Project Manager Training
Resume:
SUZANNE BRADLEY
J EFFERSON, TX *****
E MAIL : ********@*******.***
S U M M A RY
Responsible, productive project manager, technical trainer, administrator and support specialist.
Experienced in project management, software training, developing course content, user guides, and
customer support. Proficient in organizing and managing detailed tasks and completing projects. An
enthusiastic team player and excellent communicator, who effectively explains complex technical
concepts to non-technical users. Quickly acquires and applies skills and knowledge. Enjoys
challenges and exceeding customer expectations.
TECHNICAL SKILLS
OS/ENVIRONMENTS: Windows Vista, Windows XP, Win NT, Windows 2000, Windows 98, Windows
95, Windows 3.11 and UNIX.
SOFTWARE: Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Works,
Microsoft Outlook, Oracle, PowerScribe, Dragon Naturally Speaking, Peachtree Accounting, Internet
Explorer, Lotus Notes, Crystal Reports, Paint Shop Pro, Camtasia, Lotus Learning Space, Microsoft
Visio, Adobe Acrobat, Macromedia Suite (Dreamweaver MX, Flash MX, Fireworks MX).
DEVELOPMENT APPLICATIONS: Pascal, C, C++, HTML, Java Script and Crystal Reports.
PROFESSIONAL EXPERIENCE
NUANCE, Burlington, MA 2004-2009
Project Manager, Dictaphone Healthcare Division (2004-Present)
Managed and implemented multi-million dollar client accounts on Voice Recognition Software.
Responsible for all activities associated with the management and implementation of
PowerScribe for strategic customers, multi-facility deployments, and complex configurations.
Direct responsibility and accountability for corporate revenue recognition targets derived from
the successful implementation and customer acceptance.
Planned, directed and coordinated all activities of assigned projects to ensure goals and
objectives were accomplished within prescribed time frame.
Assisted Sales and Management to identify, develop, and close new business opportunities.
Accurately forecasted, planned, reported, and managed staff-utilization on the project to ensure
accurate and timely project revenue/cost accounting.
Provided remote and onsite consultation services on products with best practices of
deployment.
Trained new employees on project management process and voice recognition application.
DICTAPHONE, Stratford, CT 2003-2004
Application Training Specialist (2003-2004)
2
SUZANNE BRADLEY
Provided training, guidance, and support for implementation of Voice Recognition Software.
Trained and implemented PowerScribe providing customers with support and guidance.
Provided ongoing product support with live customers on an as needed basis.
Served as Application Training Specialist for all assigned accounts. Met with Client and
Implementation Consultants on a regular basis to discuss training strategies and support.
Planned and coordinated training schedules with clients.
Resolved product/software problems utilizing technical support.
Excellent rapport with Clients and Team members.
CLUBCORP, Dallas, TX 1999-2003
Technical Training Coordinator (2001-2003)
Managed and Administrated Learning Management System and developed training materials,
including user documentation, online training, and course content.
Researched and implemented software options producing a new method for developing
technical training which reduced 30% of development time, improved quality and
effectiveness of training.
Developed method to reduce the number of user licenses for the Learning Management
System, which saved costs and reduced over 1000 user licenses.
Served as Project Manager for development of user education material. Met with
Programmers and Subject Matter Experts on a weekly basis and visited the user community to
assess and provide for educational needs.
Developed custom Crystal Reports for tracking training progress, which improved
communication and development strategies.
Performed classroom training for various software applications increasing learning guide and
performance.
Received numerous star cards and special appreciation for recognition of performance and
exceeding expectations.
Used Information Mapping standards to create user guides and other documentation for
customized applications, which increased productivity.
Helpdesk Professional I (1999-2001)
Answered incoming calls and resolved technical issues for over 22,000 customers worldwide.
Selected as “Lead” for MemberPride software in recognition of outstanding performance and
troubleshooting skills.
Received numerous star cards for recognition of performance and exceeding expectations.
Provided Helpdesk Support for MemberPride, Baby36, and ClubCater. Installed and
maintained computers with Windows. Installed Operating Systems and Software Applications.
Troubleshot software and hardware problems.
Wrote team documentation that improved the troubleshooting process and assisted new hire
training.
Initialized training of new employees.
E D U C AT I O N
3
SUZANNE BRADLEY
AAS, Computer Networking, Kilgore College, Kilgore, TX
PROFESSIONAL DEVELOPMENT
Project Management for Information Systems
Networking
Data Communications
Computer Peripherals and Fundamentals
Computer Repair
C E R T I F I C AT I O N S
Certified HelpDesk Professional, HelpDesk 2000
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