Customer Service Manager
Resume:
JOSEPH HARTER
*** ********* **** **********@*****.***
Mountain Home, AR 72653 715-***-****
Senior Accounting Leader
Leadership, Business Planning, Budgeting, GAAP Based Internal Controls, Reporting & Analysis
Results driven change catalyst; the knowledge and experience to ask necessary questions; the skill
and courage to make needed decisions. Insure internal controls result in financial information that
is complete, accurate, on-time and supports common-sense decisions that exceed expectations.
Key Competencies:
• Strong Financial Leadership Skills o Journal Entries/Reconciliation
o Financial Statements
o Hands-on Approach
o Analysis
o Hiring/Trust Building Skills
•
o Review/Coaching Skills Cost Accounting
• Business Planning o Capital Purchase Analysis
o Labor & Burden Rates
o SWOT Analysis & Objectives
o Product Costing/Pricing
o Revenue & Expense Budgets
• General Accounting o Inventory Control/Valuation
o Margin & Break-even Analysis
o Accounting Systems
o Cost Variance Reporting
o A/P
•
o Vendor Relationship Mgmt Lean Accounting
o Value-streaming
o A/R
o Total Cost Analysis
o Cash Management
o Six Sigma (Green Belt)
o Customer Relationship Mgmt
o 5S
o Payroll
Critical Success
NICOLET PLASTICS, INC., Lakewood, WI 2002-2008
$7.4 million privately held custom plastic injection molder, located in Northeastern Wisconsin.
Controller
Restructured company from a “Mom & Pop Shop” to an “Advanced” organization. Succeeded by
overcoming challenges associated with a small closely held company in a small community.
o Reported to President/CEO (letter of recommendation available)
o Total employees 75 with 6 direct reports
o P&L responsibility for Tooling and Production.
o Facilitated, implemented and monitored annual business plan and budget strategies.
o Improved internal accounting controls policy, procedure, processes and manual.
o Mentored managers and team leaders resulting in improved managerial skills and trust.
o Hired and mentored HR Coordinator resulting in promotion to HR Manager.
o Part of a team that earned ISO-9000:2001 certification in July 2004
o Created Chief Development Officer Position, ensuring long-term focus on new technology.
o Member of the corporate board of directors providing consulting support to corporate owners.
PHILLIPS PLASTICS CORPORATION, Hudson, WI 1988-2002
$240 million privately held custom injection molder, headquartered in Wisconsin and comprised of
multiple sites and business units.
Plant Controller/Administrative Services Manager 1996-2002
Improved business administration processes and management resource support for sales, accounting,
customer service, information technologies, manufacturing systems and purchasing. Achieved
success by overcoming the challenges and focusing on the opportunities of a multi-site operation.
o Reported to General Manager (letter of recommendation available)
o Accounting resource for R&D, Conceptual, mechanical and Prototype Centers.
o Multi-site responsibility encompassing 150-175 people with 8 direct reports
o Facilitated, implemented and monitored annual business plan & budget strategies.
o Reduced administrative headcount by 40% through improved focus and efficiency.
o Hired and mentored Cost Accountant resulting in improved cost detail analysis.
o Mentored customer service person resulting in promotion to systems administrator.
Plant Controller/Materials Manager (Medford) 1991-1996
Expanded the over-all capacity of the plant by relieving material capacity constraints. Accomplished
by justifying the cost of adding additional warehouse space during a time of tight corporate
spending. In addition, reduced inventory through lean procedures and rearranged the warehouse to
maximize space utilization. As a result of improvements, we received a new $2.5 million
automotive program.
o Reported to Plant Manager
o 240 employees with 10 direct reports
o Reduced warehouse headcount by 46% while improving service through shelf location system
improvements.
o Increased low-volume product gross margins 15% by utilizing a low-volume pricing strategy.
o Improved quoting competitiveness 10% by developing a material content pricing matrix.
o Coordinated creation and monitored the progress of the annual business plan strategies.
o Mentored accounting graduate resulting in promotion to Cost Accountant.
Cost Controller/Office Manager (Phillips) 1988-1991
Reduced cost of business administration while improving customer service through value streaming.
o Reported to General Manager
o 180 employees with 6 direct reports
o Improved perpetual inventory accuracy to 95%+.
o Coordinate creation and monitor the progress of the annual business plan strategies.
o Mentored tool clerk resulting in promotion to systems administrator.
PATZ SALES, INC., Pound, WI 1979-1988
$25 million privately held OEM, agricultural heavy equipment manufacturing
Cost Accountant
Improved standard costing by bringing costing system in-house.
Reduced standard cost data lead time by 90%.
o
Reduced estimated cost to Engineering by 50%.
o
Created job cost system to support new job shop division.
o
Education/Affiliations
Nicolet College, Rhinelander, WI (Business Administration)
Northeastern Wisconsin Technical College, Marinette, WI (Accounting)
DDI: Results Based Interaction, Targeted Selection, Managing Performance and Retaining Talent
Production Planning, Master Scheduling and MRP, the School of Business, UW Madison, WI
Joseph Harter 715-***-**** **********@*****.***
Six Sigma Green Belt
President, Board of Directors, Northern Health Centers, Lakewood, WI
Joseph Harter 715-***-**** **********@*****.***
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