Sales Customer Service

Patrick McMullen

**** ****** ***** *****, ********, OH 43235

614-***-**** • *******-********@*********.***

Summary

• Chemical professional with 20+ years of management, product development, tech-service, sales and sales

support, and purchasing experience in the adhesive industry.

• Hands on R&D and product development experience supporting water based and hot melt adhesive lines.

• Results oriented approach to manage gross profit margin, budgets, and costs through either group or

autonomous efforts.

• Possesses a broad-based business background that would translate well to any industrial setting involving

customer service/account management, product manufacturing and packaging, and materials management.

Relevant Experience

Product development/Tech-Service

• Experience with multiple synthetic and natural polymer systems used in adhesive, coating and sealant

applications.

• Successful product development in a team environment for primary sales initiatives.

• Several successful product introductions with multi-million pound production impact meeting or exceeding

margin expectations.

• Developed competitive product tracking and response scenarios with lab staff to cut response time to sales

and customers in half.

• Designed and presented sales training and customer support presentations and documentation.

Management/Sales

• Responsible for production oversight, product management, product quality, production scheduling, budget,

and day-to-day operations of a two plant operation with approximately $6 Million in sales and 25 employees.

• Supervised sales force with sales manager; established pricing; directed product development and tech-

service; supervised office and customer service; assisted owner/founder with business planning.

• Participated in due diligence and facility closure during Evans Adhesive acquisition of Beaver Adhesives.

• Helped integrate the accounts, product line, raw materials, equipment, and new technologies acquired from

Beaver Adhesives into Evans Adhesive’s system.

Purchasing

• Managed $12 Million annual raw materials spend for three manufacturing locations in US.

• Maintained contracts and relationships with suppliers, including Cargill, Tate and Lyle, Forbo, Celanese,

Exxon-Mobil, Emerald Performance, Univar, and Brenntag.

• Reduced raw material inventory and stabilized at 13% below previous levels.

• Provided projections and reports to management; presented overviews of purchasing and cost implications

to sales team; provided training and talking points to support price increases.

Employment History

Procurement Manager Evans Adhesive Corporation Columbus, Ohio 2007-2009

Product Manager Evans Adhesive Corporation Columbus, Ohio 2004-2007

General Manager Beaver Adhesives Inc. Hilliard, Ohio 1996-2004

EDUCATION

Bachelor of Arts in Chemistry The Ohio State University, Columbus, Ohio

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