Project Manager Management

J ACOB J . S TILLINGS

**** ******** ***** **. ~ Mount Pleasant, Wisconsin 53406

414-***-**** abno37@r.postjobfree.com

QUALIFICATIONS

Analytical, innovative Finance, Management and Acquisition Integration Professional with 13+ years

documented success and Bachelor of Business Administration – Management Information Systems degree.

Excellent oral/written communication, planning, leadership and interpersonal skills. Proven ability to analyze

complex issues, then generate workable solutions through inherent knowledge/experience, ability to

learn/adapt and persistence. Willing to travel and relocate for appropriate position.

* Trouble-shooter * Self-starter * Energetic * Significant tech skills

* Strategic planner * Organizer * Decisive * People manager

* Detail/goal oriented * Critical thinker * Team player/leader * Strong work ethic

PROFESSIONAL EXPERIENCE

VCPI (Technology Subsidiary of Extendicare Corporation), Milwaukee, WI 2007 – 2009

Manager, Client Services

Led team of account managers who work to anticipate and deliver technology solutions to over 70 long term care

•

clients, including skilled nursing, rehab, assisted living, and hospice care companies, conducting goal planning,

performance management and career planning for all employees.

Co-wrote Change Management process and was final approver on all client-affecting changes.

•

Co-managed the Service Desk to ensure proper client service metrics were achieved and then adjusted higher to

•

ensure continued improvement.

Ensured all issues, resolutions, and knowledgebase items were entered and maintained within the trouble reporting

•

system.

Ran daily issue and Change Management Meetings as final approver for all client issues resolution and changes.

•

Managed SAS70 compliance via the Change Management process.

•

Built escalation programs for clients through to executive management. I performed as the second level on any issues

•

24x7.

Responsible for $20M in recurring revenue through existing client relationships.

•

Total client base represents over $500M in annual revenue throughout the spectrum of care.

•

Increased organic sales to $1M in 2008, a 40% increase.

•

Built a management forum to ensure new ideas were vetted through the management team before implementation.

•

Redefined the account manager role to meet the needs of the organization.

•

Built an account manager job family to allow for entry level account managers and a progression to a senior account

•

manager for those wanting to achieve the requirements.

Built and managed a Client Advisory Board to assist in the direction and future planning for VCPI.

•

Led an effort to collect over 70% of outstanding payables to ensure a solid 2007. Subsequently ran a weekly A/R

•

meeting with accounting to define collection opportunities, credit holds, and invoicing issues.

Developed a RFP for an eProcurement vendor selection process and migrated 44 clients to a standalone relationship,

•

saving the clients and VCPI over $900K per anum.

Created and facilitated leaders’ meeting where all managers meet monthly to work out issues by leading from the

•

middle of the organization.

Ran a sales campaign in 2008 that netted $150,000 in annual recurring revenue.

•

METAVANTE, Brown Deer, WI 1995 - 2007

Leader, Enterprise Project Management (2006 – 2007)

Led team of 15 project managers whose skill sets include LAN, WAN, Cisco IPT and traditional voice

•

implementations, conducting goal planning, performance management and career planning for all employees.

• Oversaw multiple datacenter network disaster recovery test planning and execution, 320+ concurrent projects and

expense management of $8M+ in three Responsibility Centers (RCs).

J ACOB J . S TILLINGS

Professional Experience (continued) Page 2

Responsible for all Open Systems datacenter projects to include new hardware, software releases, testing and

•

production.

Responsible for all Data and Network Security project management. Followed Visa CISSP and SAS70 standards.

•

Provided annual budget planning, monthly variance reporting and quarterly forecast adjustment.

•

Managed multiple vendors and assorted projects associated with infrastructure/Cisco IPT technologies.

•

Led capital planning and management for all LAN, core network, and server equipment.

•

Participated in acquisition due diligence and acquisition integration management.

•

Collapsed separate voice and data project management teams into one to leverage scale and technology convergence.

•

Aligned Enterprise Network Project Management team into 5 disciplines to match technology, employee skill set and

•

client needs.

Reduced annual expense budget by 15% by removing unused/underused network devices.

•

Developed and enhanced processes for project assignment, success measurements and client satisfaction

•

measurement.

METAVANTE (continued)

Leader, Enterprise Project Management, Network Request Management and Customer Information Management

Teams (2005 – 2006)

Improved delivery of enhancements to the Customer Information Management system by 40% by ensuring the

•

business analyst spend more time on front end gathering requirements.

• Raised key customer satisfaction metric 20% over several years.

Leader, Enterprise Project Management and Network Request Management Teams (2004 – 2005)

Asked to take on additional responsibilities based on past successes and proven capabilities.

•

Leader, Network Ordering and Network Request Management Teams (2003)

Consolidated network ordering functions for voice, WAN, circuit disconnect, and wireless components and

•

developed/executed a cross-training plan to educate team on all four ordering components, raising the productivity by

127% from previous year.

• Reduced Network Request Management staff by 25% and executed process documentation plan encompassing 25+

procedures increasing productivity by 61% over the previous year.

• Chaired cross-functional process improvement team to address voice circuit and equipment ordering and asset

management deficiencies.

METAVANTE 2001 – 2003

Acquisition Integration Project Manager

Developed and managed multiple shared services agreements.

•

Performed due diligence on all potential new acquisitions.

•

Integrated 6 acquisitions into the Metavante technical infrastructure.

•

Worked in a matrix responsibility structure reporting to acquirement executive management and existing Metavante

•

management.

METAVANTE (f/k/a M&I DATA SERVICES), Brown Deer, WI 1998 - 2001

Project Manager within Enterprise Services Group

Engineered and project managed rollout of a VPN remote access solution to 1500 end-users with a project cost

•

savings estimated at $300k and an actual cost savings achieved of $400k due to aggressive rollout and adoption of

VPN service.

• Managed projects in scale from 150 hours to 1000+ hours.

• Implemented separate company-wide remote access systems and managed 5+ projects concurrently.

• Oversaw building and management of matrix project teams and developing projects with high-level stakeholders.

EDUCATION

MORLER INTERNATIONAL, Sonoma, CA

Integral Negotiations and Interpersonal Effectiveness, 2006

Certified Trained Negotiator, 2006

Taught/Facilitated class, 2007

UNIVERSITY OF WISCONSIN-MADISON, Madison, WI

Certificate in Project Management for IT, 2000

GEORGE WASHINGTON UNIVERSITY, Milwaukee, WI

Certificate in Software Project Management, 1999

UNIVERSITY OF WISCONSIN-MILWAUKEE, Milwaukee, WI

Bachelor of Business Administration – Management Information Systems, 1996

Contact this candidate