Management Development

Location:

Miami, FL, 33190

Posted:

March 09, 2010

Contact this candidate

Resume:

Luis Antonio Rivera

***** ** ***** **, ****: 305-***-****

Apt 205 Miami FL 33190 Work 305-***-****

E-mails abnnce@r.postjobfree.com

Senior Level Executive with more 20 years experience in managing the organizational development of large

corporations and start-ups. Expert in facilitating groups through complex problem-solving to action and

improvement. Areas of expertise include:

• Organization Needs Assessment/Analysis • Strategic and Tactical Planning

• Strategic Planning • Human Resource Systems Alignment

• Culture Change • Training/Development

• Executive Coaching • Self-Directed Work Teams

• Managing Performance • Project Management

• Business and Account Development • Compensation/Benefits

Executive Development State and Federal Grants

Executive Development Policy Development

Organizational Change Matrix Management

Performance Improvement Labor Relations & Arbitration

12/2003 06/2009

Marlowe & Company has provided effective Washington, D.C.

Vice President for Federal Government Affairs

1667 K St., NW, Suite 480, Washington, D.C. 20006

202-***-**** F: (202)

• Principal lobbyists in the Executive Branch, White House, Federal Agencies and Department, Capitol Hill,

International Embassy s, State and City Government. International Embassy s Federal Have a broad range of

active representations before every major committee of Congress and executive branch department and agency.

• State Established working relationships with local counsel in virtually every state in the United States.

• International Maintain a working regularly on matters of international law and policy.

• development of comprehensive strategic and tactical plans to achieve specific objectives at all levels of

government in the United States and abroad

• direct advocacy with government decision makers

• formation and coordination of professional teams including, for example, media, local counsel and/or

other consultants to advance client objectives at a single level of government or in multiple government venues

(e.g., state/federal, multistate, international)

• support for advocacy by client representatives

• legislative drafting and analysis

• legislative and executive branch monitoring

• legislative and oversight investigation

• specialty services, such as:

coalition formation and management

grass roots organizing and management

mergers and acquisitions

public policy planning and communication

election law, ethics rules and political compliance counseling

state referenda and initiative advocacy and management

legislative witness hearing preparation

Ongoing Representations

Government Relations represents many Fortune 500 and Fortune 100 U.S. corporations. We also represent a wide

range of individuals and small- to medium-sized U.S. companies, nonprofit organizations, municipal governments,

Native American tribes, foreign governments, foreign-based companies and organizations, foreign nationals, and

domestic and international coalitions and trade associations. The sectors in which the public law and policy practice

maintains major ongoing representations include the following:

12/2001 12/2004

Interim City Manager

Mayors Office City San Juan

San Juan Puerto Rico

Supervisor Mayor Jorge Santini 787-***-****

Duties include, but are not limited to, the following: Cabinet-level office that directly supervises all 26 Executive

Director and 124 City Services and a budget 562,541,663, Represents the City Council with employees, community

groups, individual members of the public and other governmental agencies. Developed and recommends programs

to assure the economic development and financial vitality of the City Develops, recommends and implements

policies, program planning, fiscal management, administration and operations of all City functions, programs and

services. Also responsible for implementing the policy direction of the City Council in an efficient and responsive

manner. submits the annual budget, advises the City Council on matters affecting the City, administers and oversees

City operations, and appoints and removes City personnel, appoints most department directors, and prepares a

proposed annual budget for council consideration, also enforces municipal laws and ordinances and coordinates city

operations and programs, provided staff support services to the City Council and its committee meetings,

coordinated the development and analysis of policy recommendations presented to the mayor and City Council.

Responsible for the following departments Aviation Administration, Public Transit, Convention Environmental

Finance Fire, Health and Human Services, Housing Authority Relations Human Information Law Court Services

Park, Emergency Response, Police, Fire Civil defense as well of Government Affairs, Restored morale and built a

high performance management team by restructuring and developing existing staff. Eliminated a layer of

bureaucracy to become more responsive to residents' needs. Instituted an annual customer satisfaction survey to

measure the effectiveness of city services. Integrated this survey into the budget and the performance monitoring

process. Cut operating budget by 9% while maintaining the existing level of service. Revamped budget and financial

systems. Shifted organizational focus from "budgeting cheap" to investing in the future and thereby minimizing

long-run costs. Accomplish the Government Finance Officers' Association's Distinguished Budget Award. Restored

financial integrity to the water and sewer utility fund by retiring a $4 million accumulated deficit. Additionally,

eliminated the odor problem at the Village's wastewater treatment plant. Replaced general obligation bonds with

bank loans. Achieved $2.0 million in cash flow savings. Replaced the existing mini-computer with a local area

network (LAN). Reduced costs, eliminated system downtime (by utilizing Novell SFT-3 technology), and greatly

expanded user capability. Converted utility billing and began conversion of the financial system to the LAN.

12/2003 12/2005

Chief of Staff

Governor’s office

La Fortaleza San Juan Puerto Rico 00901

Supervisor Governor Pedro Rossello 787-***-****

At the same time was also the Chief Legislative Affairs Advisor

Oversee the direction of 150,000 state employee and all state Agencies Directors and Secretary and budget of $ $25

billion and multiple, complex projects Make recommendations to the Governor concerning the cost and effect of

fiscal/policy proposals related to the budget, proposed legislation and management initiatives; Monitoring the fiscal

status and program performance of state agencies in budget implementation;

Managerial

• Select key Government staff and supervise them

• Structure the Governors staff system

• Control the flow of people into the governor office

• Represents the Governor in the community and at professional meetings as

• required

• Manage the flow of information

• Developed and implemented organizational processes to strengthen internal workflows

• Development and implementation of goals, objectives, policies and priorities.

• Design and implement methods for tracking numerous projects,

• Improve operations, administration, finance and communications

• Negotiate with the State Legislator other members of the executive branch, and external governmental

political groups to implement the Governor's agenda

• Direct budget preparation and administration

Advisory

• Advise the Governor on issues of politics, policy and management issues

• Coordinated all briefs and messaging for the Governor

• Protect the interests of the Governor

• Investigates, interprets, analyzes and prepares recommendations in relation to proposals for new programs,

services, equipment and personnel.

• Investigates and prepares reports on specific requests and complaints pertaining to various governmental

activities

• Confers with members of the public, the press, legislative members and others to explain policies and

programs

• Serve on Executive Committee.

• Established and implemented comprehensive policy development, organizational structure, operating

systems, and human resource functions with HR systems and processes.

• Developed short- and long-term operational strategies designed to bring cohesiveness to internal and

external processes. Performed overall needs-analysis and assessment to position for continued growth and

market expansion. Implemented action plans to strengthen business practices.

• Coached and mentored executives and managers. Brainstormed and consulted to troubleshoot operations

and improve efficiencies. Prepared and conducted bi-weekly operation team meetings to address needs and

ensure consistency of quality performance on an ongoing basis.

• Responsible for reducing recruiter and subcontractor costs by 15 to 30%.

• Brought health-care benefits in-house, realizing cost savings of $200 to $250,000 first year, along with

supporting HRIS system.

• Established HR function which included employee handbook, job descriptions to support quality

recruitment efforts, job requisition forms, new employee orientation, exit interview procedures, internal job

posting policies.

• Developed and implemented performance management and compensation systems to drive organizational

focus and performance.

• Developed and administered employee and customer satisfaction surveys with action plans. By

incorporating employee suggestions, maintained a low turnover rate of 17%.

6/2001 12/2003

Governor’s office for Legislative Affairs

La Fortaleza San Juan Puerto Rico 00901

Chief Legislative Affairs and Intergovernmental Advisor

Supervisor Governor Pedro Rossello 787-***-****

Governor’s chief negotiator with the Legislature and was responsible for developing and overseeing the Governor’s

legislative agenda and advising the Governor on all pending legislation and issues before the Legislature. Worked

with over 70 agencies and departments on legislative and policy matters. Extensive interaction with Agency

Secretaries, extensive involvement in the state budget process, communications and external affairs. To establishes

and sets Agency-wide communications policy and strategy representing the Governor before the U.S. Executive

Office of the President, Departments and Agencies, U.S. Congress, U.S. Senate. Professional National

Organizations (National Governors Association, Southern Governors

• Reports directly to the Governor.

• Direct and manage the Bureau of Legislative Affairs.

• Supervises and coordinates all legislative and no legislative relationships

• Direct the presentation of the Governor legislative program, including developing, preparing, and submitting

legislation to Legislative body.

• Supervised and coordinated the relationship between the Executive Branch and the Legislative body on all

budgetary and appropriations matters

• Provides advice and information to all Agencies, bureaus and offices on legislative matters.

• Serves as the initial point of contact for legislative inquiries.

• Manages and transmits correspondence and reports to the

• U.S Congress, US Executive Branch, including the President U.S. Department of State

• Foreign Affairs Organization Regional Affairs liaisons with the regional bureaus for coordinating regional

foreign affairs and international relations issues

• Manage the daily coordination of interagency legislative initiatives that may affect the Administration through

the Legislative Management Officer

• Develop and manage strategies and approaches that will enhance the support for the Administration

Oversee the Governor’s Office of Constituent and Intergovernmental Relations, and will be responsible for

coordinating efforts with state departments and agencies regarding issues concerning municipalities and counties, as

well as other special projects, responsible for Federal and State Government Relations, Special Needs Policy, as well

as oversight of the Planning process. The respective operations work closely together to foster understanding and

promote interchangeability and develop and advocates for policies and programs, as well as budgetary and

legislative priorities on both the State and federal levels. Serve as a forum for the discussion and study of

intergovernmental problems. Evaluate the interrelationships among local, regional, state, interstate, and federal

agencies in the provision of public services and prepare studies and recommendations to improve organizational

structure, operational efficiency, allocation of functional responsibility, and the delivery of service. Analyze the

structure, functions, revenue requirements and fiscal policies of the state and its political subdivisions. Examine

proposed and existing federal and state programs. Review the research and recommendations of national

commissions studying local government relationships and problems. Analyze the fiscal impact of new state

programs or amendments to existing programs on municipalities and counties.

• conducting policy research of issues of importance to the Florida Legislature;

• researching laws and professional literature;

• interviewing agency and legislative staff;

• conducting focus groups and other forms of qualitative information gathering;

• designing and administering surveys;

• reviewing and analyzing agency records;

• collecting and analyzing quantitative data in manual and electronic formats, including the

use of statistical software as necessary;

• identifying and drafting policy alternatives;

• writing grammatically correct and accurate reports that communicate concise results; and

• Making presentations to legislators and legislative committees.

• experience in designing and executing research to develop a documented basis for policy

analyses, program evaluations, management reviews, budget analyses, or similar technical

reviews;

• understanding of principles of governmental organization, budgeting, and accountability;

• experience as an effective contributor to a work team;

• experience using word processing, presentation, and spreadsheet software, preferably

Microsoft versions (WORD, POWERPOINT, and EXCEL); and

• Experience writing for and/or testifying before high-level executives or elected public

officials expressing sensitive conclusions and recommendations based upon statistical and

financial data.

• Duties include, but are not limited to, the following: Manage an annual operational

budget of $27.4million, and 23 Office Employees, establishes and sets Agency-wide

communications policy and strategy Ensure support for broad public and potential political

decisions serves as the central contact point for leaders at all levels of government ensuring

consistency of message, alignment with the Administration's policies, and responsiveness to

high pressure, time sensitive, and demanding requests for information. Through legislative

reports and Congressional, recommends explains policy and facilitates support for such policy

to ensure the Agency's ability to carry out its critical mission and garner acceptance and

participation correspondence, Participate in all phases of government program and policy

development, providing a unique communications perspective in decision-making regarding

controversial and complex Agency and Department programs. Also Responsible for the

Governors office of Legislative Affairs and Intergovernmental Affairs in addition to the review

and analysis of all state and federal legislation formulate and establish government policy and

develop State, or local laws and regulations. Oversee the civil servants that carry out programs

enacted by legislative bodies. As in the private sector, government chief executives oversee

budgets and insure that resources are used properly and programs are carried out as planned.

Represent the governor as well as directed all communications with the state legislators and

members of the U.S. Congress and U.S. Senate, National Governor Association on issues of

interest. Represented the Governor in all General Assembly, Caucuses and Committees,

Monitors the progress of all measure and legislative activities provided and briefs legislative

information to all departments Secretary and Executives Directors. Coordinated all cabinet

declaration and depositions with emphasis on the governor's agenda, Manage, directed and

approved the course of all legislative efforts presented by the Governor and his Administration.

Brief and Advise the governor on all course of actions to be undertake. Facilitate discussion and

build consensus. Analyze all federal legislation and regulations. .

01/1999 6/2001

Deputy Executive Director to Port

Puerto Rico Port Authority Lead

San Juan International Airport

San Juan, Puerto Rico 00912 787-***-****

Supervisor: CPA Herman Sulsona - Executive Director

Avation

Duties include, but are not limited to the following: Oversee and manage budget $564,799 million Department of

Aviation employs about 445 and staff to support the 10-24- hour airports operations, Determine current and future

operational and maintenance needs at the airports and gears planning to meet those needs;, Direct overall airport

operations and insures adequate income and proper assessment of individual users and lessees of airport facilities;

Direct the maintenance and preparation of financial and statistical records and reports; Direct the preparation of the

Aviation Department operating and capital improvement budget; Negotiates leases and contracts; Enforces Federal,

State and local rules and regulations governing airport use outside the area of authority of the Federal Aviation

Administration (FAA) and recommends or promulgates modifications in existing rules; Initiates and directs the

preparation of plans for airport expansion; Represents the City in community, industry and governmental meetings;

Prepares and presents special information to the Board of Directors and the aviation community and key

stakeholders; Approve final environmental impact statements or supplements to final environmental impact

statements for actions subject to section 102 (2) (C) of the National Environmental Policy Airport Operations

consisted in directing and coordinating the overall incident response to include coordination of mutual assistance

support, including Fire / Rescue / EMS, security, and response to the media In the event of an aircraft accident,

Recruits, screens, interviews, and refers candidates for multiple location job openings. Duties include, but are not

limited to conferring with management and supervisors to identify personnel needs, job specifications, job duties,

qualifications, and skills; creating job descriptions and/or reviewing and editing job descriptions; writing internal

and external job postings; utilizing the automated applicant tracking system; utilizing the best recruiting methods to

attract qualified candidates in a timely and cost efficient manner; advertising, recruiting, interviewing, and selection

process AAP/EOE and standards; coordinating participation in, setting up displays, and working at job fairs;

developing and maintaining network of contacts with female, minority, disabled, veteran, schools, alumni groups,

external recruiters, employment agencies, and other public organizations to locate and attract qualified applicants;

making public presentations at schools, organizations, and job fairs regarding the organization and career

opportunities; arranging travel and lodging for out-of-town applicants; ensuring reference and background checks

are completed; filing and maintaining employment records for future references; ability to travel when necessary;

ability to meet attendance standards and work a flexible schedule due to varying time zones.

• Supervise The Airfield Operations crew develops plans, policies, and procedures for operating facilities and

activities, and maintains close liaison with lateral Federal Aviation Administration (FAA) officials to negotiate

and coordinate changes affecting airfield operations. Also coordinate with FAA and military flight inspection

agencies, ATC and landing systems maintenance, flying units, airfield operations facilities and other affected

agencies concerning flight inspection activities.

• Airfield Operations crew develop airfield operations architecture supporting flight operations, and participate in

research, development, test, and evaluation to determine new airfield operations systems capabilities and

modifications to existing systems. plan and conduct flying and simulated exercises to evaluate and enhance

operational readiness, and manage unit training and performance standards to ensure operations personnel have

required job skills.

• Supervises, schedules and trains department personnel in all phases of airport operation, to include but not

limited to aircraft ground operations, refueling, safe movement of aircraft on to, out of, and within confined

hangar spaces and on aircraft parking ramps, customer relations, radio operations, and other duties as assigned.

Provides for the efficient and effective use of personnel, equipment and money. May perform all tasks required

of subordinates.

• Provides leadership and direction to staff; plans, organizes, controls and integrates

the work of assigned staff; evaluates staff performance and establishes

performance requirements including personal development targets; takes

disciplinary actions to address performance deficiencies in accordance with

Authority’s standards and labor contract provisions.

• Manages and directs projects and work of staff engaged in operating airport

terminal buildings and other facilities; directs and participates in the inspection of

landside facilities to identify maintenance and safety deficiencies; ensures prompt

resolution of deficiencies; oversees the administration of custodial and waste

contracts.

• Manages and directs traffic enforcement functions around the airport to ensure

compliance with FAA, TSA, state and local laws and regulations.

• Works with other department and staff on capital improvement projects involving

terminal buildings; participate in the design development; evaluates designs and

construction plans for adherence to safety practices and applicable FAA and TSA.

• Regularly interacts with tenants, traveling public and vendors to ensure their needs

are met.

• Access Control

Airfield and Terminal Inspections

Environmental Compliance

Badge Issuance

Coordinate with State and Federal Agencies to Ensure Compliance

Emergency Response

Compliance coordination with State and Federal Agencies

Responsible for Our Command and staffed with the most senior staff person, and a designee, from each

emergency response agency and a staff person from the Airport . Each staff person will coordinate the

operations of their department or work unit

SECURITY & TRAFFIC CONTROL provide an overview of how security and traffic control

Cargo and Ocean Carrier Operations

Direct supervision of all terminal operations, including vessel movements, cargo handling, bulk operations,

warehousing and labor forces. administer operating agreements and develop and maintain positive relations with the

Port’s maritime customers. Intermodal Marketing is responsible for the development of an efficient and reliable

intermodal product at the Port of Puerto Rico; for coordination with our Container Line of Business; for continuous

review of the Port's intermodal product and services including pricing of on-dock intermodal facilities and services;

assist in the development of growth through the generation of new intermodal cargoes from our current and future

carriers at the Port's facilities, and for maintaining communications with cargo and ocean carrier customers and their

agents; for investigation and development of rail operational innovations and policy recommendations; and for

performance of supervisory duties and responsibilities as assigned.

• Develop plans and programs, and coordinate implementation of same to increase current and new

intermodal business to the Port in alignment with the Intermodal Strategic Plan.

• Develop and maintain an understanding of current practices and future trends related to Intermodal

and terminal operating methods, including interface between terminal, intermodal and mainline

connections.

• Develops and maintains familiarity with Port of Puerto Rico and competitor Ports’ intermodal

terminal contractual arrangements and strategies. Provide an annual review of the Port's intermodal

competitive position in regard to pricing and other comparative data as part of the budget process.

• Support the senior management in new carrier marketing efforts by developing intermodal on-

dock facilities and service packages attractive to the carriers.

• Maintain communications with marine terminal and industrial facility customers, mainline

railroads, Port Security, Port Operations and government agencies; facilitate the movement and

delivery of equipment and cargo in accordance with ship call and mainline train schedules.

• In conjunction with the Tacoma Command Center, assist in the coordination the daily, ongoing

movement of intermodal, auto and commercial (“manifest”) trains onto, around and off of the Tacoma

Tideflats and Port of Tacoma complex.

• Coordinate with the Tacoma Command Center data collection and analysis as related to the

intermodal LOB performance measurements. Maintain records and documentation for all aspects for

rail operations required for the visibility and efficiency of cargo movements within the port .

• Coordinate interdisciplinary projects related to intermodal operations and innovation within the

Port organization. Direct consultants hired to support such projects.

• Coordinate with the Director, Intermodal Services on and Infrastructure improvements to enhance

and grow the Intermodal.

• Coordinate with the Intermodal Transportation Specialist the development of the individual

Intermodal yard operating and capital budgets.

• Support the senior management in the development of local and regional transportation policy to

enhance the movement of rail through our local communities and state.

• Coordinate with Governmental Affairs the formulation of the Port's position on issues involving

state, federal and other industry matters related to Intermodal cargo movements. Represent the Port

on intermodal matters before regulatory bodies and other agencies as appropriate.

• Substitute for operations and rail superintendents in their absence, as necessary.

• Perform other related duties, as assigned.

Director of Operation Port Authority

Puerto Rico Port Authority

San Juan International Airport

San Juan, Puerto Rico 00912

787-***-****

Supervisor: CPA Herman Sulsona - Executive Director

Responsible for the administration and management of the 10-24- hour airports operations State Regional Airport.

Oversee and manage budget Department of Aviation employs about 445 and staff Responsible for ensuring

compliance with all FAA rules and regulations. Direct operation of airport, formulates, recommends and implements

policies related to federal and state aviation programs, rules and regulations. Oversees airport planning and

administers the Federal Aviation Administration Airport Improvement Plan. Develop and implements policies and

procedures related to airport operations, safety and maintenance; drafts and revises airport policy and procedure

manuals regarding emergency procedures, minimum safety standards and operating procedures. Issue written and

oral instructions and studies and standardizes department policies and procedures to improve efficiency and

effectiveness of operations. Prepare composite reports from individual reports of subordinates. Prepare financial and

statistical records and reports to reflect the status of airport operations and finances. Plans, organizes, coordinate,

supervise and evaluate programs, plans, services, staffing, equipment and infrastructure of the airport, including

airport development and improvement projects.

• Assume full management and leadership responsibility for all Airport services, staff, facilities, and activities.

• Manage the development and implementation of Airport goals, objectives, policies, and priorities; establish

appropriate service and staffing levels; allocate resources accordingly.

• Work with the Airport Board to develop and maintain short and long range planning; recommend policies to the

Board and assist in their formulation; ensure the philosophical objectives of the Board are integrated into

• policies and goals; serve as staff representative to Board. Prepare agenda and discussion items for scheduled

Board meetings. Monitor and evaluate the efficiency and effectiveness of service delivery methods and

procedures; assess and monitor work load, administrative and support systems, and internal reporting

relationships; identify opportunities for improvement; direct the implementation of changes.

• Work cooperatively with Airport staff, Board, Commissioners and other agency administrators to effectively

achieve goals; maintain a cooperative working relationship with other agency staff in a similar field of service;

maintain a working relationship with other professional and service groups in the community. Select, train,

motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct

deficiencies; implement discipline and termination procedures.

• Assign tasks, projects and monitor assigned personnel.

• Manage and participate in the development and administration of the annual capital, operating, and other

assigned budgets; anticipate and request additional funds needed for staffing, equipment, materials, and

supplies; regularly review request for services, past spending and monthly reports; direct, monitor and approve

expenditures; direct the preparation of and implement budgetary adjustments as necessary.

• Coordinate Department activities with those of other divisions, departments, outside agencies and organizations;

prepare and present staff reports and other necessary correspondence.

• Develop and schedule equipment purchase and replacement. Stay abreast of new trends and innovations in the

field of airport management.

• Respond to and resolve difficult and sensitive inquiries and complaints.

• Represent the Airport to other departments, elected officials and outside agencies; explain and interpret

• Airport programs, policies, and activities; negotiate and resolve sensitive, significant and controversial issues.

Meet with management staff to identify and resolve problems; assign projects and areas of responsibility;

review and evaluate work methods and procedures. Prepare and update policy and procedure manuals. Lobby

and represent airport issues to State and Federal legislators. Adhere to safe work practices and procedures.

• Direct, attend and participate in staff meetings and related activities; attend workshops, conferences, and classes

to increase professional knowledge; serve on committees as assigned.

1/1994 - 5/1994

State Emergency Management Coordinator

Governor's office

Appointed by executive order Puerto Rico

La Fortaleza San Juan Puerto Rico 00901

Supervisor Governor Pedro Rossello 787-***-****

Salary $ 0

Emergency Management is a comprehensive, integrated program of mitigation, preparedness, response and

recovery, for emergencies/disasters or any kind in Puerto Rico with 42 employs and 83 City Coordinator today Laws

and Authorities (the legal authorities for the development, implementation, and maintenance or an emergency

management program); Hazard Identification and Risk Assessment (the identification of the hazards with the

greatest potential to affect lives and property and an assessment of the likelihood, vulnerability, and magnitude of

incidents that could result from exposure to hazards); Hazard Management (a systematic management approach to

eliminate hazards or reduce the effects of hazards through mitigation); Resource Management (the availability of

critical human and physical resources required in disaster management); Planning (the collection analysis and use of

information, and the development, promulgation and maintenance of a comprehensive emergency management plan,

action plan, mitigation plan, and administrative plan); Direction, Control and Coordination (the capability to monitor

for emergencies and disasters; quickly and accurately assess their magnitude and direct, control and coordinate

response and recovery); Communications and Warning (the ability to alert and warn response organizations and the

general public of pending and spontaneous disaster events); Operations and procedures (the implementation of

policies, plans and procedures in exercises and disaster events); Logistics and Facilities (essential facilities and

services that support response and recovery operations); Training (assessments, development and implementation of

a training/education program for public officials, emergency response personnel, and mitigation personnel);

Exercises (the evaluation of plans and capabilities based on a program of tests and exercises); Public Education and

Information (the provision of public education and information to protect lives and minimize property loss); and

Finance and Administration (financial and administrative procedures in place before, during and after disaster

events. Governor's Disaster Proclamation upon finding that a disaster has occurred, or that the occurrence or the

threat of a disaster is imminent.

12/1994 01/1999

Secretary of Housing

Office of the Secretary of Housing

Puerto Rico Department of Housing

Hato Rey Puerto Rico 0091

Supervisor Governor Pedro Rossello 787-***-****

Responsible for the administration and management of all Community Planning and Development programs within

the geographic jurisdiction Office. Manage an annual operational budget of $705,254,000 Million 1,896 employs

and 69 staff CPD program include: all programs under Title 1 of the Housing and Community Development Act of

1974, as amended, including the Community Development Block Grant (CDBG), (Entitlement, State, and HUD-

administered Small Cities programs),oversees the Department’s day-to-day operations 1,896 employs and 69 staff,

appropriated, and capital, funds; managing its Housing Production Trust Fund; and financing the production of

single and multifamily, also established and managed the government's Public/Private Activity Revenue Bond

Program and diversified its financial assistance programs to reduce small and nonprofit business dependence upon

appropriation-based loans. Structured in excess of $1.3 billion in tax-exempt and taxable bond issues and earned

annual program revenues of $1.4 million. Supervise the following department and Directors Client Services/Housing

economic development/ redevelopment, engineering and building & safety divisions, allowing department staff to

meet adopted goals. Fully integrate the planning process into the Town Council’s economic development goals, the

upcoming Housing Element Update and to help ensure Town Council and state man-dated affordable housing goals

are met. Leaded, clear customer service orientation relating to both internal and external customers. knowledge

Negotiate and monitor contract agreements with developers and contractors for the construction and rehabilitation of

Below Market Rate (BMR) Home Ownership and Rental units/properties; Provide BMR buyers with current

information and assistance with homeownership programs, services, and eligibility; interpret administrative

procedures and recorded documents related to the ownership program or rental program Coordinate homeownership

sales and program marketing, interacting with BMR buyers, sellers, escrow officers and lenders; Revise and update

documents, administrative policies and procedures to improve the implementation of the BMR Ownership and

Rental Program; Prepare reports for City Council on program status and/or revision to ordinance(s) in relation to

revisions to State laws; Prepare and maintain records and status reports to ensure proper management of

information, deadlines and submissions; Prepare and maintains budget and revenue projections for the Housing

Division; Provide administrative support to the Housing Officer in planning and executing the City’s overall housing

programs; Assign and delegate work in order to meet performance objectives and provides guidance to assist staff

performance and process improvement; Coordinate works and exchanges information with other

divisions/departments and maintain good working relationship with peers, management, and staff; Provide advisory

support and act as liaison with Federal, State and other local agencies, for profit or non-profit corporations, private

foundations, housing industry and professional groups in the development and coordination of housing programs

and projects; Conduct research and identify new opportunities for state and federal funding; Provides

recommendations and participates in the planning and coordination of special housing projects. Property

Management Oversight, Quality Assurance Inspections, Section 8 Inspections, Procurement Process Management,

Contract Administration, Relocation Planning Residential Relocations, Strategic Planning including Needs Analysis,

Owner Representation, Budget Management, Payment Processing, Capital Improvement Planning & Oversight and

abilities to establish, monitor and periodically update division systems and procedures so as to ensure all statutory

and regulatory requirements are met. Conventional Sites Maintenance, Development, Design, Finance, Human

Resources, Information Systems Management, Office of Inspector General Citra Housing Authority, Office of

Strategic Management (OSM), Major Systems Maintenance Division, Materials, Police, Program

Compliance/HOPE VI CSS, Scattered Sites Management Manage business development and partnerships, proposals

development, coalition, resident programs and developments, parks and recreation facilities, housing security, Acts

as liaison between the governing bodies, the client population and general public. Interprets, analyzes and explains

laws, regulations, policies and procedures to staff and the public. Works closely with and provides professional

advice to governing bodies and staff to effectively implement a variety of housing programs and ensure their

compliance with mandated standards as will as program statutory and regulatory policies, operational policies and

procedures, standards, methods, and administrative requirements for the rental voucher and moderate rehabilitation

programs, and voucher homeownership. Acts as Advisor to the Housing Commission and to the Board of

Commissioners, preparing agendas, maintaining records and making presentations. Represents the Authority in

contacts with legislative and regulatory agencies, community organizations, other client service providers and the

public. Monitors legislative and program changes that affect Authority activities; develops and implements

procedural and program modifications to ensure compliance. Directs the preparation and administration of multiple

programs and operating budgets; monitors and approves major expenditures. Directs the supervision, training and

work evaluation of Housing Authority staff; administers discipline and coordinates Authority labor relation’s

activities as required. A property portfolio of 38,671 units on 94 properties in a mix of public housing, other subsidy,

tax credit, and unsubsidized units; An interest in an additional 8,207 units through redevelopment partnerships;

Section 8 programs The following programs are under the umbrella of section 8 housing assistance programs,

Moderate Rehabilitation Program Housing Voucher Program, Homeless Program, Operation Bootstrap Program,

Family Self-Sufficiency Program, Family Unification Program, Project-Based Certificate Program, with a voucher

allocation of 12,675 tenant-based, 6,015 project-based, and 2,194 HOPWA and Shelter-Plus-Care; Contract

Administration for more than 16,000 Section 8 project-based units in the southern half of the state; Designation as a

One-Stop Work Source Center as part of the City’s Workforce Investment Act system; and Broad integration of

workforce development, self-sufficiency efforts, and supportive services with affordable housing. Finance,

knowledge of HUD programs and procedures, experience with HOPE VI preferred, experience with Section 8

ability to be innovative and think outside the box. Good interpersonal and decision making skills, ability to build

public/private partnerships, work to move people up and out of public housing, experience with housing and urban

development, grant applications, leasing programs preferred Develops and implements goals, objectives, policies,

procedures and work standards for the Alameda Housing Authority; organizes, coordinates and directs all

Operations of the Authority. Accomplishments: (a) serve as HUD PAE under Mark-to-Market program; (b)

purchased HFA's corporate headquarters; (c) obtained "BBB" Issuer Credit Rating from Standard & Poor's; (d)

obtained local, Congressional and Presidential approval to overhaul HFA V Enabling Legislation: (e) obtained HUD

and IRS approval to increase city's Target Areas from 61 to 157 of its 192 census tracts; (f) established Target Area

Builder Bond Program; (g) established Loan Guarantee and Credit Enhancement Fund; (h) first HFA in nation to

monetize Section 8 McKinney Act revenues; (i) established multifamily Risk Sharing Program; (j) eliminated HFA's

$14.4 million GDBG and appropriated debt; (k) increased HFA's net worth from $6.4 million to $16.5 million; (1)

recruited 17 area banks to serve as Participating Lenders; (m) diversified HFA's homeownership programs: (n)

developed HFA's Five-Year Strategic Plan and Five-Year Business Development Plan; (o) overhauled HFA's

Accounting, Personnel and Procurement Manuals; and (p) implemented employee training and incentive programs.

6/1997 12/1994

OFFICE OF THE GOVERNOR

State of California

State Capital Building Sacramento, CA 95834

Supervisor Hon. Joseph Graham "Gray" Davis, Jar Phone: 916-***-****

GMAP

AS CHIEF OF STAFF/GOVERNMENT MANAGEMENT, ACCOUNTABILITY AND PERFORMANCE

(GMAP) As GMAP I was calls upon the Governor to lead agency to: Take personal responsibility and hold the

agency and its management accountable for results; Transformed day-to-day operations to make them more citizen-

centered and results-oriented Program Assessment Rating Tool (PART) to help integrate budget and performance

initiatives Measure processes down throughout all levels of agency to ensure every day, bottom-line management

Allocated and mustard budget funds by developing mission-aligned business cases Integrated performance-based

budgeting into state organization Linked reward and recognition programs with organizational performance

measures to ensure agency-wide ownership Standardized measurement systems to ensure data validity Fostered

mission-focused employee behavior and culture to support the measurement framework Analyzed, integrated, and

evaluated the effects of using performance measures for budgeting, management, and reporting Developed a set of

methods for communicating performance measurements Utilized the balanced scorecard to streamline your

measurement process Use strategies that work, and make corrections when they don’t; Base decisions not on

guesswork or preference but on accurate, up-to-date information; Make decisions timely; Follow up to make sure

there’s implementation after a decision has been made; Take risks and learn from mistakes; and Communicate

clearly to citizens about results. As GMAP I required that each agency. Develop clear, relevant and easy-to-

understand measures that show whether or not programs are successful; Demonstrate how programs contribute to

the priorities that are important to citizens; Gather, monitor, and analyze program data; Evaluate the effectiveness of

programs; Hold regular problem-solving sessions within the agency to improve performance; Allocate resources

based on strategies that work; and regularly report to the Governor on their performance. Manage agencies conduct

work sessions to draft measures based on the agency’s strategic plan, budget activity, and benchmarks in other

states; a measurement team identifies a few key measures for discussion at the GMAP session, which can involve

multiple agencies, agencies submit a draft report which is reviewed by GMAP analysts to provide clarity on

potential questions and areas of discussion during the session; and the final report by the agency/agencies is

submitted, and a briefing is given to the governor prior to the GMAP sessions

• visibly and personally take responsibility for delivering results

• base decisions on accurate, up-to-date data

• respond quickly to emerging situations

• allocate resources according to the most important priorities

• use strategies that are proven to work

• persist and follow up until they achieve the desired results

• Create a Strategic Plan

• Allocate Resources

• Manage People

• Analyze Data and Monitor Progress

• Respond: Make Decisions and Take Action

• Improve Result

• Communicate Results and Listen

• Provided integrated solutions with change management services, learning and development systems,

and selection and assessment services for human resource with 1,800 employees.

• Promoted to VP/Practice Leader to create a Change Management Practice business unit. Provided

leadership to complex project teams. Secured consulting revenue ranging from $5 to $12 million

annually within four years from initial introduction.

• Promoted to Manager, Start-Up Services to create new facility start-up practice. Oversaw marketing,

business development, and delivery teams. Within two years, realized $5 million in sales and 80 new

start-up projects.

• Acquired largest account in the company's history. Worked with top executive team to assess needs

and provide customized services. Led project team in design and implementation of three-day training

programs for dealers and one-day programs for dealers and staff.

• Received President's Award for recognition of the effective development and roll-out of start-up

practice. Awarded company's VIP Award four times for meeting and exceeding quotas, goals, and

objectives.

• Provided pioneering training and OD processes to link human resources to operations, facilitating

productivity, quality, and service gains.

• Introduced assessment, training, and development programs for start-up organizations.

• Guided executives, managers, and union workers in identifying organizational needs and performed

specific OD interventions as part of reengineering and process improvement plans.

• Established training/performance improvement measurements to strengthen OD process. Conducted

training sessions for sales representatives to increase product/service knowledge.

• Instituted a strong focus on customer satisfaction.

Organizational level, performance planning and management at the individual level,

Development of goals and objectives Performance Management Assigning work

Mission, vision and values Customer & Stakeholder Focus Establishing expectations

Performance measures and targets Decision-Making Processes Supporting employee efforts

Strategies to achieve targets Team Development providing assessment

Business Analysis/ Process Improvements Leadership Coaching Feedback

Organizational Development Change Management Following through

Conflict Resolution Personnel Investigations Recognition or correction

01/1995 01/1997

United States House of Representatives

111th Congress, 1st Session

Washington, DC 20515

Chief Policy Analyst for

Natural Resources Committee, Education and Labor Committee.

Executive Committee of the Economic

Supervisor Congressman Carlos Romero Barceló 202-***-****

Provide analytical support for development, coordination, planning, and policy analysis. Apply knowledge of public

policy, congressional affairs, information sharing, and interagency coordination. Facilitate domain Research and

analyze issues, generally related to personal financial planning and financial services, in support of the public policy,

advocacy and regulatory priorities of Board; Prepare policy, advocacy and regulatory documents (e.g., reports,

analyses, position papers, presentations) that are consistent with policy positions developed by Board; Monitor and

report on federal and state legislative, regulatory and policy activities related to personal financial planning and

financial services; Support direct and grassroots advocacy initiatives conducted by Board before Congress and

government agencies, including the preparation of advocacy documents and assistance with advocacy activities;

Support work with volunteer committees and task forces in the development of Board policy positions on legislative

and regulatory issues; Manage the public policy / legislative sections of the Board web site and prepare public policy

communications for Board stakeholders.

01/1993 01/1995

Legislative Analyst/Lobbyist

National Governors Association,

Hall of the States, 444 N. Capitol St., Ste. 267,

Washington, D.C. 20001-1512

Phone: 202-***-****

Facilitate discussion and build consensus. Formulate policy positions. Research and analyze federal legislation and

regulations. Effectively communicate legislative priorities. Plan and facilitate high-profile meetings for governors.

Provide content for daily emails to governors. Develop and write content for website and policy updates.

Collaborate and work in a team environment Provides information and technical assistance to governors’

United States Senate

Lloyd Millard Bentsen Jr

Chairman, Joint Economic Committee Washington, D.C. 20220

Principal committee Advisor Committee on Finance