Sales Management

K evin Swanson

* ** *. ******** *****, Los Angeles, CA 9000 4 s ******@*******.***

T el +1-323-***-**** h ttp://www.linkedin.com/in/kjswanson

E xecutive Summary

Senior Executive with a track record of success in financial & business improvement through technology

application. Known for successfully developing innovative solutions focused on ROI. Adept at building and

leading high-impact teams. Self-motivated, high energy individual who thrives on responsibility and challenge

in life.

Key Strengths

- Life Sciences, Media & Entertainment, Manu- - Build, manage & develop high-performance

facturing and Telecommunications vertical ex- teams of up to 250 personnel

pertise - 3rd party vendor selection & management

- Business & financial focus on operational im- - Supply Chain optimization and operations

provement - C-level relationship management

- IT strategy development & implementation - Application Outsourcing

- P&L responsibility - Offshore (India) development and delivery

- Large program management ($2M-$40M)

P rofessional Experience

EMC, Los Angeles 2007 - Present

CLIENT SOLUTIONS DIRECTOR, Enterprise Clients 2008 - Present

MANAGING PRINCIPAL, Microsoft Consulting Services 2007 – 2008

Drove advanced services at EMCs largest Enterprise accounts in the Los Angeles area. Broadened scope

of EMC presence at accounts and positioned EMC as strategic partner: more than simply an infrastructure

partner. Built and fostered C-level relationships at clients such as Amgen, Farmers/Zurich, City of Los

Angeles, County of Los Angeles, Fox Entertainment, Universal Music Group, Sempra Energy, Cedars Sinai

and others. Expanded from Microsoft services to full range of advanced services: Business, Application,

and Infrastructure Consulting.

• Enhanced EMC image at strategic accounts by taking a business solution approach beyond simply

infrastructure, resulting in $4M of annual advanced services business and strengthening the EMC

relationship overall

• Gained EMC an audience beyond the data center – moving up the value chain – by developing

successful strategies around Virtualization Factory, Service Catalog & Chargeback, Managed Storage

and DR, Cloud Based Apps, Enterprise Data Management, SharePoint Governance & DLP,

Documentum Deployment, etc., positioning EMC more broadly at each account

• Established recognized Microsoft services presence in Southern California by leveraging the EMC

brand and client base, assembling a top-notch delivery team, and driving to $5M in projects in first full

year.

GARTNER, Los Angeles 2006 - 2007

MANAGING PARTNER, Strategy Consulting – Named Accounts

Client partner for key accounts responsible for strategy engagements and focused on helping clients im-

prove their business. Managed executive relationships supporting Gartner Consulting business at Am-

gen, McKesson, Cisco, Disney and Mattel. Crafted customer specific, programmatic value propositions

around key Gartner capabilities of Business Consulting, Strategy & Architecture, Comparative Analytics,

Sourcing and Critical Program Management.

• Positioned Gartner Consulting as adviser/partner at accounts by focusing on business impact potential

of our offerings, leading to $3M in projects annually

KEVIN SWANSON PAGE 2

• Delivered value to clients by optimizing their business through: data center strategy, go-to-market

strategies, app dev benchmarking, web dev benchmark & process assessment, VOIP chargeback

analysis & model, global telecom RFP support, and others.

KEANE, Los Angeles 2004 - 2006

CLIENT PARTNER, Application Outsourcing

Managed Keane’s largest outsource, PacifiCare, a $500M contract for all HMO, PPO and specialty

applications, with full P&L. Led team of 250 developer and support personnel on premises and offshore.

Prior to that, led $10M application outsourcing services contract with Countrywide Financial Corporation

(CFC) that was delivered by 100 FTEs throughout the US and 3 locations across India.

• Took on a hostile client environment and focused on delivering the highest quality, predictable results

while also working closely with the CIO, resulting in improved relationship and increased account

annual revenue to $40M

• Negotiated new contract due to PacifiCare’s merger with UnitedHealth Care, resulting in orderly return

to in-house services and guaranteed extension of Keane’s services

• Faced with stringent SLAs, focused on process: led the organization to CMM Level 3 certification

onsite, CMM Level 5 offshore; successfully navigated end-to-end independent SOX audits; sponsored

PMI training and had more than 80 personnel achieve PMP. Result: SLAs were consistently met

• Fixed disjointed handoff between onsite and offshore development teams by focusing on

communication and process, establishing the unified team concept and resulting in reduced

development time and fewer measured errors.

IMMEDIENT, Los Angeles 2002 - 2004

MANAGING DIRECTOR, Microsoft Consulting Practice

Managed the Southern California branch of a national Microsoft services partner. Full P&L responsibility for

sales, delivery, personnel management, quality and customer satisfaction.

• Money-losing branch turned profitable within six months, by focusing on key strengths and ensuring

quality completion of projects

• Established presence in the market with Microsoft where there had been none, with the result of

becoming go-to partner for Microsoft for key projects and opportunities

• Built high performance team through focused recruiting and ensuring well-defined operational and

delivery processes, resulting in high employee retention and market recognition

• Defined and followed market approach aimed at enterprise, name-brand customers that helped

establish our brand locally and yielded $6M in annual revenue.

AVANADE, California 2000 - 2002

GENERAL MANAGER, Regional Operations

Established and managed the California region of a joint consulting venture between Microsoft & Accenture.

Created brand in region, set up facilities, recruited top consulting talent, established sales team, defined

operational processes for consistent, successful delivery. Full P&L responsibility.

• Took startup company from $0 to $6M in 18 months by executing a focused go to market strategy and

putting together the team and methods to support quality project delivery

• Set up recruiting engine that grew staff to 70 personnel, including three distinct technology

competencies and a sales team covering both Northern & Southern California

• Built brand by focusing on high profile, enterprise customers and then executing on delivery.

Earlier Experience:

ASSOCIATE PARTNER, Accenture/Andersen Consulting 1985-2000

E ducation

B.S. Industrial Engineering – Columbia University, New York City

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