MARCIA ARNTZEN

***** **** **** ****

Austin,Texas78719

512-***-****

SUMMARY OF

QUALIFICATIONS: Diverse background including experience in Management, Sales, Telephone Customer

Service, Retail, Finance and Small Business Administration.

EDUCATION: CENTRAL CITY BUSINESS INSTITUTE Syracuse, New York

Associates Degree: ACCOUNTING / BUSINESS MANAGEMENT

ONONDAGA COMMUNITY COLLEGE: Completed various finance courses including:

• Macro Economics – High grade award

• Principles of Banking – High grade award

• Investment and Banking

• Law and Banking

EXPERIENCE:

2008-2009 MARSH NAO Austin, Texas

Surplus Lines Supervisor

Supervise team of 12 to ensure monthly goals were met. Maintained spreadsheets

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documenting work completed for each month. Conducted weekly audits to provide

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staff of status of work completed. Maintained attendance records and administered

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appropriate disciplinary action. Participated in strategic planning sessions to improve

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the business.

2008 MARSH NAO Austin, Texas

SURPLUS LINES COORDINATOR

- Prepare tax affidavits for state filing of surplus lines taxes and fees. Maintain a detailed

spreadsheet, per state requirements, recording individual broker activity for the year.

Research discrepancies for resolution.

2007-2008 INDEPENDENT INSURANCE SALES REPRESENTATIVE Austin, Texas

SALES REPRESENTATIVE

- Present, and sell insurance program to prospective businesses or individuals.

- Initial Prospect Contact: Cold calling, discovering areas of insurance needs.

- Proposal Process: Identifying prospect needs and developing proposals of products

that would be a good fit for the company or individual.

- Employee/Individual presentations: Educate the employees or individuals about

products to be offered and conducting on site or in home enrollments.

- Records management: Submitting spreadsheet including enrollment results and

reviewing payroll deduction procedures with appropriate person(s).

2005-2006 MINACS CORPORATION (General Motors) Austin, Texas

TEAM LEAD

- Business Resource Center/Owner Center- Provide support for the Team, supervise

daily activities including but not limited to, ensuring that required timelines were met,

reviewing and approving case handling decisions made by Agents, coaching Quality

evaluations, updating business rules as necessary, and working directly with the Client

to ensure the success of the operation.

1999-2005 SITEL CORPORATION (General Motors) Austin, Texas

TEAM MANAGER

- Owner Center/Premium CAC/CAC-Provide support for CRM’s, supervise daily

activities including, but not limited to, monitoring and maintaining adequate staffing in

split skills, performing and coaching Quality evaluations, updating business rules as

necessary and working directly with the Client to ensure the success of the operation.

CRM DBC Sales

- Assisted Dealers in resolving concerns with incentive programs.

CRM CAC

- Handled inbound calls from customers with vehicle concerns.

1993-1999 J. C. PENNEY TELEMARKETING CENTER Austin, Texas

INSTRUCTOR

- Trained new associates in Online Order Entry. Provided ongoing training for

associates.

AT&T Senior

- Supervised daily activities of associates including monitoring and maintaining adequate

staffing in proportion to call volume.

DETAIL ASSISTANT

- Coordinated data from all call centers to create reports for management.

CUSTOMER SERVICE REPRESENTATIVE

- Placed incoming catalog orders and researched customer concerns.

1991-1993 LASERIMPACT PRINTHEAD SERVICES Austin, Texas

ACCOUNTING ASSISTANT

- Prepared invoices and shipping documents, as well as maintaining A/R, A/P, and bank

deposits for a subsidiary company.

1987-1991 ZAYRE / AMES FINANCIAL OPERATIONS Syracuse, New York

ACCOUNTS PAYABLE EXTENSION

- Key trainer during start-up of department after relocation to Corporate Headquarters.

ASSISTANT SUPERVISOR – SALES AUDIT

- Supervised daily work performance of associates to ensure weekly deadlines were

consistently met. Interviewed and trained new associates for transfer of department

from Corporate Headquarters.

SENIOR AUDITOR – SALES AUDIT

- Responsible for audit of assigned stores from information polled from the stores.

ACCOUNTING CLERK – CASH ACCOUNTING

- Reconciled monthly bank statements. Assumed responsibility for new accounts,

master accounts, and petty cash accounts.

1984-1987 KEY BANK Syracuse, New York

ACCOUNTING CLERK – SAVINGS DEPARTMENT

- Calculated interest and penalties for CD closeout, and reconciled accounts to the

General Ledger

OTHER JOB AFFILIATIONS:

RGIS Austin, Texas

INVENTORY AUDITOR

MID-EAST MYSTIQUE Austin, Texas / Syracuse, New York

SOLE PROPRIETOR

INTERESTS & ACTIVITES:

- Volunteer – Travis County Livestock Show

- Volunteer – Star of Texas Fair and Rodeo

- Dance

- Horseback Riding

- Leather crafting

REFERENCES: Available upon request.

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