Customer Sales
Resume:
Alisha Adams
Uniontown, PA 15401 alishaladams@hotmail.com_
Skill Summary: Offering more than 5 years of combined sales, marketing, management and customer
service experience. Have the ability to easily grasp and put into application new ideas, concepts,
methods and technologies. Innovative and self-motivated team player. Exceptional leadership,
organizational, oral/written communication, interpersonal, analytical, and problem resolution
skills. Thrive in both independent and collaborative work environments. Proficient in the use of
various computer programs and applications.
Education
Bachelor of Science Business Administration May 2006
California University of Pennsylvania
Work Experience
Novo Nordisk June 2007-Present
Diabetes Care Associate, Mid-South Region (N. Carolina, S. Carolina, Tennessee)
Collaborated with partner in achieving Circle Of Excellence for the 2008 ranking 5th in the region
and 54th in the nation
Attained Market Share Growth of 23.1% and a Goal Attainment of 118.1%
Educate health care providers in relation to the insulin portfolio, utilize approved materials, and
emphasize the benefits for each patient, while promoting business relevant relationships within each
medical office
Formulated budget to maximize return on investment while utilizing other resources to increase
market share growth and goal attainment
Strategically utilized data to formulate marketing plans and communicate with partner through
written notes, email, and verbal communication in order to over exceed goals and requirements
Verizon Wireless Aug 2006-June 2007
Customer Care Representative, Uniontown, PA
Presented numerous benefits concerning the products and services provided by the competitors as
well as the company to potential customers
Constantly updating personal knowledge regarding the competition’s products and services (in
addition to the corporate goals, products, and services)
Sold and explained features and accessories of products while emphasizing the importance of
coverage areas and reliability of network
Frequently communicated with other teammates to strategically build and exceed local and corporate
goals
Wal-Mart Aug 2003-Aug 2006
Management Trainee, Uniontown, PA
Conducted morning meetings for associates, while emphasizing company goals, marketing strategies,
and overall customer satisfaction requirements
Utilized sales and customer frequency data to coordinate merchandise placement to support corporate
marketing objectives and goals
Achieved top ranking within the country and titled as Store of the Year for profitability, customer
service, and community involvement (2004-2005)
Effectively resolved unsatisfied customer complaints
Worked with fellow community members to organize and plan fundraising events for local charities
Enterprise Rent A Car Summer 2005
Management Trainee Internship, Uniontown, PA
Collaborated daily itinerary to provide ultimate customer satisfaction and eliminate potential
customer dissatisfaction
Referred and marketed potential corporate accounts to improve future revenue
Promoted customer benefits through the purchase of company package deals
A. Adams, Page 2
Professional Affiliation/Activities/Awards
Volunteer at local churches (varies due to periodical relocations) Feb 2000-Present
Volunteer for Habitat for Humanity April 2006-June 2007
Mentor for Young Inspiration Inc Aug 2004-June 2007
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