Software Technical Support

Phone 731-***-**** **** E. Antioch Road

Cell: 731-***-**** Springville, TN 38256

E-mail ********@*******.***

Lori A. Keller

Objective To obtain a challenging position utilizing my IT expertise & relevant technology-based skills.

Education 2005-2007 Cornell University Ithaca, NY

Currently pursuing Information Science Degree

st

1 semester, third year

1998 – 1999 Niagara College W elland, Ontario

Computer Network Operations: Post-Graduate Degree Program

Program designed to prepare for a career in Network Administration and Technical Support

fields, including administration of Windows NT 4.0, 2000, & Novell Network Platforms, PC

Troubleshooting /Repair, DOS,& UNIX/Linux Operating Systems, Office 2007, Web Page

design using Dreamweaver. Front Page, Common Spot . Database Design, more

Employment DANA CORPORATION, Paris, TN

01/2008 – 03/06/09

Position: IT Field Support – Level 2

Independent contractor working in IT Department. Long-term contract includes duties

shared with other techs. Responsible for setup, configuration, installation and

maintenance of over 450 computers, including desktop, laptops, CAD stations, printers,

and shop floor machines. Network administration for Windows 2003; responsible for Active

Directory, database maintenance, telephone and miscellaneous security software

maintenance. End-user support for software, hardware and technical issues. Recently

completed a major computer refresh within the facility for approximately 65 computers.

Laid off due to auto industry economic woes. Excellent references available on request

CORNELL UNIVERSITY, Ithaca, NY

01/2005 – 06/2007

Position: IT Support Assistant/CU Software Licensing/CIT

Responsibilities included software staging, distribution, and technical support for a variety

of software packages distributed/sold through the IT Department; provided both software

technical and installation support for subscribers, including Microsoft Office Windows,

XP/Vista, Adobe Creative Suite 3, Dreamweaver 8, SAS, SPSS, as well as providing

technical support for hardware/software to external subscribers; designed and managed

databases (using Excel & Access) for billing and month-end Accounting for Departmental

purchases; created interface for user administration databases; design and administered

‘software media lending library’, available to entire subscriber base; maintained and

coordinated software licenses for many software packages. Moved to TN. Excellent

references available on request

XEROX BUSINESS SERVICES, UHS Hospitals, Binghamton, NY

05/2003 – 12/2004

Position: Network Technologist/Administrator Provided installation, technical support,

training and ongoing maintenance for over 150 copiers and printers in a 3600 user hospital

environment;

SUNY UPSTATE MEDICAL UNIVERSITY, Clinical Campus, Binghamton, NY

10/2002 – 05/2003

Position: Consultant

Contracted to streamline data operations, train end users, and design databases.

CORNELL UNIVERSITY, Ithaca, NY

10/2001 – 04/2002

Position: Consultant Advisor for the Software Acquisitions Group, CIT

Provided help desk support for client purchasing software, designing and maintaining

databases for billing using Excel & Access; chose and ordered software; managed month

end Accounting for Departmental purchases; created interface for user administration

databases.

BROCK UNIVERSITY, St. Catharines, Ontario

11/1999 – 06/2001

Position: Computer Network Technologist, Brock University Wellness Institute

Network administration of over a dozen computers and Windows 2000 Pro-file server;

provided oversight of office construction; designed and implemented network; purchased,

installed & maintained all printing peripherals (high speed digital copier/printers), ICR

scanning hardware & software; designed survey forms for data collection utilizing ICR

scanning technology in Corel Draw 9 and Autodata Scannable Office; computer & network

maintenance and troubleshooting; user and technical support for research team; served as

liaison with University IT services for connection-related issues; program meridian phone

system.

BROCK UNIVERSITY, Faculty of Education, St. Catharines, Ontario

Position: Computer Network Technologist

Maintained three Windows 95-98 based student computer labs (totaling approximately 125

computers; completed all new computer setups & installations; responsible for

troubleshooting, maintenance and help desk support for faculty and staff; responsible for

assisting student issues in the labs; Assisted Network Administrator within a variety of

other responsibilities in a Unix-based environment (i.e. adding users, clearing print queues,

backup of two UNIX servers, dealing with pay-for-print issues pertaining to students, etc.).

KELTEQ CONSULTING, Thorold, Ontario

02/1999- 06-2001

Position: Self-Employed as a Computer Tutor

Tutoring of clients with computer software skills; work closely with small business owners

with varying skill and financial levels; train individuals on a variety of software packages.

MINISTRY OF TRANSPORTATION, Traffic Program Office

01/1997 – 06/1998

Position: Computer Support

Computer troubleshooting /repair; compilation ordered, set-up, installed and configured

necessary software/hardware for computer systems & printers; designed /implemented

an Intranet catalogue using Access for the Innovative Solutions Team; creative set-up

of database documents; culled information from paper files & other software;

maintained an accurate inventory of computer equipment at all relative locations;

streamlined and designed a filing system for computer software, manuals & hardware

to update software licenses & allow easy access to owned equipment &software.

Related Business Software training with children in a school environment

Experience Software training with adults in a business environment

Database and Systems Design

Network Administration/troubleshooting/configuration

Providing hardware and software installation and technical support

Seven (7) years accumulated in an accounting environment, very knowledgeable

about accounts receivable, accounts payable, payroll, benefits and insurance

Ten (10) years cumulative experience balancing cash reports, audits and cash

handling

Three (3) years experience in sales

Technical Skills Network administration of Windows Server, Workstation and Novell NetWare;

familiarity with Linux administration and use

Setup and installation of networks, PC Workstations, printer and network LAN

drops in an internet-oriented network environment; printer/copier setup and

connection; network connectivity troubleshooting and repair

Troubleshooting hardware and software issues

Installation, setup and customization of software packages

Survey form design and data capture

Software Skills W indows 2000, XP, Vista, ME, 95/98, Windows 3.1

W indows Server and Workstation, 2003, 2000 & 4.0

Active Directory Administration

Novell NetWare

DOS, UNIX (Linux Slackware. Fedora Core 6, RedHat)

Office 2007 and all prior versions

Autodata Scannable Office

Corel Draw

Adobe CS3 components

GroupWise, Pegasus, Pine, Eudora and various other email packages

Internet Explorer 7.0, Netscape 4.61

Database Design and Administration

W eb Page Design

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