Paul Hauser abnoh5@r.postjobfree.com
***** ***** ***** **., **** A 561-***-****
Wellington, FL. 33414
Experience
IT Administrator 2009
PGA Resort & Spa
Palm Beach Gardens, FL. 33458
• Provide computer and network configuration assistance of software, hardware and remote access for over 700 employees at major
hotel/resort complex. Programs utilized include LodgeNet, Visual One, CISCO IOS 12.2, Microsoft Exchange, Windows 2003,
Windows XP, e-Safe and VMWare, among others. Administrate Active Directory, and Microsoft Exchange managing user access to
shared resources and mail boxes.
• Install & configure Routers, Switches, Servers, PC’s, laptops, cabling as necessary. Setup Wide Area Network; configure protocols
RIP, RIP2, IGRP etc. Configure VLAN’s and access-lists
• Address in-room and off property connectivity issues of guests including wi-fi, analogue telephone and DSL. Lay out and install Wi-Fi
Access Points on 1st and 3rd floor to improve in-room wi-fi connectivity. Provide PBX configuration of Univerge Neax 2400 IPX Switch
including reassignment of switch ports, rewiring and troubleshooting. Interface with 3rd party providers of IT and related services
including Hospitality Wi-Fi and AT&T.
• Perform backups of existing configuration daily and confirm data integrity. Rotate tapes and maintain security.
Desktop Support Technician
Direct Technology Group
3307 NW 55th St.
Ft. Lauderdale, FL. 33309 Mar. 2008 – Dec. 2008
• Operate Help Desk, providing level 1 desktop, local and wide area network support for PC products and peripherals retailer.
• Responsible for troubleshooting local and wide area network, including protocol configuration, rack, stack & ping; basic Server 2003
Domain and Active Directory configuration. Support 10 users.
• Support a range of platforms and Office suites including Windows XP, Windows 2000, Server 2000, SB Server, Server 2003, Office
2003, Office 2007, Outlook and Exchange Server
• Responsible for PC configuration and repair, printer configuration, imaging and upgrades, including software, hard drive and peripheral
installation and replacement; power supply replacement; accommodating management requests, moves, adds and changes
• Custom-configuration of products for resale, including burn-in, integration and testing of PC’s and Servers
• Install CISCO 2600, 2700, 2800 series Routers and Series 1900 and 2600 series Switches for clients, including cabling new offices
and additions requiring additional drops, installation of J-Hooks in cement, custom cutting and splicing of cable.
Desktop Support Technician
PC Universe Feb. 2007-Nov. 2007
504 NW 77th St.
Boca Raton, FL 33487
• Operated Help Desk providing desktop support to principles and staff of IT reseller
• Log trouble tickets and resolve issues involving Windows XP, Office 2003, Office 2007, Outlook, Act!
• Upgrade equipment as needed, including imaging, hard drive replacement, adds, moves, changes, basic active directory configuration
including permissions; create new user accounts etc.
Account Executive
Original Marketing Group 2006
3601 Commercial Blvd.
Fort Lauderdale, FL 33309
• Created customer database of Real Estate franchisees by targeting leading franchisees in the most active markets nationally, resulting
in immediate success selling employer’s marketing programs, including website redesign and Search Engine Optimization.
• Led the company in new business development, canvassing in excess of 200 prospects per day. High level of activity resulted
in a full pipeline of opportunities within 30 days of employment.
• Attained 100% of quota in first 30 days of employment; exceeded quota each month for duration of employment.
Account Executive 2004 - 2005
US LEC
7121 Fairway Dr., Ste. 100
Palm Beach Gardens, FL 33458
• Attained quota by identifying and closing multiple Managed Network and single site opportunities, replacing existing contracts for
various services including voice, private line, VPN, Frame Relay and internet among others.
• Led office in new opportunity development by personally soliciting in excess of 50 prospects per day and implementing supplemental
strategies such as association marketing and obtaining referrals from vendors of ancillary services i.e. PBX vendors and cable installers
Sales Management Experience 2000 - 2003
• Launched and managed NYC office of nationwide, metropolitan Ethernet internet service provider. Personally interviewed, hired and
trained sales staff of 8 on information technology nomenclature, including topology, bandwidth, dense wave division multiplexing and
fiber optics. Co-presented product with sales and assisted in closing new contracts with major national organizations, such as The
Federal Reserve Bank of NY, leading law firms and investment banks.
• Signed 2 major, NYSE listed Fortune 500 companies to $5M global contracts for voice and data services. Managed and reviewed
multiple international bids for voice, data and related services; coordinated inter-departmental meetings; assembled documents and
quotes for service; authored account executive summaries. Synchronized global, inter-company Qwest/KPNQwest effort to penetrate
global accounts spanning four countries on two continents. Other clients included Colgate-Palmolive, Publicis, Philip Morris and SG
Cowen
Qualifications
Exceptional rapport building and solution presentation skills; Highly industrious; Strong work ethic; experienced at end-user interaction;
Seasoned and mature professional able to present technology concepts with lay, C level and IT personnel.
Certifications and Education
Cisco Certified Network Administrator, C.C.N.A. CSCO11058155
Microsoft Certified System Administrator, M.C.S.A., MCP577845
CompTIA Certified Professional IT Technician, COMP001006261747
State University of New York, College at Oswego, Bachelor of Arts/Political Science