CHARLES A. BENNETT JR., MPA

**** ********** **. *******, ******* 33594 813-***-****; 904-***-**** abnnp2@r.postjobfree.com

SENIOR SYSTEMS ANALYST

Exploring opportunities to apply my extensive experience in computer systems development for Banking,

Government, Education and Healthcare in a challenging career environment where strong communication,

customer relations, training, documentation, troubleshooting and performance optimization skills can be

effectively utilized. Technical skills include:

Microsoft Office Suite, Visio, EDI, HIPAA, X12, SDLC, COBOL, RPG, Assembler, IMS, DB2/SQL, VAX-BASIC,

APS On-line/Batch, QMF, PL1, SAS, SPSS, EASYTRIEVE, DOCULIB, HTML, VAX-6410, 3400, CICS, DB2, SQL,

Personal Computers, TSO/ISPF, ENDEVOR, CA7, SYNCSORT, IDCAM, ACF/VTAM, NCP, ICCF, VSAM,

PANVALET, CHANGEMAN, XPEDITOR, SMARTTEST, FILEAID, VOS, VMS, DOS/VSE, MVS/OS, MS-DOS,

FOXPRO, INFOPAC, WINDOWS, STRATUS XA/600 (super mini), IBM 4341, 360-3090.

PROFESSIONAL EXPERIENCE

BlueCross BlueShield of SC. Columbia, South Carolina 2003 - 2008

Senior Systems Analyst

Effectively served as a Senior Systems Analyst in the Claims system processing group.

Proficiently skilled at taking business problems and translating them into technical solutions.

Performed and developed estimates, scope and design for change sheets and projects.

Maintained and developed AMMS Claims programs.

Built a strong relationship with customers, client advocates and outside areas.

Actively assessed the cost/benefit of customer work request.

Instrumental in the initiation of several system performance improvement efforts.

Managed the Production Support Help Desk team.

Applied extensive Information Systems knowledge towards mentoring new employees.

DUVAL COUNTY SCHOOLS/JONES COLLEGE, Jacksonville, Florida 2002 – 2003

Instructor

Taught Human Resource Management course at Jones College.

Substitute Teacher in Duval County Public Schools.

Taught Customer Service Empowerment classes on Optional Products, Web Assistance and Principal Balance

Modifications at Washington Mutual Bank.

As an independent contractor installed Alltel’s Advanced Loan System at Kookmin Bank in Seoul Korea

BANK OF AMERICA, Jacksonville, Florida 1998 – 2002

Lead Analyst – Consultant Apps Programming

Increased efficiency of document tracking by converting 2 million accounts from an IMS environment to ALS (Indirect)

DB2 database, bringing the project in on time as the project manager.

Maintained Alltel’s Advanced Loan System (ALS) and other interfaces for the Loan Servicing Systems Group.

Managed unit, component, and systems testing in addition to conversion mapping and incident tracking.

Planned and implemented projects including LOGIC Accidental & Health, TRISTAR Forced Placed Flood Insurance,

Annual Minimum Balance Fees, and AUTO DEBIT Billing.

Conducted technical and user group meetings, provided weekly status reports, created technical design documents, and

assisted in coding enhancements.

FIRST UNION BANK, Jacksonville, Florida 1996 – 1998

Systems Officer

Appointed administrator of the Center for Disbursement Processing Year 2000 project, managing 9 analysts in the

enhancements and testing of all applications and successfully preparing for Y2K.

Advised department heads on new systems development and requirements.

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CHARLES A. BENNETT JR., MPA

1206 SUMMERGATE Dr. Valrico, Florida 33594 813-***-****; 904-***-**** abnnp2@r.postjobfree.com

Assessed system requirements and guided business analysts and programming staff in successful transitions into new

applications. Oversaw maintenance of batch and online Employee Reimbursement System. Developed interfaces to the

Accounts Payable and Fixed Assets systems.

CHASE HOME MORTGAGE/EDUCATION FINANCE, Tampa, Florida 1989 – 1996

Senior Programmer Analyst

Expedited Fannie-Mae Investor (contract) Reporting through a MidaNet PC to Mainframe Loan Transfer System, saving

the bank several man-hours in processing contracts.

Proficient at building and testing mainframe and client server applications

Improved mail tracking and enhanced payment processing through development of a PC-based Bar Code System to more

efficiently process 40,000 air parcels a day.

Streamlined Student Loan Application Processing System by providing real-time and batch processing for financial aid

data interchange with universities and other vendors.

Managed VAX system development, technical support, and mortgage document tracking.

Provided MSP/CPI production support, developed graphs and charts for production statistics, facilitated user

requirements, and defined operation environments.

HILLSBOROUGH COUNTY PROPERTY APPRAISERS OFFICE, Tampa, Florida 1987 – 1989

Systems and Programming Manager

Saved operations costs of $74,000 per month by coordinating a mainframe system migration from a centralized site to a

satellite operation system was implement over 1 weekend.

Supervised a team of systems professionals to design and implement a Local Area Network (LAN).

Executed PC hardware and software purchases.

COMPRO INC, Tampa, Florida 1986 – 1987

Consultant

Functioned as “system trouble shooter,” and wrote programs and developed CICS and DB2 modules for a special project

Computer Originated Mail System (COMS).

UNIVERSITY OF SOUTH FLORIDA, Tampa, Florida 1979 – 1986

Financial Systems Coordinator

Enhanced university systems by replacing antiquated programs with new multi-purpose online and batch applications.

Directed a group of financial programming professionals to develop applications to include A/P, A/R, Budgets, SCT

Billing, Property, Space Analysis, Working Capital, and Financial Aid.

Initiated new information processing policies to facilitate service requests and enhance productivity.

EDUCATION

UNIVERSITY OF SOUTH FLORIDA, Tampa, Florida

Master’s in Public Administration

Bachelor of Arts, Management

BRONX COMMUNITY COLLEGE, Bronx, New York

Associate in Computer Science

ALLTEL TRAINING & EDUCATION, Little Rock, Arkansas

Advanced Loan System Technical I, II, III and Advanced Loan System Features and Functions, 1998

Florida Teacher Certificate - Computer Science (K-12)

Past member of the Information Systems Audit & Control Association (ISACA)

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