Sales Customer Service
Resume:
Kim Kocuba
**** ******* **., *****, **** *****
OBJECTIVE: To utilize my knowledge and experience in a challenging, flexible and positive environment.
WORK HISTORY:
Playground World: May 2008-December 2008: Commercial Sales Administrator
• Liaison and assistant for two sales representatives.
• Data entry and manipulation.
• Create and manage Customer proposals.
• Create, manage and track customer and vendor orders.
• Compile, pre-qualify and track commercial sales leads.
• Create reports for sales forecasting and analysis.
• Filing and other clerical work.
• Compile and organize public bid documents and customer design proposals for submittal.
• Coordinate meetings, attendance of trade shows and/or other special events.
• Assist with business travel arrangements.
• Assist Marketing Manager with promotional ads for commercial division.
Staffing Solutions –Airgas: February 2008-May 2008: Accounts Payable clerk
• Accounts payable research to validate and pay outstanding invoices from the Airgas acquisition of Linde Gas divisions.
Schindler Elevator Corporation: June 2007-January 2008: Office Coordinator
• Accounts payable
• Manage paper receipts for Visa purchase card program.
• Local Administration of Worker’s Compensation files and claims.
• Local administration of fleet for all company vehicles in three offices.
• Local Human Resource administration for IUEC union members.
• Local administration of customer liability claims.
• Office administrative support
• Supervise three administrative assistants, including performing their tasks as needed (backup).
• Facility and office equipment maintenance as needed.
• Administrative support, including distribution of mail, answering phones, mail merge, filing, sales support.
Jo-Ann Stores Inc: August 2000-June 2007: Replenishment Analyst
• Purchasing via SAP
• Monitor and maintain 90% fill rate in distribution centers and 95% fill rate in stores.
• Purchasing, Allocation and Distribution member of Category Management Team
• Data entry and analysis for purchasing, sales and trend and forecasting.
• Manage and create various MS Access databases.
• Create training materials for custom tools and train Merchant groups in classroom setting.
OfficeTeam-American Greetings: June, 2000 –August 2000: Merchandise Operations temporary
• Verify data integrity of MS Access database.
• Create and format documents in MS Word and Excel.
Princess House Parties: April, 2000 – September, 2000: Lifestyle Consultant
• Outside sales
• Manage all aspects of own sales business.
Anderson Consulting - LTV Steel: June, 1998-April, 2000: Consultant (SAP SD and PM module)
• Second level help desk to Support LTV Steel SAP users.
• Managed Project items.
• Conducting interviews with key users to build the data in SAP and completed system testing.
• Helped users to learn and use SAP.
• Documentation of data and specifications used to develop the customizations in SAP.
• Correct SAP problems and enhance SAP.
Lamson & Sessions: October, 1996-June, 1998: Regional Sales Administrator
• Supervise customer service department (4 Regional Sales Administrators).
• Liaison between Information Systems department personnel for communication and training of SAP issues and changes.
• Data entry and management of SAP modules.
• Create and implement department policy.
• Create various reporting techniques for backorder analysis and distribution issues
• Project management team member.
• Purchasing
• Clerical and administrative tasks
Officeteam: July, 1996-October, 1996: Clerical Temporary
• Held various temporary assignments in secretarial and clerical positions.
Area Temps: May, 1996-June, 1996: Sales Associate (in training)
• Solicit new accounts through outside sales.
JPC Computer Learning Center: February, 1996-May, 1996: Admissions Representative
• Solicit and advise new students (inside sales)
• Clerical and administrative functions
• Assist with computer training
The Spaghetti Warehouse: June, 1995 - February, 1996: Local Store Marketing Manager
• Banquet planning for group reservations
• Organize databases for various bulk mailings
• Plan and facilitate store promotions.
The Health Museum: September, 1994 - June, 1995: Administrative Assistant-Development
• Organization of meetings and communications.
• Assist with special event planning
• Assist with Adult Education Programs
• Update public calendars including The Plain Dealer Quickline message
• Administrative duties.
• Assist with Bulk mailings
Greater Cleveland Growth Association: July, 1994-August, 1994: Intern – Promotions
• Solicit new and past event sponsors, participants and prizes for Business After Hours Trade Show.
• Maintain data in event databases before and after event.
• Maintain database of COSE members and communication with members.
Cleveland Convention and Visitors Bureau: June, 1994-July, 1994: Intern - Membership
• Help with frequent mass mailings to members.
• Helped plan and implement two membership events.
• Maintain data integrity in membership database.
EDUCATION:
Baldwin-Wallace College: September, 1992 - August, 1994
Bachelor of Arts earned:
Major: Business Administrative - Marketing/Communication emphasis
Mercyhust College: September, 1990 - May, 1992 (Transferred)
Major: Business Administration - Marketing/Communication emphasis
Major: Interior Design (changed spring quarter, 1991)
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