Customer Service Representative

DAWN D. BOSEMAN

*** ******* ****, ********, ** **621

864-***-**** ~ abnnwe@r.postjobfree.com

QUALIFICATIONS SUMMARY

Ambitious Professional with a 15+ year proven track record of success and progressive business acumen

including, assessment of client relations, billing and collections, deductive reasoning, conflict resolution,

negotiation, problem sensitivity, client evaluation, and sound decision making. Exhibit dynamic follow-through,

astute professionalism, and a stellar work ethic. Strong passion for providing infectious enthusiasm, provoking

others to reach for the next level of success. Interact with a network of cross-functional professionals to achieve

maximum motivation, collaboration, and efficacy.

Client Relations / Problem Identification & Resolution / Medical Billing / Report Generation

Payment Processing / Administrative Functions / Sales / Business Development

Management / Staff Relations / Training / Teambuilding & Leadership

Quality Assurance / Performance Improvement

Technical competencies: Word Perfect 6.0 and Microsoft Office Applications

CAREER HISTORY

Customer Service Representative, 04/2007 to Present

Medicol, Greenville, South Carolina

• Locate and monitor overdue, lost, and incorrectly applied payments, using computers and a variety of

automated systems.

• Negotiate credit extensions when necessary.

• Verify accountable parties for payment of medical bills, forward charity/sponsorships to appropriate

department, and devise a feasible payment plan for delinquent accounts.

• Advise patients and 3rd-party payers of necessary actions/strategies for debt repayment.

• Arrange for debt repayment or establish repayment schedules, based on customers’ needs.

Confer with customers by telephone to determine reasons for overdue payments and to review the

responsibilities for payment.

Perform various administrative functions for assigned accounts, including auditing, credit card payment

processing, and crediting and refunding accounts.

Sort, file, and generate correspondence and reports, including Introduction Letters and EMS Run

sheets.

Process payroll deductions for hospital employees and implement employee discounts.

Team Lead, 06/2003 to 06/2006

Priority Customer Support Specialist, 10/1998 to 05/2003

Verizon Business (Formerly MCI), Greenville, South Carolina

• Quickly addressed the service needs of client by providing excellent customer service specifically

immediately resolving service and sales issues with professionalism and tact.

• Supported Customer Service Representatives as a leader within the organization able to handle belligerent

and irate client in a manner where customer retention was maximized.

• Interacted with various departments including the MCI Anti-Fraud Department to recognize small concerns

before they became large issues.

Improved the professional potential of internal staff through strong training and orientation functions.

Solicited the purchase of calling cards and other telecommunication products and services.

Managed customer accounts including refunding and reconciling payments, determining eligibility for

credit, and marketing certain products toward clients with diverse needs

Additional experience as Sale Associate & Associate Manager for Simply Fashions

AWARDS

• Outstanding Customer Service Representative Award for six consecutive years: 2001 to 2006 by being

in top 10% of representatives in the department

• Club MCI Winner 11 quarters

• MCI 2005 “Hall of Fame” Winner

• July 2003, won 2003 Volkswagen Beetle due to outstanding job performance from MCI

EDUCATION

Bachelor of Science, Business Administration

Lander University, Greenwood, South Carolina

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