Sales Customer Service

WADE OPPERMAN

E***** Hangers Court Baraboo, Wisconsin 53913 608-***-**** *************@*****.***

SALES MANAGEMENT PROFESSIONAL – NEW BUSINESS DEVELOPMENT

National Account Management / New Business Development & Revenue Growth

Business to Business Sales & Customer Service Programs

Talented, results-oriented Sales Professional with a track record of accomplishment in rapidly expanding a

sales territory and boosting the organization’s bottom line. Expertise in solution selling and customer

service programs. Demonstrated success in driving key sales objectives and consistently exceeding the

customer base status quo by as much as 400%. Solid leadership skills; able to inspire and coach top-

performing sales teams. Technologically savvy with the ability to explain complicated ideas and systems to

a diverse audience. Adept at communicating with C-level executives, cross-functional teams, direct

reports, and suppliers to coordinate overall sales efforts.

New Market Development High-Impact Sales Presentations

Competitive Product Positioning Consultative Selling

Sales Forecasting Strong Prospecting & Closing Skills

Sales Cycle Management Key Account Management & Retention

Pipeline Building Team Building & Coaching

PROFESIONAL EXPERIENCE

SALES MANAGER, January 2004 – Present

Pharmacy OneSource – Madison, Wisconsin

Most Significant Achievement: Quadrupled the customer base and drastically increased

customer satisfaction in less than one year. Increased the customer pipeline through direct sales

processes, developed five new product lines, ramped up staffing and sales force training, and implemented

a new sales methodology that resulted in a customer base growth from 50 customers to 800 customers.

Selected Contributions

Exceeded the sales quota of $1 million by 30%

Managed the national sales cycle for several large corporate accounts including Fortune 500

accounts

Designed and implemented strategic sales programs that directly supported the organizations

business goals

Established customer service and retention goals; ensured customer expectations were surpassed

through consistent follow-through and service delivery

Facilitated coaching and training sessions for a sales team of five direct reports that resulted in an

increase in sales, customer satisfaction, and customer retention

Produced senior management reports and presentations through the generation of opportunity

tracking reports, pipeline forecasting reports, and sales reports

SOFTWARE SALES MANAGER, January 2000 – January 2004

Tickets.com – Madison, Wisconsin

Most Significant Achievement: Increased new business referrals by 40% through the existing

customer base. Collaborated with the sales and implementation teams to redefine and re-engineer the

customer service philosophy. The teams implemented a radically different turnkey business model that

captured an innovative, consultative sales approach, along with a more efficient and accurate product

implementation process. The new model resulted in the largest increase in new business referrals within

the entire history of the company.

Selected Contributions

Number 1 Sales Professional for three years out of four years. Exceeded the sales quota of $1.2

million by 20% annually

Provided exemplary customer consultation from prospecting through the close to ensure

excellence in the process and to create raving-fan customers

Effectively managed the sales cycle of several national accounts and surpassed customer service

goals resulting in increased sales, more referrals, and greater customer satisfaction

Developed a competitive intelligence report and a consultative sales system that are in use even

today by the organization’s management and sales teams

Remained current and well-versed in product technologies and marketplace trends through

regular attendance at tradeshows and through regular readings of professional publications

REGIONAL ACCOUNT MANAGER, November 1998 – January 2000

Master Graphics – Madison, Wisconsin

Most Significant Achievement: Generated an additional $750,000 above the sales quota within

the first year. Focused on developing a sales territory through rapport building and on-going

communications with customers. Ensured complete satisfaction after the sale by eliciting customer

feedback and promptly addressing any concerns. These efforts resulted in a total of $1.5 million in sales

during the first year.

Selected Contributions

Consistently exceeded the annual sales quota for three separate product lines that included

hardware, software, and services

Communicated with the service and installation team to ensure that the customer’s specifications

were met throughout the implementation phase

Tracked, reported, and presented competitor data to the senior management team

PROFESSIONAL MEMBERSHIP

Sales & Marketing Executives International, Madison Chapter

TRAINING & EDUCATION

Zig Ziglar Sales Training (4 seminars), 2000-2002

Dale Carnegie Sales Training (4 seminars), 2009

C++ and Java Training, 2002-Present

Cisco Certification, 1999

Xerox Certification, 1997

Autodesk AutoCAD Certification, 1998

Masters, Organization and Management, 2006

Capella University

B.S., Communications Technologies Public Relations, Minor in Business Administration 1997

Magna Cum Laude Graduate University of Wisconsin Platteville, Wisconsin

A.S., Arts & Sciences, 1994

University of Wisconsin Sauk County

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