J E FF V AN V AL KE N B U R GH

*** ********** **. ~ Perkasie, PA18944

Home: 267-***-**** Cell: 914-***-**** abnogu@r.postjobfree.com

RETAIL MANAGEMENT PROFESSIONAL

Retail District / Regional Manager ~ General Manager / Retail Store Manager ~ Retail Operations Manager

20+ years retail experience, with consistent history of promotion and advance. Proven ability to

increase both sales and profit margins in fast-growing high-volume retail environments of up to $103

million. Excellent leadership skills and experience developing and motivating teams of 300-500 sales

and support associates. Demonstrated track record of enhancing customer service levels allied with

passion for merchandising. Open to travel and relocation.

PROFESSIONAL EXPERIENCE

FAMILY DOLLAR STORES, PA / NJ 2007 – Present

District Manager

Recruited to increase profitability of $21.5M district of 18 stores for national retail chain.

Evaluate and fine-tune merchandising, merchandise mix, operations, and expense control of all

stores.

Lead and motivate store management in operational goals including sales, profit margins, and

expenses.

Evaluate economic and demographic trends and proactively manage in-stock and inventory levels

and plans to capitalize on emerging trends.

Exceeded YTD sales projections 5.8% by adjusting merchandise assortment and spearheading

immediate district-wide sales and service training initiative.

Reduced shrinkage .40% by establishing more effective reporting controls and implementing

100% of corporate loss-prevention standards.

WAL-MART STORES INC., Neptune, NJ. 2000 – 2007

Store Manager

Based on proven ability to motivate teams to outperform previous achievements, promoted to lead

turnaround of underperforming retail operating unit.

Managed sales, training, and operations for $48 million retail store with $7.4 million in average

on-hand inventory and 250-300 Associates.

Increased morale facility-wide, raised performance metrics, and enhanced customer shopping

experience within one year of promotion.

Focused on teaching and training associates to better serve customers. Refined and presented

corporate training programs and developed management staff to new levels.

Analyzed and forecast financial performance including sales, payroll, and expense management to

develop strategies to maximize revenues;

Drove sales throughout facility by communicating company expectations and store plans – while

providing clear and consistent direction and accountability.

Played key role in development of 30 Associates to management through mentoring program; also

led and trained Assistant Store Managers to next level.

Operations Co-Manager

Rapidly promoted to oversee all day-to-day operations of major retail facility with $103 million in

annual sales volume.

Responsible for developing and leading training and retention programs for 400 Associates in

historically high-turnover environment.

JEFF VAN VALKENBURGH PAGE 2

PROFESSIONAL EXPERIENCE, CONTINUED

General Merchandise Co-Manager

Promoted within one year of hire to handle all strategic and visual merchandising of facility.

Food Center Co-Manager

Based on previous experience, heavily recruited to manage all food areas / departments, including

merchandise, staffing, and sales.

GRAND UNION CO., Multiple Locations, Upstate NY. 1985 – 2000

Store Manager

Promoted to numerous successive facilities of increasing volume and square footage to manage all

facets of sales and operations.

Emerged as troubleshooter able to rapidly identify underlying issues and lead turnarounds of

problem performers – for store performance as well as individual manager performance.

Analyze inventory and financial performance to capitalize on economic trends and regional / store

demographics.

Oversaw / approved all payroll and expense management.

Provided training and development of Assistant Manager and hourly Associates to instill excellent

customer service skills.

Responsible for recruitment and retention of Associates.

Assistant Manager

Promoted from sales management at department level to work closely with Store Manager on

overall store sales and operations programs.

Previously, promoted quickly from Sales Associate to Department Manager.

EDUCATION & TRAINING

WAL-MART.

Extensive training in retail management, retail operations management, and retail department management as

well as overall retail strategy.

GRAND UNION

Long-term training ranging from department management to retail staffing, retail management, HR, and

payroll issues.

~ REFERENCES ARE AVAILABLE ON REQUEST ~

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