Customer Service Sales
Resume:
KENARD L CLAYTON
**** ******* *** – C * Norcross, GA 30092
(C) 804-***-**** * ***********@*****.***
OBJECTIVE: To contribute to your organization in a position utilizing expertise in management, business administration, account management,
customer service and relations, banking, and accounting while working to obtain Project Management Certification.
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PROFILE: • Proven professional, adept at prioritizing and completing multiple projects within strict budgetary/time restrictions and
customer/corporate specifications.
• Business Knowledge, Demonstrates an understanding of the issues relevant to a variety of software and accounting modules including
A/R, A/P, G/L, Fixed Assets, and Cost Accounting/Budgeting
• Combine strong analytical and reconciliation with financial, interpersonal and managerial skills to provide personnel training, and
work with staff to increase organizational efficiency, productivity, and profitability.
• Excellent communicator, who easily interacts with individuals of diverse cultural backgrounds, trains financial employees, and serves
as liaison between customers, outside businesses and vendors, departments of an organization and business management.
• Designated troubleshooter, who combines excellent interpersonal, organizational, financial, technical and analytical skills to increase
customer service, grow profits and build a loyal client base in a highly competitive marketplace.
• Effective Customer Account Management, worked closely with Business Owners, BDM’s, Operations management, Private Clients,
Business Units, and Employees in regards to business development, project management, Sales, Purchasing and Lending while
adhering to company and federal compliance guidelines.
• Recognized as, Indymac Bank’s Top Producer and Over the Top performance awards. Earned Bank of America’s CELA Award, in
recognition for exceeding all performance, service quality, and profitability expectations.
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CAREER SUMMARY:
Self-motivated and detailed oriented professional with multiple years of experience in general accounting, customer service, sales and
marketing, problem analysis and resolution as well as loan processing and project management. Skilled in multi tasking while
possessing excellent written and oral communication skills with the ability to adapt quickly to change. I also bring years of experience
in special projects, associate training and business development.
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PROFESSIONAL EXPERIENCE:
6-2008/5-2009 Business Analyst Eclipsys Corporation (Atlanta, GA)
Corporate Finance – Financial Reporting
• Vendor Manager for all 3rd Party Software Vendors, and immediate resource for operational policy and procedures.
• Analyzed business processes to modify and configure proper re-sale of primary needed operational software and related group of
needed add-ons.
• Monthly and Quarterly cost vs. revenue margin analysis for division services and products.
• Maintain an up-to-date perspective and knowledge of the businesses products and processes, applies technology and business knowledge
to solve business problems and create new processes as needed.
• Set and conveyed clear operational goals while monitoring if progress is accessible, obtains results and adds value to the organization
by making timely and sound decisions.
• Performed complex accounting duties in the preparation of financial documents, records, apportionments, and reports.
• Review of inter-program contracts; researches, calculates, and prepares payments to vendors while maintaining chart of customer
accounts and products;
• Prepared a variety of accounting forms including journal entries, assists in month & year-end closing process.
• Reviewed and reconciled cash and account balances; assists in the development of new procedures as needed.
• Compiling and developing of budgets; performed complex calculations for cost vs. revenue projections.
• Prepared complex financial royalty and ad hoc reports as mandated by agreement between company and vendor, created and design
reports and spreadsheets, while maintaining a database (SharePoint) to organize, collect and retrieve data as requested.
• Continued with all functions of previous BA position.
3-2008/6-2008 Business Analyst Eclipsys Corporation (Atlanta, GA)
PMO-Vendor & Contract Management Services
• Creation of Oracle requisitions for Third Party vendors as requested.
• Processing of non-billable invoices (validation of required A/R information: checking hours, correct requested amount in Oracle)
KENARD L CLAYTON
6380 Holcomb Way – C * Norcross, GA 30092
(C) 804-***-**** * ***********@*****.***
PROFESSIONAL EXPERIENCE:
(Continue)
• Tracked and Recorded national sales margins and figures using Siebel and Oracle databases.
• Work with AP and Third Party Finance in responding to vendor payment inquires.
• Submission of Oracle requisitions to add dollars to purchase orders when needed.
• Work with AP and Third Party Finance and/or vendor in reconciliation of invoice and PO issues.
• Working with Purchasing to modify purchase orders and project codes as needed.
• Producing monthly reports to track Third Party data and projection of Third Party revenue and cost.
• Secondary KCP and responsible for creation of national sales team SOW and new Contract request.
8-2005/3-2008 CMO- Quality Control Auditor/Research Analyst IndyMac Bank (Norcross, GA)
Credit Quality & Fraud Risk Management
• Following audit lending principals to re-underwrite pre-funded and post-funded loans to minimize errors internally.(Wholesale, Retail,
Correspondent, Commercial and Conduit loans)
• Reconcile and reviewed purchased loans from sellers based on company and federal compliance guidelines including TILA, Regulation
Z, FCRA, ECOA, Bank Protection Act & Consumer Protection.
• Verified calculations of Income, Assets and Debt Ratio and all other underwriting functions based on information submission and SQL
inquired information.
• Extensive routine fraud check, determining if the right loan program was used based on borrowers information and documentation.
• Review for Regulatory SOX compliance
• Extensive review of title, appraisal and purchase contracts for clearance based on required guidelines with usage the following
programs. Lexis Nexus, Fraud Guard, MIPS, E-mits, Alltel, Cogent, Excel, Access, Microsoft Word, Real quest, E-apprasit and other
information quality control search engines.
2-2004/8-2005 Financial Data Analyst/Loan Purchasing Specialist IndyMac Bank (Norcross,
GA)
Acquisition & Operations Division
• Direct reporting to division FVP of sales for daily reporting of new sales and business acquisitions.
• Paperless processing, purchase and Quality Control of Loans through SQL inquiries with information validation using Excel.
• Reconciliation and preparation of data for corporate treasury for proper calculation and validation of daily funding purchase advices
with verification of banking account information using ACE.
• Prepared and validated daily purchase transactions by calculating loan premiums, P&I, LTV, CLTV, and DTI totaling up to 2 Billion
Dollars per transaction.
• Preparation of multiple coded excel spreadsheets for distribution for loan servicing, import, and tracking as well as mortgage loan
GLBA, Patriot Act, TILA, RESPA, ECOA, FCRA, Bank Protection Act and HMDA guidelines.
• Using excel procedures to transpose and code loan data from multiple secondary marketing companies using SQL inquired information.
• Responsible for the processing of the inputting of Mortgage loan files from the secondary market into funding and tracking systems
using multiple loan uploading procedures.
• Validation of prepared individual Collateral packages on each loan file as well as file servicing requirements for imaging into
corporate information network, while specializing in retrieval of county property assessment.
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EDUCATIONAL OVERVIEW:
Master Project Management PMI Certification, Boston University 2008 – Present
(Online Review)
Accounting and Finance Axia College of University of Phoenix 2006 – 2008
(Online Review)
B.A. Bachelors of Arts, Virginia Commonwealth University, 1999 – 2002
Business Management & Administration
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QUALIFICATION SUMMARY:
Providing excellent business administration/customer service in areas requiring project management and positive problem
solving with customers, order processing, conferring with management, and promoting customer relations. Assisted in accurate record
keeping of accounting procedures, inventory control, general bookkeeping and collections with accounts payable/receivable
responsibilities. Coordinated sales activities and strategies while supervising up to 20 employees engaged in sales and customer
service task, consistently reinforcing organizational and six sigma standards. Proficient knowledge and usage of computer products
and software including – Oracle, Siebel, PeopleSoft, MIPS, Merlin, Windows, MS Word, Word-processing, Microsoft Office, Access,
Adobe, Word Perfect, Microsoft Outlook, Visio, Windows XP & NT and Excel Certified
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