Customer Service Electrical Engineer

CHINTAN SHAH

**** ****** ****** **

Sugar Hill, GA 30518

(H) 770-***-**** (C) 440-***-**** abno3i@r.postjobfree.com

SUMMARY

Innovative Electrical Engineer with extensive experience in problem solving and encoding wide

range of control system products that can be used for power and chemical plants to improve their

productivities and energy savings. Expertise in troubleshooting complete ABB/Bailey network

based HMI system and Rockwell PLCs. Also proficient in Auto Cad and Visio Cad. Major

strengths include the ability to manage multiple projects, great problem solving skills and

outstanding customer service skills.

TECHNICAL/COMPUTER SKILLS

Operating System: Windows Vista, Windows XP, Windows 2003, Windows 2000, Windows ME and

MSDOS

Control Builder, Industrial 800xA, Composer, Visio CAD & AutoCAD, PLC’s,

Software:

Microsoft office products, Program C, VM-ware, MCfee Firewall, SQL server

installation, Active directory, and TCP/IP configuration.

Hardware: 800xA controllers & input/output (I/O) modules, Bailey controllers & I/O modules, Fluke

700 series volt meter, Low Voltage Power Suppliers, USB/SERIAL Adapters,

Profibus & Modbus communication modules, Phoenix Ethernet to fiber switch,

Lantronix RS232 to RS485 converter, PC hardware and Routers.

Programming: PLC Programming, C/C++, XML, XHTML, Mat-Lab

PROFESSIONAL EXPERIENCE

ASEA BROWN BOVERI INC., (ABB), Wickliffe, OH 2007 – 2009

Control Process Engineer

Designed, programmed and maintained network based HMI control system for the gas, oil, coal and water

treatment plants. Also conduct on-site support to the customer during the emergency.

• Reduce deployment and troubleshooting time 25% by reviewing product availability and daily

maintenance of equipment such as controllers, I/O modules, gateway and various signal converters.

• Create positive environment and increased the customer relationship by providing live technical support to

them during the plant emergency.

• Saved customers time by transferring complicated drawings into simple layouts. This result customer was

able to quickly resolve the small fault in the system.

• Reduced customer contractor money 25% by installing and configuring various 3rd party hardware &

software such as: Allen Bradley low voltage power suppliers, Dell PC hardware servers, Phoenix fiber as

well as Ethernet switches, Belkin wireless routers and many more.

• Increased the customer trust by providing technical reports and documentation, according to company

standards.

CHINTAN SHAH PAGE TWO

PHILIPS HEALTHCARE, Highland Heights, OH 2006 – 2007

QA Engineer Co-op for (CIRS)

Lead Co-op in the common image reconstruction system (CIRS) organization, responsible for to test and

calibrated Brilliance Compute Tomography (CT) scanners. Conduct protocol test for the various body parts by

developing as well as running automatic test complete scripts.

• Reduced the software rejection 15% by producing product defects in earlier state.

• Reduced product test time 25% by eliminating unnecessary procedures and creating new standardizing

application and documentation to run the future test.

• Troubleshoot and upgrade various hardware and software products, such as FPGA Boards, 3DBP Boards,

Windows Operating System, and CIRS application software. This result improved CT scanners

performance by 10%.

• Shorten the new intern/co-ops training program time 50% by generating standardizing training

documentation which can be used for their references for the future.

ADDITIONAL PART TIME WORK EXPERIENCE

• Lab Assistance at CSU: Worked as a Lab assistant for 8 to 10 hours a week: responsible for ordering

supplies and maintaining inventories.

Customer service at DSW Shoes store: Worked 20+ hours a week in the cash register as well as customer

service.

EDUCATION

BSEE, Cleveland State University (CSU) Cleveland, OH

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