Customer Service Management
Resume:
Barton L. Fox
***** ******** ***** ****, ************, MD 28882
abnopu@r.postjobfree.com
Employment
Director of Golf and Operations 3/2004 11/2008
Blue Mash Golf Course, Laytonsville, MD
Responsibilities: Increased overall revenues from $1.7 million to $2.6 million during a 5-year
period of stagnant growth in the golf industry.
Responsible for the creation and management of all aspects of the annual
budget.
Increased membership revenues from $48,000 to $190,000 through marketing
and improved customer service efforts.
Grew golf shop revenues from $78,000 to $265,000 with margins increasing
from 31.4% to 36.5% by developing new purchasing strategies based on
customer surveys and input.
Hired and managed a staff of 40 full-time and seasonal employees.
Provided exceptional service for over 32,000 rounds annually.
Managed all operations of the golf shop, and the on-site restaurant including
inventory, staffing, information technology and budgets.
Involved in all aspects of the physical plant including golf cart operations,
infrastructure issues and irrigation in order to help manage expenditures.
Assistant Golf Professional 3/2003 4/2004
Blue Mash Golf Course, Laytonsville, MD
Responsibilities: Hired and trained all seasonal staff to provide exceptional service at the golf
course.
Provided instruction.
Responsible for all daily cash closeouts.
Assisted with budget forecasting.
Assisted in purchasing and receiving of all golf shop merchandise, food and
beverages.
Assisted in all inventory controls.
Director of Operations 1999 2003
Poughkeepsie Tennis Club, Poughkeepsie, NY
Responsibilities: Responsible for achieving all fiscal goals set forth by the board of directors.
Increased annual the revenue from $600,000 to $850,000 through effective
marketing, communication with membership, operational and facilities
improvements.
Reduced labor expenses by 15% through efficient scheduling and training.
Oversaw the complete renovation of the 18,000 square foot clubhouse.
Increased the food and beverage revenue by 60% through marketing and
increased efficiency.
Managed and increased events and facilities rentals by effective marketing and
promotional strategies.
Managed all aspects of swimming pool operation and safety.
1991 -1999 Tennis Professional
Cross Court Tennis Club, Poughkeepsie, NY
Directed the Junior Instructional Academy which served over 300 students per
week.
Responsible for generating new programs including those intended for adults –
beginner through advanced skill levels.
Trained new instructors and staff.
Developed new purchasing strategies for the tennis shop through promotional
efforts and customer surveys.
Involved in all aspects of the physical plant from facilities upgrades to acquiring
new equipment.
Education
Towson University, Baltimore MD 1990
B.A., Business Administration
Concentration – Strategic Management
Special Training
FORE! Reservation Golf Management Software
Microsoft Office Products - Word, Excel, Publisher, and Access
Certified National Pool and Spa Operator - 1999
Maryland Food Safety Certification 2004
Techniques in Alcohol Management Certification 2003
Awards
2004 Maryland Course of the Year – Golf Course Owners Association
Best Public Course in MD & VA – Washington Post readers 2005
Golf Digest 4 star Award 2007-08
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Barton L Fox
References
Tom Branthover – 301-***-****
Founder – Brave Dave Open.
National Multiple Sclerosis Society Fundraising
Tournament. www.bravedave.org
Brendon Post – PGA Director of Instruction
Club Golf Performance Center
301-***-****. abnopu@r.postjobfree.com
Mike Barillo – PGA Head Golf Professional
Argyle Country Club 301-***-****
abnopu@r.postjobfree.com
Fran Hogan – PGA Head Golf Professional
Montgomery Country Club 301-***-****
abnopu@r.postjobfree.com
Robert Gordon – 301-***-****
Member - Blue Mash Golf Course
Myron Gerber – 301-***-****
Founder - Softspikes, Inc
Member – Robert Trent Jones Golf Club
Member – Norbeck Country Club
John McGannan – Ping Golf
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Barton L Fox
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