Project Manager Management

Resume

PHILIP JAMES MOBLEY

**** ***** ******* **** • Jacksonville, Florida 32218

904-***-**** • ********@*********.***

EXECUTIVE-LEVEL MANAGEMENT: Technology, Administration

Dynamic, solutions-oriented professional with unsurpassed experience and expertise directing strategy,

initiatives, and teams, including 25+ years in progressively challenging positions with Blue Cross and

Blue Shield. Combines technical knowledge with strong management skills to develop and implement

business-building systems that enhance processes while building revenue and opportunities for growth.

Background includes numerous leadership positions with non-profit organizations, firsthand work with

ERP implementations, and a reputation for delivering results that advance organizational goals.

Executive Leadership • Strategic Planning • Business Administration • Relationship Building

HR/Financial Management • Program Development • Resource Development • Performance Analysis

Vendor Management • Website Design • Marketing • Team Building & Leadership • Diversity Initiatives

Policy & Procedure Development • SWOT Analysis • Grant Writing • Revenue Building • Consulting

PROFESSIONAL EXPERIENCE

NORTHSIDE COMMUNITY INVOLVEMENT (NCI), INC., Jacksonville, Florida • 2008-Present

Non-profit faith-based community agency offering social services and support to individuals in the

Northwest Jacksonville area.

Executive Director

Led management of organizational activities, with oversight and protection of financial assets, reporting

to Board of Directors and ensuring compliance with applicable grantor, federal, and state requirements.

Oversee accounting functions, grants, and contracts, and manage Human Resource operations.

Develop long-term organizational goals and objectives, as well as key policies and procedures.

• Boosted struggling organization’s stability through direction of a detailed strategic audit that

included a Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis.

• Increased revenue from fundraising efforts and grants by 300% in just 3 months.

• Led key initiatives – including comprehensive redesign of marketing materials and website – that

have advanced NCI’s ability to compete within the non-profit community.

• Recognized with Community Investment Award from Governor Charlie Crist and Department of

Juvenile Justice Secretary Walt McNeil.

BLUE CROSS AND BLUE SHIELD OF FLORIDA, Jacksonville, Florida • 1975-2008

Health insurance company servicing residents of Florida, with 8,900 employees.

Cultural Competency and Diversity (CCDS) Director and Consultant (2008)

Spearheaded execution and integration of a 5-year corporate cultural competency and diversity

strategy, including direction of 4 Employee Diversity Councils and 2 Employee Resource Groups (for

African-American and West Asian employees). Led team in planning and implementation of multi-

cultural community outreach initiatives and events.

• Piloted redesign and implementation of successful grant funding process for multi-cultural non-

profit organizations and events.

• Increased supplier diversity through development of tactical plans, establishment of goals for 2008,

and implementation of companywide program.

• Implemented the CCDS Intranet website that allowed timely updating of diversity related

information to the organization, which significantly increased customer satisfaction ratings.

• Planned and hosted major community events, including World of Nation and Jack and Jill

conferences.

• Immediate Past Chair and initial leader of IT’s Diversity Business Council – developed and co-

presented diversity workshop and designed Education/Awareness strategy for IT.

Resume

PHILIP JAMES MOBLEY • Page 2 • ********@*********.***

Director of Business Process Management (2005-2008)

Built and directed teams for assigned Six Sigma projects. Evaluated requirements, prepared schedules,

and oversaw activities while managing customer expectations and coordinating activities to ensure top

quality and timely project delivery.

• Achieved $5M annual savings through direction of IT Contingent Project, which delivered an

improved method for securing and negotiating contract resources.

• Saved $500K/year and increased storage data availability 30% through implementation of

improved BCBSSF Email System.

• Slashed helpdesk calls by 300% through Information Management Query Performance initiative,

which improved hardware configuration and reduced congestion of large queries.

Director of Enterprise Resource Planning (ERP) Systems (1997-2005)

Led 30 to 50-member multi-level team in technical development, management, and enhancement of

systems and staff supporting key administrative functions of company, including Finance and Human

Resources. Managed software analysis design, maintenance, and upgrades, gathered user

requirements, and oversaw programming and system testing activities. Directed average of 5 corporate

initiatives/year, with annual budgets ranging from $250K to 3M.

• Designed and directed implementation of company’s still-operational ERP vision and strategy –

selected PeopleSoft as vendor, negotiated all software licenses, managed integration efforts, and

executed the ERP roadmap.

• Ensured success of ERP strategies and development through design of focused plans that

included benchmarks and timelines. Provided essential Just-in-Time training to staff and utilized

experienced consultants to promote critical cross-training efforts.

• Deployed a full range of PeopleSoft ERP products to build successful system: HRMS/Payroll,

Budget System, General Ledger, Accounts Payable, Purchasing, Inventory, Expense Reporting,

and Cash Management, as well as Jtech Time and Labor systems.

Project Manager – Corporate Systems Projects (1995-1997)

Operation/Project Manager of Corporate Systems Projects (1989-1993)

1995-1997

• Exceeded expected access fee revenue by $13M by spearheading development/implementation of

the Interplan Telecommunication System (ITS).

• Optimized key partnership with Wal-Mart through development and deployment of system that

enabled sharing of critical data elements and efficient processing of claims.

1989-1993

• Directed multi-level, 20-member team in technical implementation of MSA/GEAC Management

Reporting Systems, which encompassed HR, Payroll, General Ledger, AP/AR, and Fixed Assets.

CAREER NOTE: Additional non-profit experience includes roles as Chair of Board of Directors for

OneJax, which promotes respect for diverse cultures, ethics, and beliefs within northeast Florida;

Board of Directors for Jacksonville Urban League; Board of Directors for Hope Haven Children’s

Clinic and Family Center.

EDUCATION & TRAINING

Master of Business Administration in Financial and Operational Management

(International focus)

Jacksonville University, Jacksonville, Florida

Bachelor of Arts in Mathematics and Computer Science

University of North Florida, Jacksonville, Florida

Six Sigma Black Belt Certification (2007) – Blue Cross and Blue Shield of Florida

Resume

TECHNICAL SKILLS

PeopleSoft ERP Software • COBOL • JCL • SQL • IMS • Web Development

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