Jacklin C. Fisher, SPHR

**** *** ***** *********, ** 32940

321-***-**** (H) 321-***-**** (C) abnndb@r.postjobfree.com

Summary of Qualifications

Broad-based responsibilities in Human Resource Management including:

Profile

Known as a dedicated, results-oriented manager with the ability to build rapport at all levels…

successful track record of motivating employees to obtain maximum performance and increase

bottom-line profits for the company…developed internal training programs that resulted in

increased productivity and motivation…experienced supervisor, multi-tasker…enjoy working in

a fast-paced challenging environment.

Experience

SELF EMPLOYED, Melbourne, FL 2008 – Present

• Trainer, Institute of Business, Training & Community Education at BCC

• Instructional Designer & Training Consultant, Motive Learning

• Career Consultant for the Aerospace Workforce Transition Team, Workplace

Partners, LLC

HOLIDAY INN, Cocoa Beach, FL 2002 – 2004

Supervisor

• Oversaw the daily operation of the hotel’s restaurant.

• Ensured that guests had a memorable dining experience.

• Trained staff on appropriate sales and client management techniques, trained room

service personnel.

• Handled end-of-shift bank reconciliations.

• Acted as cashier and hostess as needed.

• Managed workflow of the restaurant and assigned duties as necessary.

• Assigned “Manager on Duty” of the entire hotel.

MERCEDES HOMES, Melbourne, FL Headquarters 2004 – 07/2008

Human Resources Director

• Responsible for recruiting, orienting and training employees. Was able to reduce staff

turn over from 58% to 28% by improving staff orientation and training, professional

development, and mid-level management coaching.

• Oversight of all aspects of staff performance; performance evaluation, progressive

discipline, mediation of staff disputes and grievance procedures in accordance with state

and federal laws.

• Prepared and managed annual budget of $550,000. Initiated substantial cost-cutting

measures through the use of rapid e-learning and internal training, resulting in cost

savings of over $100,000 annually.

• Created and managed the human resources intranet site.

• Established training programs for staff in regard to all aspects of workplace performance

and professional development. Achieved 100% staff participation on all compliance

training.

• Provided monthly training metrics to Senior Management. Proficient in the use of ADP

Enterprise and Reportsmith to record and retrieve employment data.

• Provided employment guidelines for department supervisors and managers in the field.

• Acted as the first point of contact for all applicants and newly hired employees. Sat

down with employees, insured that I-9s and employment apps were filled out correctly,

and sent applicants for drug testing.

• Proficient in running reports in ADP Enterprise, a HRIS system based on PeopleSoft.

• Supervisor for Stromberg electronic timesheets.

Special Projects

• United Way employee campaign manager for 3 years. Increased employee awareness

which resulted in a donations increase from $9,000 annually to over $50,000 annually.

• Project SEARCH coordinator. Oversaw Project SEARCH, an intern program for

mentally disabled young adults, aged 18-22. Responsible for a staff of 10 interns.

Assisted in their job rotations, ensured that there were company mentors working with

them and that there was a good job fit with their skill level. Interfaced daily with the

classroom teacher and agency job coaches.

ANGEL MAID, Lansdale, PA 1997 – 2002

Owner/Operator

Operated a residential/commercial cleaning business. Capitalized on a niche market of

relocating executives. Created business and marketing plans, handled customer service, and

oversaw a small staff of cleaners.

EXECUSTAY, Horsham, PA 1993 – 1997

Marketing and Accounting Assistant

Reported to the VP of Marketing and grew the business from no customers to over 300 a

month. Developed relationships with property management groups so that we had a diverse

network of properties to offer relocating executives. Also marketed the service to Fortune

500 companies and attained many lucrative contracts with companies such as Merck,

Johnson & Johnson, FMC and Bristol Myers Squibb. Actively worked with Human

Resource Departments so that they could provide value-added services to their employees.

Education and Training

Webster University, Patrick AFB, FL Pursuing dual M.A. in Human Resource

Management and Leadership & Management. Anticipated graduation date 2009.

Southern New Hampshire University, Manchester, NH B.S. in Business Administration,

emphasis in Human Resource Management.

Society for Human Resource Management/Human Resources Certification Institute

SPHR certified

Special Achievements

2008 Finalist, Lead Brevard’s 4 under 40; Awarded an Exemplary Achievement Award for

Leadership from Senator Bill Posey; Outstanding Campaign from United Way; Training

Doctor Scholarship Recipient; SHRM Foundation Scholarship Recipient

Professional Affiliations

Society for Human Resource Management ● American Society for Training & Development

● United Way Emerging Leaders ● Space Coast ASTD

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