Project Manager Customer Service

Jona R. Rohrs

*** ***** ********* ********* *****, Ohio 44301 330-***-**** abnnv1@r.postjobfree.com

CAREER SUMMARY

IT Manager / Programming Project Manager with 15+ years working in the manufacturing environment. Significant

experience directing a broad range of corporate IT initiatives while participating in the analysis and implementation of

solutions in support of business objectives. Hands-on experience leading all stages of system development efforts

including requirements definition, programming, testing and support. Outstanding project and program leader; coordinate

and direct all phrases of project based efforts while managing, motivating, and guiding teams.

CORE COMPETENCIES

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IT Manager Project Manager / Leadership

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Business Systems Analyst Programmer Analyst

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ERP Applications – ASI, SAP, PRMS Software Upgrades / Implementation

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EDI Helpdesk Support

TECHNICAL ABILITIES

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Excel / Word / PowerPoint / Project / Outlook / IBM iSeries - AS400 – DB2

Visio

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Microsoft SQL Server 2000/2003 COBOL, CL, AS400, SQL

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Microsoft CRM (high level training) Windows 98, 2000, XP, Vista

SOFTWARE PACKAGES

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TrustedLink (Inovis) / Gentran 3.3 (EDI) T.L. Ashford Barcode/400

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HelpSystems (Robot/Alert) Catapult

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Lotus Notes RRFlow

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Disaster Recovery - Sungard ProData DBU

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SQL4Less ProjectTrak 4.6

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Contract Assistant Sterling Commerce Hosted Solution

PROFESSIONAL EXPERIENCE

PLUSONE COMMUNICATIONS, Akron, Ohio July 2009 to Present

PlusOne Communications is a start-up telecommunications center offering customer service by phone to callers from

around the nation.

Technical Service Representative

Provides over the phone problem resolution to High Speed Internet users.

GENRAL METAL POWDERS FRICTION PRODUCTS, Akron, Ohio June 2008 to September 2008

General Metal Powders Friction Products is a $7.5 million manufacturer of clutch plate and brake pads serving industries

such as construction, industrial equipment, aerospace, heavy truck, and other specialty markets.

IT Administrator

Provided hardware and software technical expertise to 30+ internal and external customers. Responsible for the day-to-

day support for all business units. Performed troubleshooting and business problem resolution. Documented business

processes.

AKZO NOBEL (formerly The Flood Company), Hudson, Ohio 2005 to February 2008

Akzo Nobel, a $14 billion global manufacturer acquired The Flood Company in 2006. Flood Company with

international representation in 35 countries specializes in coatings for exterior wood, metal and alternative material

substrates. The company supplies home improvement retailers, hardware wholesalers, and the paint trade. Major

customers include Home Depot, Lowe’s, Ace Hardware, Orgill Bros., Menard’s, and Sherwin-Williams.

Programming Project Manager / Business System Analyst

• Project Manager for EDI Solution Transition (Gentran to Inovis). Worked with 15 EDI customers, third-party

consultants and order processing personnel in the analysis, development, testing and validation of new EDI maps.

Developed project plan. Verified accuracy of data. Documented new EDI process.

• Led team that conducted GAP Analysis for the integration of two different ERP systems (ASI to PRMS). Worked

with consulting firm personnel and key internal users to identify and document major business process

differences. Worked with users to setup test scripts and test new business processes.

• Supported and assisted all business units with day-to-day activities – order processing, customer service,

manufacturing, accounting, purchasing, warehouse, distribution, research and development and sales and

marketing. Resolved outstanding issues.

• Implemented company’s point-of-sale (POS) reporting structure. Responsible for gathering data requirements and

developing reports. Worked closely with the Sales department to assure timely reporting of the data and data

accuracy. On a monthly basis, processed Lowe’s and Home Depot store listing data for point-of-sale reporting

purposes.

• Supported the company’s electronic data interchange (EDI) systems and data synchronization initiatives.

Transaction sets included Invoicing, Point-of-Sale, Purchase Order, Payment Remittance, Warehouse Orders,

Functional Acknowledgments and Advanced Shipping Notices.

• Analyzed, developed programs, and made all necessary programming changes to existing programs to

accurately realign Flood’s sales regions including commission dollar distribution.

• Analyzed, programmed, and tested the process to automatically extract daily sales order information and point-of-

sale information to feed into Flood’s Microsoft CRM system. Responsible for data accuracy.

• Successfully tested disaster recovery for the AS400.

UNITED STATES CERAMIC TILE COMPANY, North Canton, Ohio 1996 to 2005

United States Ceramic Tile was a $70 million manufacturer of ceramic wall tile used in residential and commercial

construction. The company transitioned through two acquisitions, first a purchase by Laufen International and then the

acquisition of Laufen by Roca Radiadores, a multi-billion manufacturer headquartered in Barcelona, Spain.

IT Manager / Programming Project Manager

• Supervised the programmer analyst, desktop administrator, network/systems administrator and helpdesk

coordinator.

• Worked with senior management to formulate short and long term business strategies.

• U.S.A. Project Manager on SAP implementation (ASI to SAP). Extensive communication and coordination with

parent company in Barcelona, Spain. Worked with key business unit owners to identify, organize and establish

timelines for task completion including data scrubbing. Conducted weekly meetings and determined if tasks are

being completed and identified potential problems. Setup test scripts and worked with users to test new business

processes. Responsible for SAP user security and user training. Wrote COBOL programs for initial data loads into

SAP. Developed detail systems administration documentation guidelines. Monitored daily batch jobs.

• Managed entire process for two ERP upgrades - ASI Version 3.3 to 3.4 and ASI Version 3.4 to ASI

3.10/Intelliprise (Y2K compliance). Installed new software. Developed project plan including milestones. Worked

with key business unit owners to identify, organize and establish timelines for task completion. Worked with

users to establish test scripts and test system functionality. Developed new reports: gross sales analysis, standard

costing, sales analysis, AP Detail Aging, checks cleared/outstanding, voucher register, edit post and check register

listing.

• Project Manager for Warehouse automation (WarehousePro) initiative. Worked extensively with software vendor

to install software on servers and AS400. Tested application program interfaces (API’s). Documented and

flowcharted business processes. Worked with key functional users to created project plan and identify tasks.

Worked with software vendor and users to test software. Setup site survey. Researched and purchased RF devices

(Intermec) and barcode label machines (SATO).

• Y2K Project Manager. Identified all mission critical customers, suppliers, vendors and computer systems for the

plant and office. Contacted each hardware and software vendor for Y2K compliance. Wrote Business

Contingency Plan. Analyzed all in-house written programs for compliance and programmed necessary changes.

• Developed the company’s electronic data interchange (EDI) solution. Transaction sets included Invoicing,

Purchase Order, Functional Acknowledgments and Advanced Shipping Notices. Responsible for the data

synchronization initiative with Home Depot.

• Responsible for the company’s IT computer network and communication infrastructure throughout the United

States. This included over 190 users at the company’s plants, warehouses, and retail branches. Managed the

upgrade of all servers, PC’s, switches, routers, network hubs and network wiring resulting in enhanced worker

productivity. Coordinated work with third-party vendors BPI, NCS and CTG.

• Evaluated company’s infrastructure and determined where improvements and upgrades were needed: AS/400,

software, servers, PCs, network, and voice mail/phone system. Worked with SONY, Ameritech, and Sprint to

install and implement company’s video-conferencing solution. Coordinated work with third-party vendor CTG.

• Developed and monitored the yearly MIS operating and capital budgets. Authorized all MIS expenditures. Capital

budget ranged between $1.1 and $1.2 million. Operating budget ranged between $50K to $60K. Responsible for

all MIS maintenance, licenses, and support contracts and negotiated terms of these agreements.

EARLIER EXPERIENCE

Began business career as a Database Analyst at Marathon Oil, 1981 to 1985. Subsequently recruited to LDA Systems as

System Consultant, 1985 to 1996, and then to United States Ceramic Tile.

EDUCATION

Master Business Administration, E-Business, University of Phoenix, Phoenix, Arizona, 2003

Bachelor of Science, Computer Science, Bowling Green State University, 1981

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