Lynn K. Henley

**** **** **** *****: 517-***-****

Holt, MI 48842 E-mail: abnntw@r.postjobfree.com

PROFILE

Accomplished and resourceful with more than 25 years combined sales, marketing, negotiations, leadership, financial

and training experience ~ successfully helps organizations reach and advance their missions, strategies, and goals.

An effective project and people leader who leads by example, builds strong teams and consensus, and fosters a

productive “can-do” work environment.

CORE COMPETENCIES

• Communicates effectively across levels and functions • Plans, designs, implements written strategies & work plans

• Builds effective, diverse, and inclusive teams • Sets clear goals, objectives, and deadlines

• Adapts to and manages change • Manages projects, budgets, and human resources

• Develops and motivates staff • Completes projects on time and within budget

• Delivers and fosters superior customer service • Consults, facilitates, coordinates, and presents

• Plans, implements, and manages communications tactics • Certified trainer

PROFESSIONAL EXPERIENCE

Donor Resource Development Managing Director 2006-Present

American Red Cross Biomedical Services

Sales & Marketing Department Manager; responsible for linking Business Development initiatives to corporate

strategy; budget forecasting and authority; formulate and implement sales policies/procedures.

Increased corporate sales revenue $1.8M

Lead a 65 county sales territory in numerous markets within Michigan, servicing 70 hospitals

and generating $45M in annual revenue

Manage Sales, Marketing, Communications, and Call Center Departments with 5 direct and 43

indirect reports

Construct, manage and reconcile department budgets in excess of $3M

Named REGION OF THE YEAR in 2008 and 2009

Conduct external customer assessments to develop, deliver, and evaluate metric-driven Sales & Marketing

programs that eliminate performance gaps and exceed business goals.

Develop strategic relationships that ensure sales success and promote customer and partner

visibility

Vendor and supplier negotiation, management and development

Analyze operations to evaluate performance of company and staff and to determine areas for

cost reduction and program improvement

o Monitor market trends and determine market opportunities for products

Collaborate with CEO and Regional Directors to develop and implement Fiscal Year Strategic Plan

Develop and execute large-scale sales and marketing events, which involves the coordination of multiple corporate

sponsors

Recruit, hire, train and develop in-house and remote sales teams to maximize territory penetration and

performance

Voted first Employee of the Year

Project Based, Relief Employee 2001-Present

CEI Community Mental Health

Customer Service Quality Assurance

Provide administrative support for clinicians and program directors for MDCH required data

submissions.

Prepare board meeting presentations, clinical record review compilations, complete Quality

Assurance Indicator reports.

Provide administrative and data entry support to data analyst.

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Mortgage Financial Advisor

Irwin Mortgage 2002-2006

Serviced borrowers with in-house and brokered loans; conventional, FHA, VA, construction, commercial, and non-

conforming loans processes

Solicited and originated mortgage loans while providing financial advisement. Developed relationships with

realtors, builders, bankers, and financial planners to form strategic alliances

Developed and implemented home buyer seminars for consumers

Delivered customer service that exceeded expectations. Provided the exceptional details that made a difference

from the initial interaction through the closing and annually thereafter with Lender for Life process

Created all internal and external marketing applications, including monthly newsletters to clients and strategic

alliances

Provided training and mentoring to new employees

Women’s Council of Realtors Golf Outing Committee Chair, council member for four years

Sales Executive

Lynk Systems 2000-2002

Credit Card Processing, payment acquisition processing, pre-paid Gift Card, fraud protection services

Leads generated via cold calling, networking and referrals

Provided training and installation for customers (retail, restaurants, golf courses, medical offices)

Consistently exceeded monthly quotas

Commission only, Home Based position – consultative sales approach

Branch Manager - Interim Position

Robert Half International 1999-2000

Ensured implementation and execution of operational procedures while retaining and motivating divisional sales

and administrative employees by providing hands on leadership

Directly managed three division supervisors, eleven indirect reports

Achieved twelve month quota within first six months

Institute of Management Accountants Board Member

Lansing Regional Chamber of Commerce – New Member Committee Member

Davenport University Alumni Association Board Member

Senior Client Acquisition Specialist

USN Communications 1996-1999

Exceeded monthly quota consistently ranging from 133% to 238%

#1 in orders and #2 in combined orders/revenue at 135 percent and 109 percent, respectively in 1998 for the

state of Michigan

“Stanley Cup” winner for Michigan/Ohio Regional contest

Achieved Presidents Club level

Company filed Chapter 13 Bankruptcy

Branch Manager / Marketing Director

Lansing Community Credit Union 1982-1996

Marketing Director – developed and implemented Marketing Department for $56 million credit union

Branch Manager – key player in opening the fist two branches for the credit union

Developed and implemented initial Home Equity / Mortgage Loan Programs

Served as Credit Committee Chairperson for five consecutive years

Active member of Family Involvement Council for Michigan Credit Union League

Coordinated Lansing Area Credit Union Charity Golf Outing for seven years

Lending Manager for eight years

Directly managed thirteen employees. Conducted hiring, training, development and termination of employees

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EDUCATION & ASSOCIATIONS

Bachelor of Arts degree in Business Administration

DAVENPORT UNIVERSITY, Lansing, MI

Associates degree in Business Management

LANSING COMMUNITY COLLEGE, Lansing, MI

Member, American Donor Recruitment Professionals

Member, Greater Lansing Chamber of Commerce

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