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Customer Service Manager

Location:
Hillsboro, OR, 97123
Posted:
March 09, 2010

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Resume:

CURRICULUM VITAE

Amit Dip Chand

**** ** **** **

Hillsboro OR 97123

Cell: 971-***-****

Home 503-***-****

Email: abno20@r.postjobfree.com

DATE OF BIRTH

• 26th October,1983

EDUCATION

• 1990-1997(Vunicuicui Sanatan Dharm School)

o Fiji Intermediate Examination

o Fiji Eighth Year Examination

• 1998-1999(Labasa Arya Secondary School)

o Fiji Junior Certificate Examination

• 2000-2001(Labasa Sangam(SKM)College)

o Fiji School Leaving Certificate

• 2002(New Zealand Pacific Training Centre)

o Certificate Level Computer Course

• 2002-2003(Western Sydney Institute-Australia)

o Certificate IV in Information Technology(Technical Support)

Diploma of Information Technology(Systems Administration)

o

QUALIFICATIONS:

• Work well without supervision

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

12/05-10/07 Datec (Fiji) Limited outsourced to Westpac Bank in the Cook Islands

Data Entry Associate

• AS400 backups and report processing(2 years in Westpac Bank -Cook Islands outsourced by Datec Fiji

Ltd)

• Running of Westpac Applications(2 years in Westpac Bank-Cook Islands outsourced by Datec Fiji Ltd)

• AS400 House Keeping

• Handles various bookkeeping duties for Westpac Bank

• Oracle backups

• Cable termination and switch management

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CURRICULUM VITAE

10/07-06/09 Datec (Fiji) Limited

Desktop/Laptop Support Technician

• Diagnose & troubleshoot hardware related problems

• Reformat & install all versions of operating systems

• Install all versions of applications as per customers requirements

• Scan & clean pc’s/laptops from different types of viruses & spywares using different types of

removal utilities

• Troubleshoot & provide solution for various types of network related problems

• Configure internet accounts and email accounts for customers

• Provide phone support & onsite support to customers on various types of problems

• Replace motherboard and various hardware components for desktops & laptops

• Do local printer & network printer configurations

• Replace system planar and server hardware components-IBM Server’s,HP Server’s

• Installation of various Microsoft Windows versions of operating systems for customers

• Configuring various types of broadband routers for clients as per requirement

• Setting up different RAID for clients as per requirement

• Troubleshooting different types of tape drives for hardware faults

• Provide phone support and onsite service for clients

ACHIEVENMENTS/CERTIFICATIONS

• MCP(Microsoft Certified Professional)

Certified Since 2008

o

• MCDST(Microsoft Certified Desktop Support Engineer)

Certified Since 2008

o

• CompTIA A+Certified Professional (IT Technician)

Certified Since July 08,2008

o

• Diploma of Information Technology(Systems Administration)

• Certificate IV in Information Technology(Technical Support)

• Certificate Level Computer Course

• IBM XSeries Customized Workshop – IBM IT Education Services – 2005

INTERESTS

• Reading computer magazines

• Trying out various types of software an d hardware

• Surfing on internet & downloading different utility programs

• Playing computer games

• Listening to music & meeting people

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CURRICULUM VITAE

REFERESS

Mrs.Asa Zealings

1.

Fabrication Operator

Triquint

Telephone :503-***-****

Mr. Hans Danford

2.

Customer Service Manager

Datec Fiji Limited.

Telephone :( 006**-***-****

3. Mr. Stanley Singh

Technology Services Delivery Manager Fiji & PINs

Westpac Data Centre

1 Thomson Street

Telephone: 679-***-****

Mobile: 679-***-****

3 P a g e



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