Customer Service Sales
Resume:
Dennis R. Beney
Kalona, Iowa 52247
Professional Experience
American College Testing
Iowa City, Iowa
Project Specialist - February 2009 To Present
Currently working on various projects related to the ACT National College Entrance Exam at the
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national headquarters of American College Testing in Iowa City
Note: These specific jobs on these projects were chosen to make it easier to find the right sales job
with the right company while at the same time, being fair to the current employer
PlasMedia Productions, Inc
Iowa City, Iowa
Regional Sales Manager - August 2007 To January 2009
Managed PlasMedia projects located in regional malls throughout the Midwest
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Supervised teams of account executives working on projects in regional malls
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Sold unique advertising opportunities to local business owners on the projects
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Met or exceeded sales goals, helped account executives meet their sales goals
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Senior Account Executive - May 2007 To July 2007
Sold unique advertising opportunities to local business owners on projects located in regional malls
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Met or exceeded sales goals, led the company nationally in sales in the first full month with the company
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Cumulus Media / KDAT-FM, KHAK-FM, KRNA-FM, KRQN-FM
Iowa City, Iowa
Senior Account Executive & Marketing Advisor - May 2002 To May 2007
Sold radio air time tailored to specific businesses to achieve their marketing and advertising goals
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Managed local, regional and national accounts, helping business owners develop advertising strategies,
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and create and implement advertising campaigns using consultative needs analysis
Met or exceeded sales goals on a regular basis, winning numerous sales awards and honors over 5 years
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KWKB TV
Iowa City, Iowa
Account Executive & Media Consultant - January 2001 To April 2002
Through consultative analysis, advised business owners on all aspects of their advertising
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Sold schedules customized for individual businesses, designed to achieve their advertising goals
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Managed local and regional accounts helping business owners plan strategies and implement campaigns
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Met or exceeded sales goals regularly, secured the largest single local contract since the station’s startup
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American College Testing / National Collegiate Athletic Association Clearinghouse
Iowa City, Iowa
Certification Specialist, Special Cases - June 1997 To January 2001
Investigated and evaluated some of the most complex and unusual cases sent to the NCAA Clearinghouse
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Analyzed documentation sent by universities, testing agencies and high schools, performed preliminary and
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final evaluations to determine eligibility based on academic records in accordance with NCAA guidelines
Maintained the security and confidentiality of files and records in the Professional Assessment Services
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Division of American College Testing
Assistant Supervisor, Customer Service - August 1996 To June 1997
Trained and developed department employees and performed supervisory duties on a daily basis
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Assisted Customer Service Reps as needed, and researched and resolved case issues as they arose
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Customer Service Representative, Customer Service - March 1996 To July 1996
Worked with coaches and athletic directors at major Universities, high school principals and counselors,
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and prospective student athletes and their parents on individual cases going through the Clearinghouse
Provided information and clarification on NCAA Clearinghouse processes, policies, procedures, and
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certification requirements with an emphasis on the highest degree of customer service and professionalism
Moore Business Forms, Inc
Iowa City, Iowa
Quality Control Specialist - October 1992 To August 1993
Inspected orders for quality, implemented changes in production if quality fell below predetermined levels
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Team Leader, Special Projects Team - December 1991 To October 1992
Headed Special Projects Team, working in different departments as needed assisting department heads
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Planned and implemented special projects in both the production area and the front office
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Provided training and supervised employees on various special projects
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Production Operator - February 1990 To November 1991
Ran production orders on printing presses and collating machines, including machine adjustment and
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calibration, setup and changeover during order changes, quality control, documentation, material orders, etc
Production Line Packer - May 1989 To February 1990
Inspected, packaged, and prepared products for shipment, and processed all related documentation
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Assisted production operator, and took over as production operator in the line operator’s absence
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Education
Bachelors Degree in Communications Studies, May 1995 - University of Iowa
References available upon request
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