ALICE TERRY

**** ******** **** ***: 678-***-****

Fairburn, GA 30213 E-mail: abno76@r.postjobfree.com

Education: RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY Newark, NJ

Rutgers Business School

Master of Business Administration, May 2005

Specialization in Human Resources

VIRGINIA UNION UNIVERSITY Richmond, VA

Bachelor of Science, Business Management, December 1996

Summa cum laude

Experience: DELOITTE TAX LLP Atlanta, GA/Parsippany, NJ

2005 – Present Global Employer Services (GES) International HR Manager

Meet with client executives to assure open lines of communication and continuously apprise client of

events related to their international assignee administration activities.

Ensure compliance with client’s expatriate policy, following up on open items with clients and assignees

Coordinate billing of IHR out-of-scope services.

Create and deliver training presentations to client payroll, HR and finance contacts to ensure proper

implementation of foreign payroll and proper interpretation of cost projections.

Determine best use of personnel resources by properly delegating, assigning and monitoring client

requests in a timely and efficient manner in accordance with predetermined standards of excellence.

Identify opportunities for new service offerings based on client feedback, communicating information to

upper management for action.

Provide technical guidance to internal IHR personnel, developing and updating procedures and

providing internal training as necessary.

Serve as career advisor to assigned personnel, assisting in career development, goal setting, evaluation

and job satisfaction.

Global Employer Services (GES) International HR Senior Associate/Associate

Performed Generalist function for assigned client’s international assignment programs including:

preparing assignment related documentation, calculating and processing payments of assignment

allowances, maintaining IHR database and compensation records, counseling and supporting expatriates

and accompanying family members throughout the assignment, etc.

Coordinated compensation gathering process for various clients, coordinating data gathering with home

and host country HR representatives and third party vendors.

Calculated assignment cost projections and expatriate payroll using Global Advantage HRIS.

Responsible for year-end reconciliation between assignees’ compensation summaries and W-2 forms,

coordinating corrections to these forms as needed.

Coordinated/participated in special policy/compliance projects as contracted by client or internally.

Managed (delegated and reviewed) work performed by support personnel (offshore and in regional

office).

Responsible for mid-year and year-end performance management for offshore and regional office

personnel.

Actively participated in recruitment activities for interns and new personnel.

AFFILIATED COMPUTER SERVICES Totowa, NJ

1998 – 2005 (Formerly Mellon Human Resources and Investor Solutions and PriceWaterhouse Coopers)

Benefits Administrator

Performed and reviewed pension calculations utilizing Summary Plan Descriptions, Business Rules, etc.

Calculated all service adjustments for leaves of absences, rehires, etc.

Provided peer review of Qualified Domestic Relations Orders (QDROs).

Managed monthly pension payroll process.

Participated in bi-weekly conference calls with client.

Attended and participated in regulatory trainings.

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ALICE TERRY 678-***-****

Subject Matter Expert (Customer 1st Project)

Strategized with cross-functional teams on re-designing the customer service center.

Gathered and updated training materials to document best practices for future use.

Identified and facilitated/implemented training needs and process improvements.

Developed staffing and project plan and incentive programs and career paths for associates.

Developed value-added analysis, transition plans, organizational structure and process flow for

combination of Retirement Case Administration and Beneficiary Support Teams from two teams to one.

Retirement Case Administrator/Employee Benefits Specialist

Managed the retirement process for employees .

Counseled employees and retirees on their Health and Welfare, Pension and 401(k) benefits.

Responded to technical benefit questions from plan sponsors and plan participants.

Developed and maintained procedure manuals for Retirement Case Administrators.

Handled 401(k) transactions for loans, withdrawals, fund transfers, and new hire enrollment.

Additional: ERC Global Mobility Specialist.

Currently pursuing Senior Professional Human Resources (SPHR) certification.

Competencies in Defined Benefits, Health and Welfare and Defined Contribution plans.

Knowledgeable of ERISA, HIPAA, and COBRA laws and regulations.

Knowledgeable of international compensation calculations, including hypothetical tax, allowances and

lump sum payments, payroll related advances, home country housing deduction, etc.

Proficient in Microsoft Office, SQL, and Lotus Notes.

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