Sales Customer Service
Resume:
MANLIO MAURICIO PACHECO RIZO ****
Pearl of the Sea Condominium
Cape Canaveral, FL 32920
Phone: 321-***-****
E-Mail: abnojw@r.postjobfree.com
Summary of Expertise
Overall 7 + years in Sales and Technical Service Engineering, Proficient in knowledge and sales
experience with carbon steels, machinery grade steels, tool steels, and stainless steels grades 304,
416 and 420, and Engineering plastics (Nylamid, Quadrant). Proficient in Business Development
and Metallography. Good experience with manufacture processes: forge, dies, plastic injection,
metals injection, stamping, punching as well as in use of calipers, micrometers and dial indicators.
Familiarity with ISO 9000; v2000 and various quality and continuous improvement tools (SPC,
FMEA, Control Plans, Poke Yoke, Lean, Problem Solving, etc.). Strong computer and presentation
skills.
Interest Areas
Customer Service, Technical Support, Sales, Quality.
Education
* MsC in Quality and Productivity Systems
Instituto Tecnologico y de Estudios Superiores de Monterrey.
Irapuato, Guanajuato, Mexico
Jan 2006 to date.
* Diploma in Business Administration
Educacion Corporativa.
Leon, Guanajuato, Mexico
Jun-Dec. 2003.
* BsC in Metallurgical Engineering
Universidad Autonoma Metropolitana.
D.F. Mexico
Work Experience
SEP ‘03 to MAY ‘09: SERVIACERO ESPECIALES S.A DE C.V.
Business purpose: Steel marketing.
Position: Sales and Technical Service Engineer
Responsibilities:
• Prospects: Search and establish contact with new business opportunities.
• Determine customer requirements (Steel Quality, dimensional tolerances, superficial
finished, heat treatment)
• Follow up given to metallic tools undergoing fabrication process.
• Counseling in the selection of steel and complementary material for the manufacturing of
tools in order to increase productivity in the fabrication process.
• Study of the diverse manufacturing processes where sets of tools or molds are involved for
the fabrication of workpieces.
• Assure the proper operation of materials in service.
• Program and provide training courses to our clients in areas related to steel, thermal
treatments, hot and cold work steels, plastic injection.
RESUME Page 1
MANLIO MAURICIO PACHECO RIZO 2009
BASF COATINGS S.A. DE C.V.
AUG 02 to AUG 03
Business purpose: Chemical Industry
Position: Engineer in charge of the Technical Service (GM Plant).
Responsibilities:
• Paint-appearance tests to finished product. (Shine, DOI, orange peel, tone) to assure First
Time Quality.
• Viscosity, reology, covering-power tests to assure good paint properties.
• Crater tests to paint and all materials admitted to production area to avoid contamination
defects.
• Monitoring of material, environmental and paint-application process conditions within the
production line.
• Drafting of production and fault reports.
Professional Practices
HAYES WHEELS, ACERO S.A. DE C.V.
DEC- 01 to AUG- 02
Business purpose: Automotive industry.
• Studies on plastic deformation in steel wheels.
• Metallographic analysis (reports on internal structure, non-metallic inclusions, structure
analysis on rupture points), chemical analysis on spectrometer.
• Tension tests to determine ultimate strength, rupture strength and resilience.
• Usage of basic statistic tools to draft fault and inspection reports.
SPICER - AUTOMETALES S.A. DE C.V.
JAN- 01 to APR- 01
Business purpose: Automotive industry
• Drafting of fault manuals for visual inspection.
• Study of timing and movements in melting and casting.
• Tests conducted on casting sand (moisture, permeability, torsion, compression, grain size).
Skills
Bilingual (Spanish-English), good communication (oral and written), goal oriented. Organized with
ability to document progress, analytical. Proficient in Business Development, Strong trouble
shooting skills and research capabilities. Autodidact with quick learning abilities.
PC Skills
Very good in office 2007 as well as Lotus notes, RCM and internet.
Training Courses and Seminars
JUN-AGO 09 “English as a Second Language” Program (Brevard Community College,
Melbourne, Florida)
SEP- 08 Personal-Development and Responsibility (Leon, Guanajuato, Mexico)
AUG- 07 Neuro –Linguistic Programming. (Leon, Guanajuato, Mexico)
JUN- 05 Basic Metallurgy (Timken, Leon, Guanajuato, Mexico)
JUN- 05 Sales people as Consultants (Leon, Guanajuato, Mexico)
SEP- 04 Purchases and Sales (Leon, Guanajuato, Mexico)
JUN- 04 “Measurelink” software for SPC (Mitutoyo, Mexico DF).
MAY- 04 Electrodigital Instruments (Mitutoyo, Mexico DF).
DEC- 03 Internal Audits to Quality Systems ISO 9000.
MAR- 03 Teamwork, leadership (GM Silao, Mexico)
RESUME Page 2
MANLIO MAURICIO PACHECO RIZO 2009
RESUME Page 3
Contact this candidate