company – Oklahoma City, OK
Sales thru internet forums, conventions, business affiliation, and direct sales. AP, AR, Bookkeeping, software development to
handle multiple formats including ftm, gedcom, and many more. Direct researching using microfilms, newspaper clippings,
articles, WebPages, and sensitive documents dating from the 1300’s too current. Creation of biographies and family trees to
specific family roots.
Inbound Originator (08/2002 to 10/2003)
MidFirst Bank – Oklahoma City, OK
Receiving calls for purposes to generate refinances equity. FHA, VA, and Conventional loans to current, affiliated and non-
affiliated customers. Post closing loans to assure all appropriate documents are complete and in order.
Senior Expeditor (06/2001 to 07/2002)
Farmers Insurance – Oklahoma City, OK
Researching documents, networking with various companies, and documenting correct information into client’s files.
Owner (01/2000 to 05/2007)
Silverwolf Independent Contracting Company – Oklahoma City, OK, Dallas/Fort Worth, TX
Contracts through various companies; consisting of, deliveries, collections, and equipment collections.
i. Shuttle Driver (09/2004 to 05/2007)
MPC-Dallas – Dallas, TX
Transporting clients, personnel, and guests to destinations. Managed and operated business in absence of the
owner to maintain daily duties and procedures. Performed scheduling, payroll, and networking with clients to
maintain daily communication.
ii. Cable Box Collector (03/2004 to 08/2004);(01/2000 to 06/2001)
Account Services – Oklahoma City, OK
Collecting cable boxes from delinquent and non-delinquent customers for local cable Communications
Company.
iii. Delivery Driver (12/2003 to 07/2004)
The Oklahoman – Oklahoma City, OK
Delivery of daily newspapers to clients, collections to monthly subscribers, creation of multiple routes
planning to better route time, AP, AR, and Bookkeeping.
Financial Analyst (04/1996 to 12/1999)
Twister Trucking Company – Fort Worth, TX
AP, AR, Bookkeeping, P&L Forecast Earnings, Routing, Networking with Fleet Managers with clients to schedule pick-up and
drop-off of cargo, creation of personal financial plans, Networking with software companies to better assist drivers with GPS,
Route Planning, Fuel Management.
Accreditations:
MidFirst Bank
Member of the Equifax Credit Score Project with duties; consisting of, development of a tracking form used to track
all transactions during the test phase, assistance in development of training of the Originations department for the
proper procedures, guidelines, and laws consistent to the use of Equifax software.
Development of a tracking system to assist Originations department in a more efficient method to maximize closing
ratio’s, customer service, and personal stats; with the use of Microsoft Office Professional XP and its entire
interrogational functions.
Contractor to Perm Employee 02/2003: was 1 of 3 to be hired on during my time of employment
Top Inbound Originator of the Month – 04/2003
AT&T Mobility
Perfect Quarterly Attendance – 1st Quarter of 2009
Certifications:
AT&T Mobility
Certification of Completion – Customer Service Training
Certification of Completion – Transition Training
MidFirst Bank
Certification of Completion – Originations Training
Farmers Insurance
Certifications of Graduation – Senior Expeditor Training
Education:
08/2001 to 05/2004; 01/2006 to 05/2006
Oklahoma City Community College – Oklahoma City, OK
Major – Applied Science
Minor – Computer Science
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