Project Manager Management
Resume:
C urriculum Vitae
J OANNE C HUA - R OBERTSON
Eastwood 2122 NSW Australia
h: +612-****-**** m: +61-412-***-*** e: abnop5@r.postjobfree.com
Objective
My career objective is a leadership position in an innovative, multinational corporation, positioned for long-
term growth. I thrive on roles that value innovative, problem solving ability in a dynamic, entrepreneurial
environment.
Summary
I am a professional with 11 years experience in different facets of Legal Process Outsourcing. This includes
the design, development, implementation and management of legal technology systems that operate legal
practice management, knowledge management, publishing, litigation support and compliance training (e-
Learning).
EDUCATION and QUALIFICATIONS
Graduate Diploma of Applied Corporate Governance current
Chartered Secretaries Australia Ltd (CSA)
Completed one LLM subject: ‘Doing Business in China’ 2008
University of Sydney
Bachelor of Laws LLB (JD) 2003
University of New South Wales (UNSW) (part-time)
Bachelor of Arts (Communication Studies) 1997
University of Newcastle
Major: Broadcast Journalism
MEMBERSHIPS
Transparency International Australia (TI Australia)
•
Australia China Business Council (ACBC)
•
Australasian Compliance Institute (ACI)
•
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C urriculum Vitae
PROFESSIONAL EXPERIENCE
CLIENT SERVICE MANAGER
________________________________________________________________
February 2005 – March 2009 Blake Dawson Technology Pty Ltd
Top-tier Australian law firm and compliance training provider
Client relationship management
o Headed the client service delivery of Blake Dawson’s subsidiary compliance training business:
salt™ - online legal compliance training system*.
o Extensive experience consulting with Senior Counsel, Compliance Managers and HR professionals to
implement their compliance training strategy organisation wide. This included presenting to Executive
Management on the benefits of embedding a positive compliance culture in the workplace.
o Originated and led the Expansion to Asia Project. This involved working with Mitsui & Co Asia
Pacific in Singapore to deliver their business risk policies on anti-corruption, ethics, anti-competition
and discrimination in Simplified and Traditional Chinese to 17 offices in Asia Pacific.
o Overall management of 85 client organisations, in particular construction, pharmaceutical, and energy
industries.
o Supervised a team of client service representatives.
Project management
o Led the system upgrade of 28 client organisations. Managed clients’ expectations in their technology
integration (with existing Learning Management Systems, e.g. PeopleSoft) and change management
process.
o Designed the Client Relationship Management database and developed processes for maintaining all
client activity, licence, billing and support information.
Research & writing
o Drafted the outline for the proposed ‘Anti-Corruption and Bribery of Foreign Officials’ course, an
adjunct to the Corporate Governance course offering.
*salt™ provides Australian, New Zealand and South African legal compliance training online. Written by Blake Dawson lawyers,
courses include Corporate Governance, Trade Practices, Privacy, Environment Compliance, Occupational Health & Safety, Anti-
Money Laundering, Insider Trading and Workplace Relations.
KNOWLEDGE BANK EDITOR
________________________________________________________________
March 2004 – February 2005 Freehills
Top-tier Australian law firm
System design
o Designed enhancements in collaboration with the Information Systems team.
o Researched knowledge management technology trends and taxonomy classification.
o Liaised with Knowledge Managers and Practice Team Leaders to capture knowledge from legal work
product and feedback about their use of the Knowledge Bank System (KBS).
Classroom training
o Developed, promoted and presented the launch of the National Knowledge Bank Training Program
in collaboration with the firm’s library training team.
o Conducted KBS classroom training sessions with all levels of firm participation.
Legal editing
o Reviewed and desensitised work product for publication on KBS.
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C urriculum Vitae
PRODUCT DEVELOPER
________________________________________________________________
June 2002 - March 2004 Thomson Reuters Australia
International legal & professional publisher
Product development
o Researched growth market opportunities to compile business cases for new product and service
offering for presentation and approval at the monthly Board meetings.
o Regular presentations to the marketing and sales teams on the value proposition of a new product or
service offering.
Project management
o Managed a variety of projects from diverse practice areas, i.e. criminal, litigation, property, local
government and personal injury; from concept, contract negotiation, manuscript development,
external review, production, marketing to launch. Project outcomes included a range of legal
practitioner books, loose-leaf, CD to online research products.
Managing relationships with authors
o Managed relationships with authors who were also high-profile legal experts in their area of practice.
o Commissioned new authors and new editions to commercial revenue deadlines and budget whilst
maintaining corporate objectives and the expectations of authors.
MANAGEMENT TRAINEE
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January 1999 – November 2001 Lexis Nexis Locus
Legal Practice Management software provider
Worked closely with the Chairman and founder of Locus Pty Ltd, Mr Gerald Robinson, on several projects:
Product development
Locus® Settlement Adjuster
Locus® Multimedia Case Management System
o Researched and documented statutory requirements and current workflow precedents in the areas of
legal conveyancing and matter management.
o Collaborated with IT professionals to design prototype of new product.
o Coordinated beta testing, user manual documentation, installation instructions, artwork, trademark
registration, telemarketing, service support, production and distribution involved with new products.
o Assisted with drafting marketing material to define the "features, functions and benefits" of the
prototype to a targeted client base.
Case Study program
o Wrote case studies for publication in newsletters, the website and marketing materials.
o Prepared client testimonial interviews, and gathered onsite digital images and video footage of clients.
o Edited and produced digital video testimonials for the Locus website.
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C urriculum Vitae
ASSISTANT PROJECT MANAGER
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April - November 1998 Auscript Pty Ltd
Litigation Support service provider
eDiscovery management
Commission Inquiry projects: Thredbo, Katie Bender Inquest, Gretley, Children of God
• Liaison with courts, solicitors and barristers to ensure documents align with the commission’s eDiscovery
process.
• Recruiting, training, coordinating, supervising temporary staff and part-time law students to complete
document processing work, i.e. imaging, data-entry and barcode processing.
• Quality control and processing systems: Lotus Notes Ringtail Casebook, Filemaker Pro, and a variety of
software packages for CD production, scanning, imaging and indexing.
JOURNALIST AND PRESENTER
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March 1997-1998 2NUR FM 103.7
News & current affairs programs: National Radio News, Undercurrents
o Winner of the 1997 Highly Commended Award for Best News Story (Broadcast) in the Journalism
Education Association (JEA) Ozzie Awards.
o Television work experience placements with: Seven News, National Nine News, Ten News, Sky News,
NBN News and Prime News.
COMMUNITY INVOLVEMENT
MENTOR
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May – November 2006 LEAPS Program
o Mentored a Year 9 student from Rooty Hill High School. The LEAPS program is an initiative, which
brings together volunteers from selected law firms with promising students from disadvantaged high
schools in NSW.
LAW CLERK
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December 2001 – March 2002 Kingsford Legal Centre
o Matter Management - attended client instructions, prepared legal aid application and statement of
claim, gathered affidavits, updated client with progress of matter.
o Drafted submissions, briefs to barristers, and wrote letters to defendant lawyers.
o Evening Advice Sessions - assisted pro bono lawyers with research and conducting client interviews.
REFERENCES
References available on request
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