Kristy Lee Ryan

*** ******* **** *****

Ponte Vedra Beach, FL 32082

Phone – 904-***-****

Email: abnooa@r.postjobfree.com

Career Skills/Knowledge

Strategic Planning

New product/systems research and testing

Product Introduction

Policy and Procedure Design & Implementation

Direct Sales

Presentation/Public speaking

Negotiating Skills

HIPPA-AS testing and knowledge

Excellent Organization skills

Six Sigma – Yellow & Green Belt Certified

Excellent Communication skills

Technical service management

Excellent PC skills

Specialized Computer Software knowledge including: Mainframe, TSO, SAS, Adobe publishing and design, Mapping

Software; Extensive Microsoft applications knowledge including: MS Word, MS PowerPoint, MS Access, Outlook, FrontPage

and MS Excel

Career Achievements

Developed and Launched the Stand Alone Dwelling Fire Platform, working directly with an outside vendor for development,

testing. Launched 32 states in less than 6 months to including training of all field reps. Acted in a primary role for the

development of an Employee Recognition program at Kemper. Handled two new state launches for the South Central

Region while at Kemper. Handled major accounts during benefit migration including: United States Sugar, Florida Power

Corporation, ABC Fine Wine & Spirits, Tampa Electric Company, etc.

Assisted marketing in presentation of system and product enhancements to United States Sugar during the 2002 group

visit.

Acted as liaison between the HIPPA-AS Project team and Membership & Billing, activity tested new systems including:

HIPPA 820, HIPPA 834, and CIP.

Participated in the multiple work groups within the department including; FLAG which actively tested the screens for

EMPOWER.

Recognized for outstanding service of internal and external stakeholders.

Recipient of the following awards during tenor at Blue Cross and Blue Shield of Florida: 2001 Vision Award for outstanding

service, 2003 TOPS Award in Service, two 2003 Sea Shell Awards for service and special projects, two Service Awards

presented by the North GBU Sales Department and 2004 Service Award in Legal Affairs

Career Experience

Kemper 12/05 – 01/09

Job Title: Product Analyst. Job Responsibilities included: Launching and Maintaining Products for Arkansas & Oklahoma,

as well as completing annual & emergency rate reviews for each state and product in the region. Strategic analysis of

Catastrophic prone areas within the Region. Data and Trend Analysis used to develop price points, marketing strategy,

agency appointments and loss trends. Creation and publication of Underwriting Manuals and guidelines by state, as well as

assisting in the design of the countrywide standard. Working directly with the Regional Manager and Vendor in the design

and launch of the National Stand Alone Dwelling Fire program, to include all testing, pilot, training of the product as well as

developing coverage levels and pricing for the entire country. Predictive analysis of loss data to determine risk scenarios

by state. Preparing and presenting at the departmental and regional level on topics to include: Dwelling Fire, Systems,

Regional Success & Monthly/Quarterly summaries. Also responsible for monthly and quarterly reports that were reported

to Senior Management within the company, updating the Regional Website to assist the Underwriting and Sales Teams for

the Region.

Independent Agent focusing on Health, Life, Long Term Care & Annuities 07/05 – 12/05

Job Title: Senior Advisor & Independent Insurance Agent. Job Responsibilities included: Direct Marketing and Sales of

products designed for the multiple insurance companies including; Fidelity & Guaranty, Chase, Mutual of Omaha,

Shenandoah, Presidential Life. Specializing in Mortgage Protection Products. Sales of a diverse product platform including;

Whole Life, Universal Life, Graded Whole Life, Term Life, Annuities, Long Term Care, Home Health Care, & Medicare

Supplements. Appointment setting, Cold/Warm calling, policy follow-up, communication with home office for all pending

policies, delivery, customer service, handling complaints, concerns, cancellations, changes for policy holders. Recruiting

and training of new agents, as well as responsible for the creation of seminar platform.

Blue Cross and Blue Shield of Florida, Inc. 01/00 – 04/05

Job Title: Team Legal Secretary. Job Responsibilities included: Administrative Assistant to Assistant General Counsel for

Litigation Unit. Additional assisting responsibilities including paralegals within the litigation unit, back up second Assistant

General Counsel within the unit. Communications with internal and external stakeholders. Answering switchboard calls,

scheduling. Preparing bills for payment, requesting checks, assisting in quarterly audits, picking subpoenas, writing

letters, transcriptions, filing, note taking, meeting arrangements. Deposition coordination and preparation. Monitoring and

reporting all offensive litigation matters. Distribution of all offensive litigation funds including check requisitions, letter

generation, mailings and monitoring of returns. Unit and Departmental reporting for inventory, financials, budget and

goals tracking. Backup to research assistant and garnishment assistant. Planning of departmental Team Buildings, Reward

and Recognition Programs and United Way Campaigns. Job Title: Senior Personal Service Rep II. Job Responsibilities

included: Customer service, billing, reconciliation, collections, internal auditing, claims processing, research, and

communications with internal and external stakeholders. Enrollment, systems, and presentations for Lessons Learned at

year end. Scheduled, Facilitated, and presented regular meetings for special projects, including Automated Enrollment and

HIPPA-AS. Handled specialty accounts with all funding arrangements including: ASO I, ASO II, AMF, Self-Billing, Tick Mark

Compare, and multiple benefit/product options. Job Title: Personal Service Rep I. Job Responsibilities included: Customer

service, billing, reconciliation, collections, internal auditing, claims processing, research, and communications with internal

and external stakeholders. Enrollment, systems, and presentations for Lessons Learned at year end. Handled specialty

accounts with all funding arrangements including: ASO I, ASO II, AMF, Self-Billing, Tick Mark Compare, and multiple

benefit/product options. Maintained heavy workload while participating on workgroups and volunteering for special

projects.

Hiday & Rickie, P.A., Collections Law Firm - Jacksonville, Florida - 12/99 - 12/00

Job Title: Research Analyst, Asst. Legal Secretary. Job Responsibilities included: Asset tracker in preparation for legal

presentations. Researched and monitored financial records, purchasing activities, employment records. Tracked items that

could be used to settle bad debt using the legal means of garnishment, reposition, payment arrangements. Prepared

clients for depositions, accepted payment plans, presented evidence to attorneys during weekly meetings. Left when Law

Firm relocated out of area.

The Winter Law Firm, Personal Injury Attorney - Jacksonville, FL - 11/97 - 11/99

Job Title: Runner, Receptionist, Office Assistant, Transcriber, Asst. Legal Secretary. Job Responsibilities included:

Delivering and picking up packages, legal documents. Answering switchboard calls, greeting clients, scheduling.

Preparing bills for payment, requesting checks, assisting in quarterly audits of all office financials. Deposition and minutes

transcriber. Preparing clients, and expert witnesses for depositions, taking incident reports from potential clients.

Preparing court presentations and evidence.

Sears Service Center - Jacksonville, Florida - 01/97 - 08/97

Job Title: Outbound Sales Team Leader. Job Responsibilities included: Outbound sales, cold calling, renewals of contracts,

contract negotiations, presentations, customer service calls, leading and motivating fellow co-workers to meet monthly

goals. Monitoring and reporting rate and billing system changes that impacted customers to upper management.

Education

Attending Fall 2009 Major: International Business Affairs, Florida Community College of Jacksonville. Sandalwood High

School, Jacksonville Florida 1993-1998.

Licenses & Certificates Held

Florida Life, Health, and Variable Annuity State License # E063759

Nationally recognized for creative writing and introduced into International Poet Society, for Achievements during 2002 and

2003.

References Provided Upon Request.

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