Customer Service Manager
Resume:
PROFILE
Dynamic, entrepreneurial executive with a strong record of achievement. Adept at driving growth of company revenues, customer retention strategies and improving
bottom line performance. Extensive experience in both the retail and business to business segments.
EXPERIENCE
RETAIL MANAGER, PROVISIONS GOURMET - FEBRUARY 2006-MARCH 2009
Manage daily retail operations of local gourmet cooking shop.
Daily financial reporting, inventory analysis and special ordering.
Customer service responsibilities to corporate gifts and VIP customers
Oversee and direct special events & promotions
PROGRAM & EVENTS MANAGER, LOUDOUN COUNTY CHAMBER OF COMMERCE
JUNE 1997 - DECEMBER 2001
Manage programs & events as one of the chambers primary revenue generating line items.
Increase chamber visibility within the community
Plan, implement and analyze all programs and events
Responsible for oversight of events, promotions, member communications, advertising and event marketing.
Database management of membership.
Oversee volunteer staff.
Disaster applicant assistant, federal emergency management agency
March 1995-February 1997
Aid victims devastated by disaster, e.g. flood, hurricane or tornado.
Facilitate the process of application for disaster assistance
Act as an appeals officer to reassess claimer for aid which had been denied.
Owner - Nanny Poppins, Inc. - December 1993-April 1995
Interview, council, placement of Nannies and Au Pairs for child care positions.
Ensure Federal Regulations were fulfilled according to the Au Pair USA program requirements.
Host educational seminars to enhance the cultural experience for Au Pairs.
Giftware account executive-Wanda fowler & associates
SEPTEMBER 1991-NOVEMBER 1993
Sales and marketing representative for several high-end giftware distributors.
Attend giftware shows to promote product offering
Assistant to the President, Kay Jewelers, Inc. - 1979-1990
Personal & confidential secretary to the president with 500 locations nationwide with 5,000 employees
Organize daily schedules, travel bookings, manage confidentiality of corporate information.
Maintain daily operations while President is on travel.
Coordinated communications between the President and Board of Directors in the U.S. and European divisions.
SKILLS
Proficient with organization of correspondence, internal communications, coordination of foreign and domestic travel, facilitator for corporate officers.
Associates skills include; Macintosh & Windows PC operations skills to include Microsoft Outlook and iWork.
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VALERIE K. MERGEFIELD LAST MAY
120 Three Point Isle Drive
Penhook, VA 24137
Email HYPERLINK "mailto:********@************.***" ********@************.***
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