Customer Service Sales
Resume:
JOHN P. BEIRNE
Streamwood, IL ****7
Home: 630-***-****
Cell: 773-***-****
E-Mail: abnn83@r.postjobfree.com
SUMMARY
Information technology specialist with expertise in database and internet/intranet applications and training. Strengths include screen design and
layout and database design. Diverse experience, including credit, taxes, legal, banking, insurance and retail applications, classroom training.
Organized, creative and able to come up with imaginative solutions.
PROFESSIONAL SKILLS
• Microsoft Access • HTML
• Access Programming using VBA • FrontPage
• Visual Basic • ColdFusion
• SQL • Dreamweaver
• Lotus Notes Application Development • Corel Draw!
• Paradox • PhotoShop
• Peregrine Service Center
EMPLOYMENT HISTORY
DISCOVER FINANCIAL SERVICES May 2006 – May 2009
Discover Financial Services (DFS) is a credit card issuer and electronic payment services company.
Contracted from TEK Systems to assume responsibility for existing Problem Management database (MS Access). Maintained database and later
upgraded it to database industry standards. Created several new reports for Problem Management team and upper management. Hired by DFS in
April of 2007. Transferred to Production Support Performance Measurement with the Problem Management database, where it was converted to a
ColdFusion/SQL Server based web application. Responsible for monthly reports for directors, VP’s and Officers.
ELK CAPITAL February 2006 – April 2006
US broker-dealer with capital raising, advisory experience in alternative asset markets.
Contractor
Contracted from Titan Technologies to create and train ELK staff in the use of a new MS Access database which tracked investement deals and
portfolios, matching clients up with deals. Database tracked the lifecycle of the deal from initial conversation to sending closing documentation.
CITICORP/DINER’S CLUB August 2005 – February 2006
A premium global brand with a rich heritage as the world’s first charge card and is issued today in more than 200 countries and 70 local currencies.
Temporary Staff
Temp on assignment from Randstad Staffing. Responsible for development and maintenance of several MS Access databases, including automated
email integration with Outlook. Updated weekly credit card sales process. Worked with external data sources for sales leads.
MICROTRAIN June 2005 – April 2006 (Various)
Establishments primarily engaged in offering data processing courses or training in computer programming and in computer and computer peripheral
equipment operation, maintenance, and repair.
MS Outlook Suite Trainer (part time)
Courses taught: Access 1 and 2, Excel 1, 2 and 3, PowerPoint, 1 and 2,
Outlook, 1 and 2, Computers Made Easy
U.S. CELLULAR June 2004 – June 2005
A large multi-regional carrier offering service in 155 markets - in 26 states - across the country.
Database Coordinator
Primary support for the Associate Incentive Database (MS Access), used each quarter to pay 2,000 associates incentive bonuses based on Individual,
Team and Call Center Performance. Responsible for Ratings Distribution databases, publishing performance rating distribution charts on Team,
Department and Call Center to U.S. Cellular’s intranet. Maintained Excel charts of database back end compacts and repairs.
JB WEB/DATABASE SERVICES July 2002 – June 2004
Freelancing
Website and MS Access database development. Developed www.jbwebdatabase.com, www.b-bcarpetcleaning.com, www.sccexchange.com,
www.walsolutions.com,www.ticklepaws.com and
www.applytoloan.com. Completed MS Access client and inventory tracking database for Five-Star Audio Visual. Maintained financial system for
Houlihan, Lokey, Howard and Zukin as a consultant for Titan Technology Group. Created candidate/company matching system for a marketing and
media employment agency. Created e-mail interface for a translations bureau. Converted Legal Rules System from Paradox to Access for the
Chicago Board of Options Exchange as a consultant for Column Technologies. Created equipment database for hospital architectural consultants and
modified their website. Excel trainer for Computer Workshops.
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JOHN P. BEIRNE
2 Jonquil Ct.
Streamwood, IL 60107
Home: 630-***-****
Cell: 773-***-****
E-Mail: abnn83@r.postjobfree.com
ARTHUR ANDERSEN LLP June 2000- April 2002
Andersen is a worldwide accountancy and consulting partnership with an 85,000-strong workforce and offices in 83 countries worldwide. Its services
are divided into assurance, business consulting, corporate finance, eBusiness, human capital, outsourcing, risk consulting and tax services.
Experienced Staff
Primary support for nine systems, including the U.S. Partner Tax System, one of the most complicated Microsoft Access systems his team was
responsible for. Performed scheduled maintenance and maintenance required by tax law changes. Modifications and new development
involved VBA, complex queries, linked tables, (sub)forms, (sub)reports and importing from/exporting to Excel or ASCII files. Other systems
featured ODBC links from Access to Lotus Notes databases and sending output to PDF files. Secondary support for Partner
Information Database. Did Access2000 conversion testing for several systems and converted one non-compliant system. Involved in entire project
lifecycle of a new Lotus Notes database and became primary support for it.
CHARTER ONE/ST. PAUL FEDERAL BANK FOR SAVINGS June 1996 – April 2000
Charter One Bank is a financial institution that provides personal and business banking products.
Applications Developer
Primary support for 11 systems, including St. Paul’s Executive Information System, developed using Pilot Designer. Converted several systems from
dBase III+ to Paradox, suggested that management should begin using Microsoft Access and then converted several systems and
created new systems using Access. Support of Visual Basic Customer Sales system.
Was part of the intranet development team, created several pages and worked on design architecture of the site.
BLUE CROSS AND BLUE SHIELD OF ILLINOIS June 1990 – June 1996
Blue Cross Blue Shield of Illinois is one of the largest health insurance providers in Illinois, covering more than 6.5 million members.
Programmer/Analyst
Support of English Language System, a COBOL/CICS system which translated codes into English language phrases for display to Customer Service
operators. Led project to develop a Paradox database for Medical Review Unit. This database tracked inquiries from statewide offices for
approval/disapproval by the main office.
EDUCATION
Bachelor of Science, Computer Information Systems
DeVry Institute of Technology, Chicago, IL
Bachelor of Arts, Speech and Performing Arts (Communications, emphasis in Mass Media/Radio)
Northeastern Illinois University, Chicago, IL
ASSOCIATIONS
Association of Database Developers
Utteraccess.com (Member)
http://www.linkedin.com/in/johnbeirne
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