Customer Service Manager
Resume:
Michelle Weis
Waukesha, WI *****
Phone: 262-***-****
abnnw5@r.postjobfree.com
OBJECTIVE:
Successful office manager/director in business office operations and procedures
seeks
position to utilize my extensive experience and knowledge.
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PROFESSIONAL EXPERIENCE:
June 2006 to February 2009 (Company was sold)
Barbara Guthrie Medical Services, Inc.
Brookfield, WI
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Office Administrator:
*Successfully assured staff of 50 followed policies and procedures set forth by
management,
while complying with state and federal payroll, OSHA, HIPAA and Joint Commission
standards.
*Accountable for entering and preparing payroll, accounts payable, accounts
receivable and
invoicing to clients.
*Provided human resource duties including interviewing, disciplinary actions and
administrative staff new hire documentation. *Oversaw and assisted in the planning,
development and implementation of company sponsored events.
*Assisted President in business discrepancies and decision-making process.
*Assisted in budgeting and forecasting for company. Assisted, helped prepare and
attended all company meetings.
*Prepared 1099s and prepared all requested reports for accountant.
*Acted as interim nurse manager, including scheduling, recruiting and maintaining
and establishing new clients.
*Reassessed employee handbook and reconstructed to correct the legal ramifications
and mission of the company.
October 2000 to August 2006 (Company was sold)
Waukesha Urology Associates, SC
Waukesha
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Office Manager :
*Trained all staff in HIPAA compliance.
*Accountable for all Medicare and HIPAA compliance for clinic and 9 clerical and
clinical personnel, while also ensuring patient confidentiality and accessability
to records.
*Prepared and entered all provider billing into computer, including CPT and ICD9
coding.
*Processed all electonic and manual billing for insurance companies and patients.
*Assisted in resolving all denied bills.
*Solely responsible for establishing exceptional customer service while assisting
patients in payment plans and any discrepancies or issues dealing with care
received.
*Acted as physician liaison for patients and staff, while maintaining a
professional attitude.
*Solely responsible for Accounts Payable and monitoring and reconciling of accounts
receivable.
*Prepared 1099s and prepared all requested reports for accountant.
*Solely responsible for all Human Resource duties including assisting in
interviews, all new hire documentation and credentialing. *Responsible for
planning, developing and implementing all company sponsered events.
*Assisted in patient office and surgery scheduling and answering telephones.
*Assisted with rooming and transporting patients within office and to ancillary
departments within hospital.
*Solely responsible for establishing employee handbook for staff.
January 2000 to October 2000
G&K Services, Inc.
New Berlin, WI
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Office Manager :
*Solely responsible for purchasing all inventory for company affiliates while
resolving any
warehouse stocking discrepancies.
*Accountable for 5 office and computer personnel staff.
*Prepared payroll, monthly reporting and auditing reports for corporate office and
branch manager.
*Responsible for all new hire documentation and reporting to corporate office.
*Successfully maintained cohesive work environment for all staff
September 1987 to January 2000
St. Joseph's Hospital-Bluemound (Business Office moved)
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Wauwatosa, WI
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Business Office Director :
*Accountable for 25 employees on three shifts in the business office, including
accounts payable, accounts receivable, collections, payroll, and admitting.
*Assisted in interviewing applicants with Human Resources, but was final decision
maker in hiring for business office.
*Successfully performed in-depth review of managed care contracts, Medicare and
TXIX reimbursement to ensure payments were accurate and timely.
*Effectively maintained quality customer service to patients, while resolving
payment issues and/or discrepancies.
*Solely responsible for resolving office personnel complaints and issues.
*Assisted in all in-house payroll for 300 employees, including timecard
calculation, data entry and processing.
*Assisted in accounts payable, accounts receivable, billing credit and collection,
admitting and day-to-day
business office functions.
*Processed W2s and 1099s and taxes.
*Assisted in preparing and analyzing month and year end audit and general ledger
for yearly budget of business office.
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EDUCATION:
1985 Concordia University-Wisconsin
Mequon, WI
Bachelors Elementary Education
minor in Early Childhood
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KEYWORD SUMMARY:
Experienced and successful hands-on manager with unique approach to office
management.
Background in Human Resources, Medicare, HIPAA, OSHA and Joint Commission
Standards and implementation. Exceptional in customer service and personnel
management. Customer focused with positive attitude towards staff and clients.
Loyal and
dedicated to contributing to a successful business plan and mission. Dependable,
honest with
follow through from decision making to end result. Understands scope of business
from entry
level to Executive level.
SKILLS: Knowledge and use of QuickBooks, Microsoft Word and Excel, Paychex payroll
system, Corel Word Perfect, MS Office Suite, Medic Tiger Software, Windows, IBAX
Software, IBM System 36 and AS400, Internet, calculator, copier and fax machines.
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