Customer Service Manager

Jim Zheng

*********@*****.*** *** Fox Chapel Rd

215-***-**** Pittsburgh, PA 15238

EDUCATION

Bachelor of Science in Radiologic Sciences Thomas Jefferson University, Philadelphia, PA May 07

Bachelor of Science in Psychology Carnegie Mellon University, Pittsburgh PA May 05

High School Diploma Buckingham Browne & Nichols School, Cambridge MA Jun. 01

CERTIFICATIONS

Radiologic Technologist (MR) The American Registry of Radiologic Technologists Aug. 07

Basic Life Support (Healthcare Provider) American Heart Association Sep.08

EXPERIENCE

MRI Technologist UPMC Passavant Hospital & Shadyside Hospital Aug. 08 - Present

Pittsburgh, PA

• Equipment: 3 GE 1.5Ts (9.x – HDX), Siemans Espree 1.5T Widebore, Medrad Power Injector

• Worked a rotating shift balancing a busy outpatient work-list with the inpatient needs of a medium community hospital.

• Transferred after 8 months to UPMC’s busiest MRI department at Shadyside, and quickly adapted to the rigorous schedule.

• Proficient in scanning all requested studies; Neuro, MSK, Body.

• Quickly learned Passavant, Shadyside and UPMC’s numerous information systems.

• Aided Passavant hospital co-workers in a smooth transition from Meditech RIS system to Imagecast RIS.

Apr. 07 - Aug. 08

MRI Technologist Thomas Jefferson University Hospitals

Philadelphia, PA

• Equipment: Siemens 1.5T, 2 GE 1.5Ts, Philips Acheiva 1.5T (Re. 2.5), 2 Philips Achieva 3.0Ts (Re. 2.2), Mallinckrodt Injector

• Experienced in performing all routine brain, spine, body and muscular-skeletal studies, as well as a wide range of advanced

scanning techniques including: single voxel & multi voxel spectroscopy, brain perfusion, cardiac morphology and viability

imaging, breast imaging, infant imaging, fetal MRI, extremity run-offs, and all types of body imaging techniques such as routine

abdomens, MRCPs and hematomacorsis measurements, and MR Enterography.

• Excellent customer service skills, with the ability to work with patients in all age groups and the ability to communicate

effectively with all members of a patient’s care team. Strong ability to coordinate a busy inpatient work-list at level 1 trauma

center / inner city teaching hospital.

• Strong knowledge of MRI Physics and the principles of image formation. Also possess understanding of PACS and HIS/RIS

systems. Used Imagecast RIS & Philips iSite PACS systems.

MRI Technologist St. Mary’s Hospital Aug. 07 - Dec. 07

Langhorne, PA

Equipment: Hitachi Airis II 0.3T, Philips Intera 1.5T (Re. 1.2), Philips Achieva 1.5T (Re. 1.5), Medrad Power injector

•

Part time for a regional, level 2 trauma center. Serviced both inpatients and outpatients and demonstrated an ability to provide

•

high quality studies at a high throughput rate. Used Meditech RIS & GE Centricity PACS systems.

Health Educator Fox Chase Cancer Center Jul. 05 - Aug. 06

Philadelphia, PA

Coordinate a collaborative research project with 10 participating hospitals.

•

Recruit eligible subjects from all sites. Track changes in patient medical history

•

Administer experimental sessions. Log and sort all data collected. Ensure project follows strict IRB & NCI protocols.

•

Laboratory Manager Human Computer Interaction Institute User Studies Laboratory, Jul. 04 - May 05

Carnegie Mellon University, Pittsburgh, PA

Manage all Research Assistants for a variety of projects and train new hires.

•

Provide assistance in the development of new technologies and the setup of experimental equipment for testing.

•

UNIVERSITY AWARDS & LEADERSHIP POSITIONS

Lamda Nu, National honor society for Radiologic Sciences, Pennsylvania Gamma Chapter Apr. 07

Grades Appeal Board, Radiologic Sciences Representative, Thomas Jefferson University Sep. 06 - Apr. 07

Senior Leadership Recognition Award, Carnegie Mellon University May 05

Spring Carnival Committee, Midway Chair, Carnegie Mellon University Jan. 04 - May 05

Academic Review Board, University Disciplinary Committee, Carnegie Mellon University Jan. 04 - May 05

Contact this candidate