Customer Service Manager

RENA GALE MCLEOD

Asheboro, NC ***** 336-***-**** abno5j@r.postjobfree.com

A Business Professional seeking a leadership role with over twenty (20) years of

experience leading a data center. Excelled in financial management, strategic and business

planning, building high performance teams, project management, data center

management, and implementing the best practice methodologies.

PROFESSIONAL EXPERIENCE

VP/Chief Information Officer Randolph Bank & Trust Company 2006 – 2009

CORPORATE DATA SERVICES, INC. Merged into Randolph Bank & Trust Company

• IT Audits a “1” for 9 years on a scale of 1 to 5 with 1 as superior.

• Training and retaining high performance teams, improving customer service levels

by 25%.

• Led the reorganization of the data center improving operating efficiency, while

reducing 3 FTE.

• Highly effective communication skills dealing with vendors and contract

negotiations saving of 35%. Demonstrated creativity in service delivery and

performance.

• Implemented Replistor Software, a backup solution for our branches, saving of 20%.

• Implemented VM Ware–migrated & consolidated 12 servers to 3 servers, savings of

40%.

• Developed Relay operator procedures working with the hearing and speech

impaired.

• Developed Laptop, Lock Box policies, and Business Impact Analysis.

PRESIDENT OF CORPORATE DATA SERVICES, INC. 2001 - 2006

A Data Processing Center of Randolph Bank & Trust Company

• Championed a strong focus on fixed asset accounting, risk management, budget,

expenses, benefits administration, cross functional team leadership, financial and

strategic planning, and operating and working capital saving 40%.

• Developed successful strategic plan for three financial institutions with a focus on

core processing, disaster recovery, security, and the “best in class processing.”

• Reduced postage expense of $125K by $40K with the implementation of bar coding.

• Audits and compliance ratings always a “1” from the Banking Regulators.

DATA CENTER MANAGER OF CORPORATE DATA SERVICES, INC. 1992 - 2001

A Data Processing Center of Randolph Bank & Trust Company

Assisted with the start up of Corporate Data Services a processing center for three

financial institutions. Hands on manager with expertise in back room operations.

• Led the processing center as a Y2K test beta site for the Federal Reserve.

• Planned and coordinated the design of a one million dollar data center.

EDUCATION

Southwestern Randolph Senior High School

Unisys computer classes and Software Classes

Novell CNA

Numerous Banking classes at Randolph Community College

Microsoft Word, Excel and Power Point

North Carolina Bankers Associations – Certificates in Fraud, Security, Compliance and

Technology

AFFILIATIONS

Treasurer of the Southwestern Randolph Athletics Boosters (3 years)

Cedar Grove Community Volunteer

Various committees in my Church

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