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Sales Customer Service

Location:
Colorado Springs, CO, 80923
Posted:
March 09, 2010

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Resume:

CRAIG A. BEVINGTON

**** ***** ****** *****, ******** Springs, CO 80923

Phone 719-***-**** E-mail: abnnxl@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

ARINC DIRECT AVIATION SOLUTIONS (Colorado Springs, Colorado) – 2005 to Present

DIRECTOR OF SALES

Responsible for strategic planning efforts including identifying new product/market opportunities, market

research & analysis as well as tactical development and execution of business development programs as

assigned.

• Generated 2008 sales in excess of $5m for the Aircraft Integration and Maintenance Services

Organization increasing revenue from $1.7 m for same period 2007.

• Developed and implemented marketing and direct sales program for the aftermarket SKYLink

Broadband product line. Led efforts that resulted in the award of three aftermarket eXchange

SKYLink Broadband certification and installation projects valued at $1.5m.

• Successfully transitioned Colorado Springs marketing and sales focus from government and military

aircraft opportunities to business and corporate aviation.

NATIONAL FLIGHT SERVICES (Swanton, Ohio) – 2003 to 2005

DIRECTOR OF MARKETING, SALES AND CUSTOMER SERVICE

Member of the Senior Management Team with strategic responsibility for marketing, sales, and customer

service at all National Flight Services locations. Managed a staff of six managerial level reports.

• Based on an in-depth capabilities and needs assessment of the National Flight Services organization,

recommended specific business development strategies to position National Flight Services for

growth in the domestic and international marketplace.

• Conducted a detailed analysis of the Honeywell (Garrett) TPE331 regional airline, fleet, corporate,

and individual operator market segments. As a result of findings, developed National Flight’s

corporate sales strategy for the turbine and airframe services, engine and airframe modifications as

well as component repair and piece part markets.

• Developed and implemented customer support initiative entitled “The National Flight Service

Experience”. Formed NFS Customer Focus team and led development of the process, “12-Steps to

Sales & Service Success”. Initiative spurred not only increases in external customer satisfaction and

brought NFS service personnel together as an effective, proactive team.

SUPERIOR AIR PARTS (Dallas, Texas) - 2002 to 2003

VICE-PRESIDENT OF SALES & MARKETING, ENGINE PROGRAMS

Planned, directed and coordinated the total sales and marketing activities of the Engine Programs group to

achieve profitable growth objectives for OEM, experimental and aftermarket engine replacement markets.

Managed a staff of five managerial level reports.

• Developed a complete business plan based on detailed analysis of the OEM, certified aftermarket,

and experimental segments of the general aviation marketplace.

• Planned and implemented engine program structure, sales and marketing functions, establishing

professional policies and procedures for department.

• Directed all branding, advertising, press releases, promotions, collateral and related programs for

engine programs division. Developed sales focus and led all efforts at industry trade events.

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TELEDYNE CONTINENTAL MOTORS (Mobile, Alabama) - 1998 to 2002

MANAGER OF MARKETING, SALES & CUSTOMER SERVICE

Strategic and tactical responsibility for the Teledyne Continental Motors, Aerosance Technologies, and

Mattituck Service Center branding and service programs. Managed a staff of twelve and administered a $4.8

million annual budget.

• Championed the importance of a “Customer Need” mentality through every level of the Teledyne

organization.

• Launched the revolutionary PowerLinkTM FADEC (Full Authority Digital Engine Control) single

lever, electronic fuel injection system into the general aviation market. Secured over 150 advance

orders for the system.

• Re-launched seventy-year-old Continental Motors brand by leveraging a modernized manufacturing

facility and a $20 million investment in advanced CNC machinery. Created a new branding look as

well as new pricing, warranty and service programs. As a result, new engine sales increased over

400% in twenty-four months.

• Re-positioned the Customer Service & Sales departments to a regional-type sales and service team

capitalizing on the experience and product knowledge of existing employees.

AIR POWER INCORPORATED (Arlington, Texas) - 1993 to 1998

GENERAL MANAGER (1994 to 1998)

Complete P&L responsibility for $35 million piston aircraft engine distribution division. Led a marketing

staff of four and an administrative staff of three while directing market development, sales, and advertising as

well as human resource, cash, and A/R management.

• Targeted new business through fully integrated marketing strategies utilizing the strengths of the

trade press, specialty publications, targeted product, and direct mail marketing.

• Increased total engine unit sales over 100% from a monthly average of 80 units in 1994 to an

average of 165 units in 1998.

• Generated incremental sales of more than $65 million from 1994 through 1998 by employing a

consumer driven marketing process that reduced transaction expenses by over 50%.

• Developed hybrid cross-functional sales and customer service positions, spurring increases in

customer satisfaction while reducing administrative burden and corresponding overhead by 50%. As

a result, incremental revenue increased by more than 200%.

ACCOUNT MANAGER (1993 to 1994)

Responsibilities included managing and servicing existing accounts as well as prospecting and developing

new accounts. Extensive experience in all aspects database marketing and management as well automatic

call distribution telephone systems.

EDUCATION

Bachelors in Business Administration, Northwood University, Cedar Hill, Texas

Graduated Summa Cum Laude GPA 3.78

MISCELLANEOUS

• Completed Associates program in Aeronautical Technology - Presented with the Federal Aviation

Administration’s Airframe and Power Plant Designation (A&P License)

• General Aviation and Manufacturers Associations (GAMA) Public Affairs Committee

• Aviation Distributors and Manufacturers Association (ADMA) Marketing Committee

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